Hardware agent on rebooting status

[markl]

Hi,

Can you help me, one of my hardware agents (ID 128666) is on Rebooting status for some time already. I tried physically unpowering it, and powering it back, but it is still in reboot status.

[markl]

@markl still on rebooting status... please help

[SBK]

@markl
Hi

It seems your agent is not able to connect properly to the internet.
I can see that now it is disconnected completely and it never sent PINGS.

Is there a chance your internal firewall is preventing this agent to use ICMP?