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Paid but showing Community
I paid for the service, but it has my agent listed as Community. Agent # 129112. Please advise.
I've attached a link to where I requested that the unused agent be deleted and the paid service be switched to the specified agent. Hopefully the link works: https://support.outagesio.com/post/1010
But if not, what was said was,
Ok, I've uninstalled the software agent from the PC. Whenever you can, please Delete 129098 and switch the Extended service to 129112, it would be appreciated. Also, I need to change the address, since I was testing at different locations prior to placing it in it's long-term location. Is this something I can do on my own?
It looks like Ed was waiting for you to reply so he could take care of that for you. Let me check with him so we can get this done.
SBK last edited by
everything was done on May 26 as per your request
The package was for one month only and expired on June 21st
I just looked into it and sure enough, Ed had moved the remainder of the package over to the new agent. Hope it all makes sense now.
I thought it was an ongoing service. How can I pay for a continuous service?
Hi, you could purchase one of the bundles, 6 months or one full years and those are also discounted.