Transfer subscription to hardware agent

[shahinfard]

Hi,

I purchased a 6 month extended subscription for my SW agent on my Desktop PC. I've bought a hardware agent now so I don't have to leave my PC on 24/7

How do I transfer my subscription from my SW Agent to a HW agent?

Many thanks
Shah

[OutagesIO_Support]

Hi,

As long as the agent you wish to convert from is still active with Extended, just send us the previous agent ID and the new agent ID for the hardware once activated. We'll move that over for you.

[shahinfard]

@OutagesIO_Support Thank you

SW Agent ID: 129631 (Community License)
HW Agent ID: 129632 (Extended License)

Please could you transfer from SW Agent to HW Agent.

Many thanks
Shah

[SBK]

@shahinfard
Hi,

Please double check that all the settings are now associated to the HW agent.