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Hardware agent on rebooting status

Scheduled Pinned Locked Moved OutagesIO features, agent or service questions
hardware agentwindows 11reboot status
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  • M Offline
    M Offline
    markl
    wrote on last edited by
    #1

    Hi,

    Can you help me, one of my hardware agents (ID 128666) is on Rebooting status for some time already. I tried physically unpowering it, and powering it back, but it is still in reboot status.

    M 1 Reply Last reply
    0
    • M markl

      Hi,

      Can you help me, one of my hardware agents (ID 128666) is on Rebooting status for some time already. I tried physically unpowering it, and powering it back, but it is still in reboot status.

      M Offline
      M Offline
      markl
      wrote on last edited by
      #2

      @markl still on rebooting status... please help

      SBKS 1 Reply Last reply
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      • M markl

        @markl still on rebooting status... please help

        SBKS Offline
        SBKS Offline
        SBK
        wrote on last edited by
        #3

        @markl
        Hi

        It seems your agent is not able to connect properly to the internet.
        I can see that now it is disconnected completely and it never sent PINGS.

        Is there a chance your internal firewall is preventing this agent to use ICMP?

        Ed (K.)
        Development Team

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