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    OutagesIO Support Forums

    Information, Support, and FAQ relating to OutagesIO. Monitor your Internet service and provider with optional alerts to connection issues or downtime. For home, small businesses, IT companies, and enterprises. Tracks Internet and provider reliability with useful proof. For Windows, Linux, ARM (Raspberry, Tinker Board, etc).

    Learn more by visiting www.outagesio.com

    Agent sometimes stops working

    Windows
    windows 10 agent internet
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    • marcuscommunications
      marcuscommunications @OutagesIO_Support last edited by

      @EchoMin Agent was restarted on 2023-02-08 10:13:24.
      Last communicated on 2023-02-08 16:36:21.

      OutagesIO_Support 1 Reply Last reply Reply Quote 0
      • OutagesIO_Support
        OutagesIO_Support Moderator @marcuscommunications last edited by

        @marcuscommunications Yes, that's one of the servers it would be communicating with.

        Does the service show running on the PC that the agent is running on? And if so, can you still ping the above IP? The other won't respond.

        Regards,
        OutagesIO Support

        Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
        Would you please take a moment to leave a Google review, it could help improve our chances of being found.

        marcuscommunications 1 Reply Last reply Reply Quote 0
        • OutagesIO_Support
          OutagesIO_Support Moderator @marcuscommunications last edited by

          @marcuscommunications

          On our end, we see; 2023-02-08 21:36:21 so it definitely has not communicated since then.

          Regards,
          OutagesIO Support

          Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
          Would you please take a moment to leave a Google review, it could help improve our chances of being found.

          1 Reply Last reply Reply Quote 0
          • marcuscommunications
            marcuscommunications @OutagesIO_Support last edited by

            @EchoMin I can ping from that computer:
            Pinging 66.85.130.2 with 32 bytes of data:
            Reply from 66.85.130.2: bytes=32 time=83ms TTL=51
            Reply from 66.85.130.2: bytes=32 time=84ms TTL=51
            Reply from 66.85.130.2: bytes=32 time=75ms TTL=51
            Reply from 66.85.130.2: bytes=32 time=85ms TTL=51

            Ping statistics for 66.85.130.2:
            Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
            Approximate round trip times in milli-seconds:
            Minimum = 75ms, Maximum = 85ms, Average = 81ms

            C:\Users\Administrator>

            I have tried multiple computers on that network and they acted the same way with the agent so its definitely something on that local network. I just don't know how I would go about troubleshooting where the communication is getting broken.

            OutagesIO_Support 1 Reply Last reply Reply Quote 0
            • OutagesIO_Support
              OutagesIO_Support Moderator @marcuscommunications last edited by

              @marcuscommunications

              Can you check the service on that PC so we can know if it's running. If it says it's running, you could look at your system app log and see if there is any error log. Then you could restart the service to see if that cures it.

              It doesn't mean we found the problem but it's more info.

              Regards,
              OutagesIO Support

              Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
              Would you please take a moment to leave a Google review, it could help improve our chances of being found.

              marcuscommunications 1 Reply Last reply Reply Quote 0
              • marcuscommunications
                marcuscommunications @OutagesIO_Support last edited by

                @OutagesIO_Support It was already running, have restarted the service, I expect it to work for the next 30 seconds

                1 Reply Last reply Reply Quote 0
                • OutagesIO_Support
                  OutagesIO_Support Moderator last edited by OutagesIO_Support

                  Also, are all the servers you're running the agent on the same version, like Win 10, 11 or a server version. I see 130067 is win 10.

                  Regards,
                  OutagesIO Support

                  Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
                  Would you please take a moment to leave a Google review, it could help improve our chances of being found.

                  marcuscommunications 1 Reply Last reply Reply Quote 0
                  • marcuscommunications
                    marcuscommunications @OutagesIO_Support last edited by

                    @OutagesIO_Support
                    The problem Agent 130067 is running on Windows Server 2019 Essentials
                    The below are working:
                    Agent 130066 is running on Windows Server 2019 Datacenter
                    Agent 130072 is running on Windows 10 Pro 21H2
                    Agent 130071 us running on Windows Server 2012R2

                    1 Reply Last reply Reply Quote 0
                    • OutagesIO_Support
                      OutagesIO_Support Moderator last edited by

                      We have seen in some situations that the agent seems to be running fine then suddenly, part of the communications stops. It often seems to be something that allows ICMP for a while then blocks it at some point either in the network or with the provider or it could even be upstream.

                      It's been active for over 5 minutes now.

                      Regards,
                      OutagesIO Support

                      Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
                      Would you please take a moment to leave a Google review, it could help improve our chances of being found.

                      1 Reply Last reply Reply Quote 0
                      • OutagesIO_Support
                        OutagesIO_Support Moderator last edited by

                        And now we see it Inactive. It it stays this way for 29+ minutes, it will then change to Disconnected status.

                        Last communicated on 2023-02-09 13:02:30.

                        Regards,
                        OutagesIO Support

                        Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
                        Would you please take a moment to leave a Google review, it could help improve our chances of being found.

                        1 Reply Last reply Reply Quote 0
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