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Monitor your Internet service and provider

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  5. Transfer subscription to hardware agent
Automatically monitor your Internet service and provider with alerts to problems
Track Internet disconnections, provider outages with historical data, and automated speed testing.
For Windows, Linux, ARM64, ARMa7. Learn more by visiting www.outagesio.com
Notice: If you created an account on app.outagesio.com, simply use the same credentials to log in here.

Transfer subscription to hardware agent

Scheduled Pinned Locked Moved OutagesIO features, agent or service questions
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  • S Offline
    S Offline
    shahinfard
    wrote on last edited by
    #1

    Hi,

    I purchased a 6 month extended subscription for my SW agent on my Desktop PC. I've bought a hardware agent now so I don't have to leave my PC on 24/7

    How do I transfer my subscription from my SW Agent to a HW agent?

    Many thanks
    Shah

    OutagesIO_SupportO 1 Reply Last reply
    1
    • S shahinfard

      Hi,

      I purchased a 6 month extended subscription for my SW agent on my Desktop PC. I've bought a hardware agent now so I don't have to leave my PC on 24/7

      How do I transfer my subscription from my SW Agent to a HW agent?

      Many thanks
      Shah

      OutagesIO_SupportO Offline
      OutagesIO_SupportO Offline
      OutagesIO_Support
      wrote on last edited by OutagesIO_Support
      #2

      Hi,

      As long as the agent you wish to convert from is still active with Extended, just send us the previous agent ID and the new agent ID for the hardware once activated. We'll move that over for you.

      Regards,
      OutagesIO Support

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      S 1 Reply Last reply
      0
      • OutagesIO_SupportO OutagesIO_Support

        Hi,

        As long as the agent you wish to convert from is still active with Extended, just send us the previous agent ID and the new agent ID for the hardware once activated. We'll move that over for you.

        S Offline
        S Offline
        shahinfard
        wrote on last edited by
        #3

        @OutagesIO_Support Thank you

        SW Agent ID: 129631 (Community License)
        HW Agent ID: 129632 (Extended License)

        Please could you transfer from SW Agent to HW Agent.

        Many thanks
        Shah

        SBKS 1 Reply Last reply
        0
        • S shahinfard

          @OutagesIO_Support Thank you

          SW Agent ID: 129631 (Community License)
          HW Agent ID: 129632 (Extended License)

          Please could you transfer from SW Agent to HW Agent.

          Many thanks
          Shah

          SBKS Offline
          SBKS Offline
          SBK
          wrote on last edited by
          #4

          @shahinfard
          Hi,

          Please double check that all the settings are now associated to the HW agent.

          Ed (K.)
          Development Team

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