Information and Support

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Yellow Box, off network after firmware update
Watching Ignoring Scheduled Pinned Locked Moved Solved OutagesIO features, agent or service questions support hardware agent disconnected
21

1 Votes

21 Posts

584 Views

O

I'll try now.
M

HW Abandoned and Disconnected after multiple tries of firmware update
Watching Ignoring Scheduled Pinned Locked Moved OutagesIO features, agent or service questions hardware agent abandoned disconnected
3

1

0 Votes

3 Posts

484 Views

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Hi, We can get your agent/s back up within a few minutes. Please see this post. https://support.outagesio.com/topic/295/urgent-yellow-hardware-agent-owners/4
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How do I restart disconnected hardware agent?
Watching Ignoring Scheduled Pinned Locked Moved Windows hardware agent disconnected restart
3

0 Votes

3 Posts

438 Views

S

@jwladd As far as I can see your agent ID 129676 is correctly working Can you please, share anyway what was happening at the time of this post ?
L

Agent going into the status of 'Disconnected' when I have not turned off my PC
Watching Ignoring Scheduled Pinned Locked Moved Solved OutagesIO features, agent or service questions agent disconnected not turned off
79

1 Votes

79 Posts

8k Views

O

Thanks for the update. Glad it's working now.
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How do I restart Agent that has been disconnected
Watching Ignoring Scheduled Pinned Locked Moved Solved Windows disconnected agent restart
9

0 Votes

9 Posts

888 Views

S

Now it is ok It seems that the NTP was not working correctly on your device but I need more time to evaluate all the things I have been testing. The HW agent is now with the latest firmware which I know is stable. Sorry again for the misunderstanding
A

Internal outages
Watching Ignoring Scheduled Pinned Locked Moved Windows internal outages disconnected
2

0 Votes

2 Posts

353 Views

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Hi, This seems to have been missed somehow. Has your problem been solved?

Information and Support

Yellow Box, off network after firmware update

HW Abandoned and Disconnected after multiple tries of firmware update

How do I restart disconnected hardware agent?

Agent going into the status of 'Disconnected' when I have not turned off my PC

How do I restart Agent that has been disconnected

Internal outages