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    Information, Support and FAQ forums for OutagesIO

    Our FREE software monitors your Internet service and provider and can alert you to connection issues or downtime. For home, small business, IT companies and enterprise. Monitor Internet outages, track network connection reliability, and get proof you can use. For Windows 7, 8, 10, Centos 7, 8, Debian 7, Ubuntu, ARM (Raspberry, Tinker Board, etc).

    Learn more about www.outagesio.com by visiting our web site

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    OutagesIO features, agent or service questions
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    • OutagesIO_Support
      OutagesIO_Support Moderator @lklawrie last edited by

      You can share your basic report on your providers Facebook or Twitter or you can also download an image of it from the Light dashboard view that you can then upload into a post.

      It's the area that shows 'Breakdown of my Internet problems' and 'When my Internet was down'. You can also download an image of that if you want to share it.

      Posting about what you've been experiencing might be a good way to find others using the same provider so you can pool your findings.

      Happy to read that you have some help on the way. It's been quite the experience for you.

      Regards,
      OutagesIO Support

      Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
      Would you please take a moment to leave a Google review, it could help improve our chances of being found.

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        lklawrie @OutagesIO_Support last edited by

        @outagesio_support

        Unfortunately, the dashboards show no outages since 6/7 (which was about when they installed to the new tower).

        I'm hearing from others though, similar problems. I'm trying to get them either here or to install a connectivity monitor.

        I installed a connectivity monitor on another site and !!! no connection problems.

        –-----

        Linda

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          lklawrie @lklawrie last edited by

          @outagesio_support

          They came, replaced all the connections and it looked pretty good for about 5 minutes.

          Have my little manual monitor running right now.

          –-----

          Linda

          OutagesIO_Support 1 Reply Last reply Reply Quote 0
          • OutagesIO_Support
            OutagesIO_Support Moderator @lklawrie last edited by

            @lklawrie
            Keep in mind, you'll only see 'outages' logged if there are in fact IP outages that the agent can report. If there are no IP outages, then the problem is either something else or the agent is not able to remain online long enough to get the outage and it gets lost.

            Regards,
            OutagesIO Support

            Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
            Would you please take a moment to leave a Google review, it could help improve our chances of being found.

            L 1 Reply Last reply Reply Quote 0
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              lklawrie @OutagesIO_Support last edited by

              @outagesio_support

              Yes, am quite aware of that.

              –-----

              Linda

              OutagesIO_Support 1 Reply Last reply Reply Quote 0
              • OutagesIO_Support
                OutagesIO_Support Moderator @lklawrie last edited by

                @lklawrie

                Hi, has your service gotten any better?
                Did the provider find and fix the problem/s?

                Regards,
                OutagesIO Support

                Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
                Would you please take a moment to leave a Google review, it could help improve our chances of being found.

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                • L
                  lklawrie @OutagesIO_Support last edited by

                  @outagesio_support

                  They came, replaced all the connections and it looked pretty good for about 5 minutes.
                  

                  Still getting lots of "connections timed out", "DNS not there", etc.

                  Living with it at the moment.

                  Thanks for asking

                  –-----

                  Linda

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                    lklawrie @lklawrie last edited by lklawrie

                    @outagesio_support

                    Our ultimate solution has been to add a VPN on our devices.

                    That has majorly solved the connection issues.

                    How do I tell if the hardware agent I have has "sensors"?

                    –-----

                    Linda

                    OutagesIO_Support 1 Reply Last reply Reply Quote 0
                    • OutagesIO_Support
                      OutagesIO_Support Moderator @lklawrie last edited by

                      @lklawrie

                      Happy to hear it's gotten better. It's odd that a VPN would make that difference since those packets still have to travel over the providers network. However, based on what you said above and using a VPN, it sounds like the issue is partly a bad DNS service on your providers part.

                      Regards,
                      OutagesIO Support

                      Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
                      Would you please take a moment to leave a Google review, it could help improve our chances of being found.

                      L 1 Reply Last reply Reply Quote 0
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                        lklawrie @OutagesIO_Support last edited by

                        @outagesio_support

                        Yes, we played with enabling different DNS but it never really got "ideal".

                        However after they redid all the connections, one of my "download" scripts became much better -- so I dunno. Our web connections/surfing were not particularly better until the VPN.

                        –-----

                        Linda

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