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    OutagesIO Support Forums

    Information, Support, and FAQ relating to OutagesIO. Monitor your Internet service and provider with optional alerts to connection issues or downtime. For home, small businesses, IT companies, and enterprises. Tracks Internet and provider reliability with useful proof. For Windows, Linux, ARM (Raspberry, Tinker Board, etc).

    Learn more by visiting www.outagesio.com

    Agents is running but not reporting

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    • L
      lp4y last edited by

      Hello

      Have you been able to find a fix ?

      OutagesIO_Support 1 Reply Last reply Reply Quote 0
      • OutagesIO_Support
        OutagesIO_Support Moderator @lp4y last edited by OutagesIO_Support

        @lp4y

        Hi, This time, rather than putting out multiples thinking it's fixed, we're taking extra time to test.

        It's the most perplexing problem we've had with the agent and it's been hard to find because we're trying to support so many MS OS's.

        Let me reach out to the Windows dev and get you an update.

        Regards,
        OutagesIO Support

        Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
        Would you please take a moment to leave a Google review, it could help improve our chances of being found.

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        • OutagesIO_Support
          OutagesIO_Support Moderator last edited by

          He tells me that the last version was supposed to have fixed that. Are you running it on any servers you had problems with?

          Regards,
          OutagesIO Support

          Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
          Would you please take a moment to leave a Google review, it could help improve our chances of being found.

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          • OutagesIO_Support
            OutagesIO_Support Moderator last edited by

            From the Windows dev;

            That crash was fixed in V1.75.2205
            V1.77.2207 (16.Dec.2022)
            
            Can you please check which versions are still giving him problems and if he knows of any issues in V1.77.2207?
            

            Regards,
            OutagesIO Support

            Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
            Would you please take a moment to leave a Google review, it could help improve our chances of being found.

            L 1 Reply Last reply Reply Quote 0
            • L
              lp4y @OutagesIO_Support last edited by lp4y

              That doesn't make sense, you said the dev identified the problem and was doing some tests on January 15, so after v1.77 was released.

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              • OutagesIO_Support
                OutagesIO_Support Moderator last edited by OutagesIO_Support

                I might have lost track because we're working on another release to update non Windows versions.

                However, he says he thought this was fixed. The ones that you're still having problems with, are they updated to the latest release?

                Regards,
                OutagesIO Support

                Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
                Would you please take a moment to leave a Google review, it could help improve our chances of being found.

                L 1 Reply Last reply Reply Quote 0
                • L
                  lp4y @OutagesIO_Support last edited by

                  My agents are on v1.76 and yes problem is still happening. I sent you the logs and all, you said the dev identified the problem. Then no news. Just read again the messages in this thread because you seem lost.

                  OutagesIO_Support 1 Reply Last reply Reply Quote 0
                  • OutagesIO_Support
                    OutagesIO_Support Moderator @lp4y last edited by OutagesIO_Support

                    I don't think anyone is 'lost', but we obviously got out of sync and I made an error in what I said.

                    Just try the current version on any servers you're still having problems with. That way we don't have to think about previous versions and move forward again.

                    If you have any servers running the new version that have problems, please look at the Windows logs and send what you can.

                    Also, get rid of that logging version, it's useless at this point and is only useful while we're monitoring a specific version.

                    Regards,
                    OutagesIO Support

                    Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
                    Would you please take a moment to leave a Google review, it could help improve our chances of being found.

                    L 1 Reply Last reply Reply Quote 0
                    • L
                      lp4y @OutagesIO_Support last edited by lp4y

                      I have 23 endpoints online right now and only 5 are reported active on your portal. One endpoint is running latest version of your client but is reported disconnected from outages.io portal. And it's not a connectivity issues because I can ping tpw.outages.io from those endpoints.

                      I'm getting tired of this. I've spent so many hours troubleshooting your software and you're not even able to follow properly on the issues. I was already using v1.77 with logging enabled and it is still sometimes crashing. I sent you the logs, you said you identified the issue and now you're telling me it was fixed in v1.75 ! This is a complete non-sense, I sent you logs of your app crashing from v1.77 !!!

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                      • OutagesIO_Support
                        OutagesIO_Support Moderator last edited by

                        Trashing us publicly for trying to help you doesn't make any sense. You told us you have had up to 30 agents running and said it was great that it's free.

                        As an admin yourself, surely you can appreciate the complexity of this problem. Even as a free member, we are still committed to helping because we want to find and solve the problem.

                        The problem is not widespread. If it was, we would be hearing about it a lot but we aren't. You are running 2016 servers and it's quite the task to have a single software that runs across all Windows versions.

                        Losing track is easy because it's a very long thread, and we've made other updates in some of the releases. The dev told me it was fixed in 1.75 but the log you sent us was 1.77 so clearly there is simply something that got out of sync.

                        If the agent is not working for you, we do not know why. I can tell you that the Windows dev has been working on yet another release to try and improve the fixes recently made but I don't know if that will solve why only some of your agents are not working right.

                        I'll reach out again to try and find out what he meant by pointing out 1.75 as being fixed.

                        Regards,
                        OutagesIO Support

                        Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
                        Would you please take a moment to leave a Google review, it could help improve our chances of being found.

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