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    Our FREE software monitors your Internet service and provider and can alert you to connection issues or downtime. For home, small business, IT companies and enterprise. Monitor Internet outages, track network connection reliability, and get proof you can use. For Windows 7, 8, 10, Centos 7, 8, Debian 7, Ubuntu, ARM (Raspberry, Tinker Board, etc).

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    Agents is running but not reporting

    Windows
    agent windows reports
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    • L
      lp4y @OutagesIO_Support last edited by

      The agent 128994 which is under the latest release has already stopped 9 times this morning, see below the logs.

      (ON means the monitor is triggered because the agent is not running, OFF means the monitor is not triggered because the agent is running).

      2022/06/28 12:33:18 PM	OFF	
      
      Process Monitor : Condition: OtmWinClient.exe is not running - Status is running
      
      2022/06/28 12:33:14 PM	ON	
      
      Process Monitor : Condition: OtmWinClient.exe is not running - Status is not running
      
      2022/06/28 12:31:37 PM	OFF	
      
      Process Monitor : Condition: OtmWinClient.exe is not running - Status is running
      
      2022/06/28 12:31:33 PM	ON	
      
      Process Monitor : Condition: OtmWinClient.exe is not running - Status is not running
      
      2022/06/28 12:30:01 PM	OFF	
      
      Process Monitor : Condition: OtmWinClient.exe is not running - Status is running
      
      2022/06/28 12:29:57 PM	ON	
      
      Process Monitor : Condition: OtmWinClient.exe is not running - Status is not running
      
      2022/06/28 12:26:52 PM	OFF	
      
      Process Monitor : Condition: OtmWinClient.exe is not running - Status is running
      
      2022/06/28 12:26:48 PM	ON	
      
      Process Monitor : Condition: OtmWinClient.exe is not running - Status is not running
      
      2022/06/28 12:25:14 PM	OFF	
      
      Process Monitor : Condition: OtmWinClient.exe is not running - Status is running
      
      2022/06/28 12:25:10 PM	ON	
      
      Process Monitor : Condition: OtmWinClient.exe is not running - Status is not running
      
      2022/06/28 12:08:28 PM	OFF	
      
      Process Monitor : Condition: OtmWinClient.exe is not running - Status is running
      
      2022/06/28 12:08:24 PM	ON	
      
      Process Monitor : Condition: OtmWinClient.exe is not running - Status is not running
      
      2022/06/28 12:06:21 PM	OFF	
      
      Process Monitor : Condition: OtmWinClient.exe is not running - Status is running
      
      2022/06/28 12:06:17 PM	ON	
      
      Process Monitor : Condition: OtmWinClient.exe is not running - Status is not running
      
      2022/06/28 12:05:09 PM	OFF	
      
      Process Monitor : Condition: OtmWinClient.exe is not running - Status is running
      
      2022/06/28 12:05:05 PM	ON	
      
      Process Monitor : Condition: OtmWinClient.exe is not running - Status is not running
      
      2022/06/28 12:01:28 PM	OFF	
      
      Process Monitor : Condition: OtmWinClient.exe is not running - Status is running
      
      2022/06/28 12:01:22 PM	ON	
      
      Process Monitor : Condition: OtmWinClient.exe is not running - Status is not running
      
      L 1 Reply Last reply Reply Quote 0
      • L
        lp4y @lp4y last edited by lp4y

        Just found some errors in the Windows Event viewer (all the errors are from OtmWinClient.exe) :

        2139f409-83bd-44f6-902c-2762db16da9c-image.png

        1 Reply Last reply Reply Quote 0
        • OutagesIO_Support
          OutagesIO_Support Moderator last edited by

          That's great, thanks. Any more logs or information you might see that can be shared?

          Regards,
          OutagesIO Support

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          L 1 Reply Last reply Reply Quote 0
          • OutagesIO_Support
            OutagesIO_Support Moderator last edited by

            Why don't you change the apps to admin in the properties box (compatibility tab \ run as administrator) and see if that helps.

            Regards,
            OutagesIO Support

            Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
            Would you please take a moment to leave a Google review, it could help improve our chances of being found.

            L 2 Replies Last reply Reply Quote 0
            • OutagesIO_Support
              OutagesIO_Support Moderator last edited by

              Only the top-most entry is shown. So it would be interesting to see if the others have the same “fault offset”

              Regards,
              OutagesIO Support

              Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
              Would you please take a moment to leave a Google review, it could help improve our chances of being found.

              1 Reply Last reply Reply Quote 0
              • OutagesIO_Support
                OutagesIO_Support Moderator last edited by

                Can you let me know which version specifically please.

                Standard or standard with desktop or dc or dc with desktop?

                Regards,
                OutagesIO Support

                Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
                Would you please take a moment to leave a Google review, it could help improve our chances of being found.

                L 1 Reply Last reply Reply Quote 0
                • L
                  lp4y @OutagesIO_Support last edited by

                  This post is deleted!
                  1 Reply Last reply Reply Quote 0
                  • L
                    lp4y @OutagesIO_Support last edited by

                    Standard with desktop experience

                    1 Reply Last reply Reply Quote 0
                    • L
                      lp4y @OutagesIO_Support last edited by

                      @OutagesIO_Support said in Agents is running but not reporting:

                      Why don't you change the apps to admin in the properties box (compatibility tab \ run as administrator) and see if that helps.

                      I prefer not to try that unless you have a good reason to think it can solve the issue.

                      1 Reply Last reply Reply Quote 0
                      • L
                        lp4y @OutagesIO_Support last edited by

                        @OutagesIO_Support said in Agents is running but not reporting:

                        That's great, thanks. Any more logs or information you might see that can be shared?

                        Not from the event viewer I guess. Is there any application logs somewhere ?

                        1 Reply Last reply Reply Quote 0
                        • OutagesIO_Support
                          OutagesIO_Support Moderator last edited by OutagesIO_Support

                          To be transparent, we're not trying random things, we're actually working on this in the lab.

                          So far, we are able to find some small things we can improve on but have not been able to replicate this. On our 2016 test, it's working non stop, the service does not get turned off. Therefore, we need you to try things on your server that we don't have access to in order to get some feedback otherwise, it's hard to help.

                          Right now, we could use more logs from your server so the agent developer can have some leads.

                          We really want to see this working for you. We think it's important because we aren't really supporting servers and maybe we should.

                          Most Enterprise customers use hardware agents because they don't have to deal with any of this. They install the agent, power it up, it's done. The agent self updates when and as needed and we can even troubleshoot them from remote.

                          We have to keep in mind that every server out there is different from others. Even if your are all the same to each other, they are not the same as other win2016 servers. Combinations of settings, software installed, countless things make every server unique.

                          Anyhow, we appreciate your patience and if you are willing to continue, we are working on it in the background.

                          Regards,
                          OutagesIO Support

                          Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
                          Would you please take a moment to leave a Google review, it could help improve our chances of being found.

                          L 1 Reply Last reply Reply Quote 0
                          • L
                            lp4y @OutagesIO_Support last edited by

                            I have enabled to run OtmWinClient.exe as Administrator on agent 128994 :

                            6a772338-1771-4aa4-8c53-a880d706d818-image.png

                            I'll let you know if I see the agent stopping and being restarted.

                            L 1 Reply Last reply Reply Quote 0
                            • L
                              lp4y @lp4y last edited by

                              I didn't solve the problem, the agent stopped 5 times today :

                              2022/06/30 03:00:49 PM	OFF	
                              
                              Process Monitor : Condition: OtmWinClient.exe is not running - Status is running
                              
                              2022/06/30 03:00:47 PM	ON	
                              
                              Process Monitor : Condition: OtmWinClient.exe is not running - Status is not running
                              
                              2022/06/30 02:59:25 PM	OFF	
                              
                              Process Monitor : Condition: OtmWinClient.exe is not running - Status is running
                              
                              2022/06/30 02:59:23 PM	ON	
                              
                              Process Monitor : Condition: OtmWinClient.exe is not running - Status is not running
                              
                              2022/06/30 02:55:29 PM	OFF	
                              
                              Process Monitor : Condition: OtmWinClient.exe is not running - Status is running
                              
                              2022/06/30 02:55:27 PM	ON	
                              
                              Process Monitor : Condition: OtmWinClient.exe is not running - Status is not running
                              
                              2022/06/30 02:50:32 PM	OFF	
                              
                              Process Monitor : Condition: OtmWinClient.exe is not running - Status is running
                              
                              2022/06/30 02:50:30 PM	ON	
                              
                              Process Monitor : Condition: OtmWinClient.exe is not running - Status is not running
                              
                              2022/06/30 02:46:35 PM	OFF	
                              
                              Process Monitor : Condition: OtmWinClient.exe is not running - Status is running
                              
                              2022/06/30 02:46:29 PM	ON	
                              
                              Process Monitor : Condition: OtmWinClient.exe is not running - Status is not running
                              
                              1 Reply Last reply Reply Quote 0
                              • OutagesIO_Support
                                OutagesIO_Support Moderator last edited by

                                I'm not a Windows person so not sure what to look for specifically but I know that in the events manager, the system will keep a lot of lots and usually shows why a service would be shut down. It doesn't seem to be crashing, it seems to be being shut down by the server. There is perhaps a policy or something kicking in.

                                Regards,
                                OutagesIO Support

                                Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
                                Would you please take a moment to leave a Google review, it could help improve our chances of being found.

                                L 1 Reply Last reply Reply Quote 0
                                • L
                                  lp4y @OutagesIO_Support last edited by

                                  I think the app is crashing, see from the event viewer :
                                  41af97e0-eba4-4f1b-b8a8-83a9d464780d-image.png

                                  1 Reply Last reply Reply Quote 0
                                  • OutagesIO_Support
                                    OutagesIO_Support Moderator last edited by OutagesIO_Support

                                    Just so you know, we were able to replicate this on a Windows 7 machine so are digging into it.

                                    Regards,
                                    OutagesIO Support

                                    Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
                                    Would you please take a moment to leave a Google review, it could help improve our chances of being found.

                                    1 Reply Last reply Reply Quote 0
                                    • OutagesIO_Support
                                      OutagesIO_Support Moderator last edited by

                                      Hi again,

                                      Just wanted you to know that this is something we are still working on. Because it's so random, it's been extremely time consuming trying to nail it down.

                                      I'll post an update once we solve the problem and at that point, it should work on your servers.

                                      Regards,
                                      OutagesIO Support

                                      Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
                                      Would you please take a moment to leave a Google review, it could help improve our chances of being found.

                                      L 1 Reply Last reply Reply Quote 0
                                      • L
                                        lp4y @OutagesIO_Support last edited by

                                        Ok, thanks for the update.

                                        1 Reply Last reply Reply Quote 0
                                        • OutagesIO_Support
                                          OutagesIO_Support Moderator last edited by

                                          As yet another update. We thought we had this fixed so applied the new code and let it run for almost a week and it died again. Still trying to understand what is causing this and have not found the lead.

                                          This is partly why agent updates and releases can sometimes take quite a while as we have to run them for weeks to make sure we can find and squash bugs. This one is quite elusive but once we solve it, it'll be good to go.

                                          Regards,
                                          OutagesIO Support

                                          Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
                                          Would you please take a moment to leave a Google review, it could help improve our chances of being found.

                                          L 1 Reply Last reply Reply Quote 0
                                          • L
                                            lp4y @OutagesIO_Support last edited by

                                            Thanks for the heads up.

                                            L 1 Reply Last reply Reply Quote 0
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