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Monitor your Internet service and provider

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Automatically monitor your Internet service and provider with alerts to problems
Track Internet disconnections, provider outages with historical data, and automated speed testing.
For Windows, Linux, ARM64, ARMa7. Learn more by visiting www.outagesio.com
Notice: If you created an account on app.outagesio.com, simply use the same credentials to log in here.

Hardware/Software agent experience

Scheduled Pinned Locked Moved OutagesIO features, agent or service questions
internetoutagesconstantprovidervisionary
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  • L lklawrie

    @outagesio_support

    Fortunately, or unfortunately, their tech support is on my side (they have observed the disconnects) and put in a work order to get it done. Called again yesterday and he switched me to their scheduler -- who said "we will schedule it ASAP".

    It may not help that their main office is in Wyoming and we are in Colorado.

    I'm about to put it on "Nextdoor" with link to my connectivity monitor to see if others might be having the problem. Also may investigate if local companies might try to solve the problem.

    Thanks, as always, for your response. I should have entitled this "venting".

    OutagesIO_SupportO Offline
    OutagesIO_SupportO Offline
    OutagesIO_Support
    wrote on last edited by
    #17

    You can share your basic report on your providers Facebook or Twitter or you can also download an image of it from the Light dashboard view that you can then upload into a post.

    It's the area that shows 'Breakdown of my Internet problems' and 'When my Internet was down'. You can also download an image of that if you want to share it.

    Posting about what you've been experiencing might be a good way to find others using the same provider so you can pool your findings.

    Happy to read that you have some help on the way. It's been quite the experience for you.

    Regards,
    OutagesIO Support

    Search engines favor deep pockets making it difficult to find services like OutagesIO.
    To help us, you could leave a Google review, or share your reports in forums, or social media.
    You could mention us in articles, and perhaps someone would review us.
    We count on satisfied members spreading the word!

    L 1 Reply Last reply
    0
    • OutagesIO_SupportO OutagesIO_Support

      You can share your basic report on your providers Facebook or Twitter or you can also download an image of it from the Light dashboard view that you can then upload into a post.

      It's the area that shows 'Breakdown of my Internet problems' and 'When my Internet was down'. You can also download an image of that if you want to share it.

      Posting about what you've been experiencing might be a good way to find others using the same provider so you can pool your findings.

      Happy to read that you have some help on the way. It's been quite the experience for you.

      L Offline
      L Offline
      lklawrie
      wrote on last edited by
      #18

      @outagesio_support

      Unfortunately, the dashboards show no outages since 6/7 (which was about when they installed to the new tower).

      I'm hearing from others though, similar problems. I'm trying to get them either here or to install a connectivity monitor.

      I installed a connectivity monitor on another site and !!! no connection problems.

      –-----

      Linda

      L 1 Reply Last reply
      0
      • L lklawrie

        @outagesio_support

        Unfortunately, the dashboards show no outages since 6/7 (which was about when they installed to the new tower).

        I'm hearing from others though, similar problems. I'm trying to get them either here or to install a connectivity monitor.

        I installed a connectivity monitor on another site and !!! no connection problems.

        L Offline
        L Offline
        lklawrie
        wrote on last edited by
        #19

        @outagesio_support

        They came, replaced all the connections and it looked pretty good for about 5 minutes.

        Have my little manual monitor running right now.

        –-----

        Linda

        OutagesIO_SupportO 1 Reply Last reply
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        • L lklawrie

          @outagesio_support

          They came, replaced all the connections and it looked pretty good for about 5 minutes.

          Have my little manual monitor running right now.

          OutagesIO_SupportO Offline
          OutagesIO_SupportO Offline
          OutagesIO_Support
          wrote on last edited by
          #20

          @lklawrie
          Keep in mind, you'll only see 'outages' logged if there are in fact IP outages that the agent can report. If there are no IP outages, then the problem is either something else or the agent is not able to remain online long enough to get the outage and it gets lost.

          Regards,
          OutagesIO Support

          Search engines favor deep pockets making it difficult to find services like OutagesIO.
          To help us, you could leave a Google review, or share your reports in forums, or social media.
          You could mention us in articles, and perhaps someone would review us.
          We count on satisfied members spreading the word!

          L 1 Reply Last reply
          0
          • OutagesIO_SupportO OutagesIO_Support

            @lklawrie
            Keep in mind, you'll only see 'outages' logged if there are in fact IP outages that the agent can report. If there are no IP outages, then the problem is either something else or the agent is not able to remain online long enough to get the outage and it gets lost.

            L Offline
            L Offline
            lklawrie
            wrote on last edited by
            #21

            @outagesio_support

            Yes, am quite aware of that.

            –-----

            Linda

            OutagesIO_SupportO 1 Reply Last reply
            0
            • L lklawrie

              @outagesio_support

              Yes, am quite aware of that.

              OutagesIO_SupportO Offline
              OutagesIO_SupportO Offline
              OutagesIO_Support
              wrote on last edited by
              #22

              @lklawrie

              Hi, has your service gotten any better?
              Did the provider find and fix the problem/s?

              Regards,
              OutagesIO Support

              Search engines favor deep pockets making it difficult to find services like OutagesIO.
              To help us, you could leave a Google review, or share your reports in forums, or social media.
              You could mention us in articles, and perhaps someone would review us.
              We count on satisfied members spreading the word!

              L 1 Reply Last reply
              0
              • OutagesIO_SupportO OutagesIO_Support

                @lklawrie

                Hi, has your service gotten any better?
                Did the provider find and fix the problem/s?

                L Offline
                L Offline
                lklawrie
                wrote on last edited by
                #23

                @outagesio_support

                They came, replaced all the connections and it looked pretty good for about 5 minutes.
                

                Still getting lots of "connections timed out", "DNS not there", etc.

                Living with it at the moment.

                Thanks for asking

                –-----

                Linda

                L 1 Reply Last reply
                0
                • L lklawrie

                  @outagesio_support

                  They came, replaced all the connections and it looked pretty good for about 5 minutes.
                  

                  Still getting lots of "connections timed out", "DNS not there", etc.

                  Living with it at the moment.

                  Thanks for asking

                  L Offline
                  L Offline
                  lklawrie
                  wrote on last edited by lklawrie
                  #24

                  @outagesio_support

                  Our ultimate solution has been to add a VPN on our devices.

                  That has majorly solved the connection issues.

                  How do I tell if the hardware agent I have has "sensors"?

                  –-----

                  Linda

                  OutagesIO_SupportO 1 Reply Last reply
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                  • L lklawrie

                    @outagesio_support

                    Our ultimate solution has been to add a VPN on our devices.

                    That has majorly solved the connection issues.

                    How do I tell if the hardware agent I have has "sensors"?

                    OutagesIO_SupportO Offline
                    OutagesIO_SupportO Offline
                    OutagesIO_Support
                    wrote on last edited by
                    #25

                    @lklawrie

                    Happy to hear it's gotten better. It's odd that a VPN would make that difference since those packets still have to travel over the providers network. However, based on what you said above and using a VPN, it sounds like the issue is partly a bad DNS service on your providers part.

                    Regards,
                    OutagesIO Support

                    Search engines favor deep pockets making it difficult to find services like OutagesIO.
                    To help us, you could leave a Google review, or share your reports in forums, or social media.
                    You could mention us in articles, and perhaps someone would review us.
                    We count on satisfied members spreading the word!

                    L 1 Reply Last reply
                    0
                    • OutagesIO_SupportO OutagesIO_Support

                      @lklawrie

                      Happy to hear it's gotten better. It's odd that a VPN would make that difference since those packets still have to travel over the providers network. However, based on what you said above and using a VPN, it sounds like the issue is partly a bad DNS service on your providers part.

                      L Offline
                      L Offline
                      lklawrie
                      wrote on last edited by
                      #26

                      @outagesio_support

                      Yes, we played with enabling different DNS but it never really got "ideal".

                      However after they redid all the connections, one of my "download" scripts became much better -- so I dunno. Our web connections/surfing were not particularly better until the VPN.

                      –-----

                      Linda

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