Paid but showing Community

[claytonbcollins]

I paid for the service, but it has my agent listed as Community. Agent # 129112. Please advise.

[OutagesIO_Support]

@claytonbcollins said in Paid but showing Community:

129112

Hi,

Looking at the history, I don't see any upgrade ever for this agent.
Is it possible you upgraded another one?

I do see a 30 day upgrade on May 21st with your email on it but it was for an agent which has since been removed, 129098.

[claytonbcollins]

@OutagesIO_Support
I've attached a link to where I requested that the unused agent be deleted and the paid service be switched to the specified agent. Hopefully the link works: https://support.outagesio.com/post/1010
But if not, what was said was,
"@SBK
Ok, I've uninstalled the software agent from the PC. Whenever you can, please Delete 129098 and switch the Extended service to 129112, it would be appreciated. Also, I need to change the address, since I was testing at different locations prior to placing it in it's long-term location. Is this something I can do on my own?

Thanks,
Clay"

[OutagesIO_Support]

Hi,

It looks like Ed was waiting for you to reply so he could take care of that for you. Let me check with him so we can get this done.

[SBK]

@claytonbcollins

Hi,

everything was done on May 26 as per your request

https://support.outagesio.com/topic/201/can-t-delete-agent/8

The package was for one month only and expired on June 21st

[OutagesIO_Support]

I just looked into it and sure enough, Ed had moved the remainder of the package over to the new agent. Hope it all makes sense now.

[claytonbcollins]

@OutagesIO_Support
I thought it was an ongoing service. How can I pay for a continuous service?

[OutagesIO_Support]

Hi, you could purchase one of the bundles, 6 months or one full years and those are also discounted.