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  5. How do I restart Agent that has been disconnected
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How do I restart Agent that has been disconnected

Scheduled Pinned Locked Moved Solved Windows
disconnectedagentrestart
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  • L Offline
    L Offline
    LTMiniard
    wrote on last edited by
    #1

    My agent shows disconnected. How do I restart it?

    1 Reply Last reply
    0
    • OutagesIO_SupportO OutagesIO_Support marked this topic as a question on
    • OutagesIO_SupportO Offline
      OutagesIO_SupportO Offline
      OutagesIO_Support
      wrote on last edited by
      #2

      Hi, Did no one reply to this or did you start another question that gave you the solution?

      Regards,
      OutagesIO Support

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      • S Offline
        S Offline
        soladmin
        wrote on last edited by
        #3

        Agent 130321 shows disconnected what do i do?

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        0
        • SBKS Offline
          SBKS Offline
          SBK
          wrote on last edited by
          #4

          Hi,
          Is the agent connected to the network using the WAN port ?

          Ed (K.)
          Development Team

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          • S Offline
            S Offline
            soladmin
            wrote on last edited by
            #5

            Yes.
            If you guys check the support email there is more info there

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            • SBKS Offline
              SBKS Offline
              SBK
              wrote on last edited by
              #6

              Would you mind post here?

              Ed (K.)
              Development Team

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              • S Offline
                S Offline
                soladmin
                wrote on last edited by
                #7

                Well i cannot post that on a public forum. On the email i have my public ip and opened port 22 and whitelisted your ip so you guys can have a look at your hardware and fix it.
                Or you tell me what to do to troubleshoot this?

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                • SBKS Offline
                  SBKS Offline
                  SBK
                  wrote on last edited by
                  #8

                  I am contacting you via email right now

                  Ed (K.)
                  Development Team

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                  • SBKS Offline
                    SBKS Offline
                    SBK
                    wrote on last edited by
                    #9

                    Now it is ok
                    It seems that the NTP was not working correctly on your device but I need more time to evaluate all the things I have been testing.
                    The HW agent is now with the latest firmware which I know is stable.
                    Sorry again for the misunderstanding

                    Ed (K.)
                    Development Team

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                    • OutagesIO_SupportO OutagesIO_Support has marked this topic as solved on
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