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Monitor your Internet service and provider

Information and Support

Automatically monitor your Internet service and provider with optional alerts to problems
Monitor your Internet services or devices to ensure they are always online. Tracks Internet connectivity and speeds with useful proof. For Windows, Linux, ARM (Raspberry, Tinker Board, etc).
Learn more by visiting www.outagesio.com

Paid but showing Community

Scheduled Pinned Locked Moved Solved OutagesIO features, agent or service questions
paidcustomernot community
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  • C Offline
    C Offline
    claytonbcollins
    wrote on last edited by claytonbcollins
    #1

    I paid for the service, but it has my agent listed as Community. Agent # 129112. Please advise.

    1 Reply Last reply
    1
  • OutagesIO_SupportO Offline
    OutagesIO_SupportO Offline
    OutagesIO_Support Moderator
    wrote on last edited by OutagesIO_Support
    #2

    @claytonbcollins said in Paid but showing Community:

    129112

    Hi,

    Looking at the history, I don't see any upgrade ever for this agent.
    Is it possible you upgraded another one?

    I do see a 30 day upgrade on May 21st with your email on it but it was for an agent which has since been removed, 129098.

    Regards,
    OutagesIO Support

    Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
    Would you please take a moment to leave a Google review, it could help improve our chances of being found.

    C 1 Reply Last reply
    0
  • C Offline
    C Offline
    claytonbcollins
    replied to OutagesIO_Support on last edited by
    #3

    @OutagesIO_Support
    I've attached a link to where I requested that the unused agent be deleted and the paid service be switched to the specified agent. Hopefully the link works: https://support.outagesio.com/post/1010
    But if not, what was said was,
    "@SBK
    Ok, I've uninstalled the software agent from the PC. Whenever you can, please Delete 129098 and switch the Extended service to 129112, it would be appreciated. Also, I need to change the address, since I was testing at different locations prior to placing it in it's long-term location. Is this something I can do on my own?

    Thanks,
    Clay"

    SBKS 1 Reply Last reply
    0
  • OutagesIO_SupportO Offline
    OutagesIO_SupportO Offline
    OutagesIO_Support Moderator
    wrote on last edited by
    #4

    Hi,

    It looks like Ed was waiting for you to reply so he could take care of that for you. Let me check with him so we can get this done.

    Regards,
    OutagesIO Support

    Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
    Would you please take a moment to leave a Google review, it could help improve our chances of being found.

    1 Reply Last reply
    0
  • SBKS Offline
    SBKS Offline
    SBK
    replied to claytonbcollins on last edited by
    #5

    @claytonbcollins

    Hi,

    everything was done on May 26 as per your request
    3ec43a6f-b0ad-4c13-a929-33fb441c2cd1-image.png
    https://support.outagesio.com/topic/201/can-t-delete-agent/8

    The package was for one month only and expired on June 21st

    Ed (K.)
    OutagesIO Development Team

    1 Reply Last reply
    0
  • OutagesIO_SupportO Offline
    OutagesIO_SupportO Offline
    OutagesIO_Support Moderator
    wrote on last edited by
    #6

    I just looked into it and sure enough, Ed had moved the remainder of the package over to the new agent. Hope it all makes sense now.

    Regards,
    OutagesIO Support

    Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
    Would you please take a moment to leave a Google review, it could help improve our chances of being found.

    C 1 Reply Last reply
    0
  • C Offline
    C Offline
    claytonbcollins
    replied to OutagesIO_Support on last edited by
    #7

    @OutagesIO_Support
    I thought it was an ongoing service. How can I pay for a continuous service?

    1 Reply Last reply
    0
  • OutagesIO_SupportO Offline
    OutagesIO_SupportO Offline
    OutagesIO_Support Moderator
    wrote on last edited by
    #8

    Hi, you could purchase one of the bundles, 6 months or one full years and those are also discounted.

    Regards,
    OutagesIO Support

    Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
    Would you please take a moment to leave a Google review, it could help improve our chances of being found.

    1 Reply Last reply
    0
  • OutagesIO_SupportO Offline
    OutagesIO_SupportO Offline
    OutagesIO_Support Moderator
    wrote on last edited by
    #9

    BTW, we now have subscriptions that automatically renew and have lowered the price since this post.

    Regards,
    OutagesIO Support

    Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
    Would you please take a moment to leave a Google review, it could help improve our chances of being found.

    1 Reply Last reply
    0
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