How do I restart Agent that has been disconnected

[LTMiniard]

My agent shows disconnected. How do I restart it?

[OutagesIO_Support]

Hi, Did no one reply to this or did you start another question that gave you the solution?

[soladmin]

Agent 130321 shows disconnected what do i do?

[SBK]

Hi,
Is the agent connected to the network using the WAN port ?

[soladmin]

Yes.
If you guys check the support email there is more info there

[SBK]

Would you mind post here?

[soladmin]

Well i cannot post that on a public forum. On the email i have my public ip and opened port 22 and whitelisted your ip so you guys can have a look at your hardware and fix it.
Or you tell me what to do to troubleshoot this?

[SBK]

I am contacting you via email right now

[SBK]

Now it is ok
It seems that the NTP was not working correctly on your device but I need more time to evaluate all the things I have been testing.
The HW agent is now with the latest firmware which I know is stable.
Sorry again for the misunderstanding