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    OutagesIO Support Forums

    Information, Support, and FAQ relating to OutagesIO. Monitor your Internet service and provider with optional alerts to connection issues or downtime. For home, small businesses, IT companies, and enterprises. Tracks Internet and provider reliability with useful proof. For Windows, Linux, ARM (Raspberry, Tinker Board, etc).

    Learn more by visiting www.outagesio.com

    Paid but showing Community

    OutagesIO features, agent or service questions
    paid customer not community
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    • C
      claytonbcollins last edited by claytonbcollins

      I paid for the service, but it has my agent listed as Community. Agent # 129112. Please advise.

      1 Reply Last reply Reply Quote 1
      • OutagesIO_Support
        OutagesIO_Support Moderator last edited by OutagesIO_Support

        @claytonbcollins said in Paid but showing Community:

        129112

        Hi,

        Looking at the history, I don't see any upgrade ever for this agent.
        Is it possible you upgraded another one?

        I do see a 30 day upgrade on May 21st with your email on it but it was for an agent which has since been removed, 129098.

        Regards,
        OutagesIO Support

        Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
        Would you please take a moment to leave a Google review, it could help improve our chances of being found.

        C 1 Reply Last reply Reply Quote 0
        • C
          claytonbcollins @OutagesIO_Support last edited by

          @OutagesIO_Support
          I've attached a link to where I requested that the unused agent be deleted and the paid service be switched to the specified agent. Hopefully the link works: https://support.outagesio.com/post/1010
          But if not, what was said was,
          "@SBK
          Ok, I've uninstalled the software agent from the PC. Whenever you can, please Delete 129098 and switch the Extended service to 129112, it would be appreciated. Also, I need to change the address, since I was testing at different locations prior to placing it in it's long-term location. Is this something I can do on my own?

          Thanks,
          Clay"

          SBK 1 Reply Last reply Reply Quote 0
          • OutagesIO_Support
            OutagesIO_Support Moderator last edited by

            Hi,

            It looks like Ed was waiting for you to reply so he could take care of that for you. Let me check with him so we can get this done.

            Regards,
            OutagesIO Support

            Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
            Would you please take a moment to leave a Google review, it could help improve our chances of being found.

            1 Reply Last reply Reply Quote 0
            • SBK
              SBK @claytonbcollins last edited by

              @claytonbcollins

              Hi,

              everything was done on May 26 as per your request
              3ec43a6f-b0ad-4c13-a929-33fb441c2cd1-image.png
              https://support.outagesio.com/topic/201/can-t-delete-agent/8

              The package was for one month only and expired on June 21st

              Ed (K.)
              OutagesIO Development Team

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              • OutagesIO_Support
                OutagesIO_Support Moderator last edited by

                I just looked into it and sure enough, Ed had moved the remainder of the package over to the new agent. Hope it all makes sense now.

                Regards,
                OutagesIO Support

                Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
                Would you please take a moment to leave a Google review, it could help improve our chances of being found.

                C 1 Reply Last reply Reply Quote 0
                • C
                  claytonbcollins @OutagesIO_Support last edited by

                  @OutagesIO_Support
                  I thought it was an ongoing service. How can I pay for a continuous service?

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                  • OutagesIO_Support
                    OutagesIO_Support Moderator last edited by

                    Hi, you could purchase one of the bundles, 6 months or one full years and those are also discounted.

                    Regards,
                    OutagesIO Support

                    Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
                    Would you please take a moment to leave a Google review, it could help improve our chances of being found.

                    1 Reply Last reply Reply Quote 0
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