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    OutagesIO Support Forums

    Information, Support and FAQ relating to OutagesIO. Monitor your Internet service and provider with optional alerts to connection issues or downtime. For home, small business, IT companies and enterprise. Tracks Internet and provider reliability with useful proof. For Windows 7, 8, 10, Centos 7, 8, Debian 7, Ubuntu, ARM (Raspberry, Tinker Board, etc).

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    Hardware agent connected behind a firewall

    OutagesIO features, agent or service questions
    hardware agent behind firewall isp
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    • M
      markl last edited by

      Hi,

      I just received the yellow hardware agent. When I looked back at the activation email, I just found out that there is a NOTICE that this hardware should not be installed directly to the internet. The real purpose I bought this hardware is to monitor my ISP directly without having to go through our MSP's firewall.

      Are there any workarounds on this? Can I put a simple router that would act as DHCP in between my ISP and our firewall, and connect the hardware agent there?

      Thanks,
      Mark

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      • OutagesIO_Support
        OutagesIO_Support Moderator @markl last edited by

        @markl

        Hi there,

        This post seems to have been missed.

        The choice is really up to you. There isn't anything to hack on the agents but as usual, when you put something directly on the Internet, it becomes a target for hackers.

        Yes, absolutely, you could install another little router outside the MSP's device then connect your agent to that so long as the upstream is providing DHCP.

        Let me know if you have any more questions, I'm sorry this was missed and happy to help in any way we can.

        Regards,
        OutagesIO Support

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