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Monitor your Internet service and provider

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Automatically monitor your Internet service and provider with alerts to problems
Track Internet disconnections, provider outages with historical data, and automated speed testing.
For Windows, Linux, ARM64, ARMa7. Learn more by visiting www.outagesio.com
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incorect function

Scheduled Pinned Locked Moved Solved Windows
windows 10agentsetuperror
11 Posts 2 Posters 770 Views
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  • K Offline
    K Offline
    khaled13
    wrote on last edited by
    #1

    hi tried to reinstall/update agent app and now i get "incorrect function" error and nothing works cant install

    0x80070001-incorrect function

    adsasd.jpg

    how can i reinstall app again?

    regards

    1 Reply Last reply
    1
    • OutagesIO_SupportO Offline
      OutagesIO_SupportO Offline
      OutagesIO_Support
      wrote on last edited by
      #2

      Hi,

      First, can you make sure you've removed any existing version and that no Echo Networks service is showing in your services.

      Regards,
      OutagesIO Support

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      • K Offline
        K Offline
        khaled13
        wrote on last edited by khaled13
        #3

        i can only see an empty folder in program files..any other folder i can check?

        Edit: also that empty folder cant delete it for the time being..most likely after reboot will be able to delete it

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        • OutagesIO_SupportO Offline
          OutagesIO_SupportO Offline
          OutagesIO_Support
          wrote on last edited by OutagesIO_Support
          #4

          Yes, check the services as administrator. Google how to find services for your OS then check if you still see an Echo Networks service.

          The empty directory kind of implies it was deleted but check services to be sure.

          Regards,
          OutagesIO Support

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          • K Offline
            K Offline
            khaled13
            wrote on last edited by
            #5

            dont see any services in task manager for echo

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            • OutagesIO_SupportO Offline
              OutagesIO_SupportO Offline
              OutagesIO_Support
              wrote on last edited by
              #6

              We will need to see some logs then. There are too many reasons that something could fail. It's not necessarily because of the agent software but something could be conflicting.

              Can you expand any errors/logs and share please.

              Regards,
              OutagesIO Support

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              • K Offline
                K Offline
                khaled13
                wrote on last edited by OutagesIO_Support
                #7

                here is the log from install

                [71A8:8F80][2023-10-26T18:21:15]i001: Burn v3.11.2.4516, Windows v10.0 (Build 19045: Service Pack 0), path: C:\Users\username\AppData\Local\Temp\{D3FE731D-FAE0-4478-83AB-F300EF6C6CD7}\.cr\windows_otm_1_79_2302.exe
                [71A8:8F80][2023-10-26T18:21:15]i009: Command Line: '-burn.clean.room=C:\Users\username\Desktop\windows_otm_1_79_2302.exe -burn.filehandle.attached=548 -burn.filehandle.self=544'
                [71A8:8F80][2023-10-26T18:21:15]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\username\Desktop\windows_otm_1_79_2302.exe'
                [71A8:8F80][2023-10-26T18:21:15]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\username\Desktop\'
                [71A8:8F80][2023-10-26T18:21:15]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\username\AppData\Local\Temp\Echo_Networks_Service_20231026182115.log'
                [71A8:8F80][2023-10-26T18:21:15]i052: Condition '(VersionNT64 > v6.1) OR ((VersionNT64 = v6.1) AND (ServicePackLevel >= 1))' evaluates to true.
                [71A8:8F80][2023-10-26T18:21:15]i000: Setting string variable 'WixBundleName' to value 'Echo Networks Service'
                [71A8:8F80][2023-10-26T18:21:15]i000: Setting string variable 'WixBundleManufacturer' to value 'Echo Networks LLC'
                [71A8:1D78][2023-10-26T18:21:15]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
                [71A8:1D78][2023-10-26T18:21:15]i000: Setting version variable 'WixBundleFileVersion' to value '1.79.2302.0'
                [71A8:8F80][2023-10-26T18:21:15]i100: Detect begin, 2 packages
                [71A8:8F80][2023-10-26T18:21:15]i000: Setting string variable 'NETFRAMEWORK45' to value '533325'
                [71A8:8F80][2023-10-26T18:21:15]i052: Condition 'NETFRAMEWORK45 >= 461808' evaluates to true.
                [71A8:8F80][2023-10-26T18:21:15]i101: Detected package: NetFx472Web, state: Present, cached: None
                [71A8:8F80][2023-10-26T18:21:15]i101: Detected package: EchoNetworksServiceInstaller.msi, state: Absent, cached: None
                [71A8:8F80][2023-10-26T18:21:15]i199: Detect complete, result: 0x0
                [71A8:1D78][2023-10-26T18:21:17]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
                [71A8:8F80][2023-10-26T18:21:17]i200: Plan begin, 2 packages, action: Install
                [71A8:8F80][2023-10-26T18:21:17]w321: Skipping dependency registration on package with no dependency providers: NetFx472Web
                [71A8:8F80][2023-10-26T18:21:17]i000: Setting string variable 'WixBundleRollbackLog_EchoNetworksServiceInstaller.msi' to value 'C:\Users\username\AppData\Local\Temp\Echo_Networks_Service_20231026182115_000_EchoNetworksServiceInstaller.msi_rollback.log'
                [71A8:8F80][2023-10-26T18:21:17]i000: Setting string variable 'WixBundleLog_EchoNetworksServiceInstaller.msi' to value 'C:\Users\username\AppData\Local\Temp\Echo_Networks_Service_20231026182115_000_EchoNetworksServiceInstaller.msi.log'
                [71A8:8F80][2023-10-26T18:21:17]i201: Planned package: NetFx472Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
                [71A8:8F80][2023-10-26T18:21:17]i201: Planned package: EchoNetworksServiceInstaller.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
                [71A8:8F80][2023-10-26T18:21:17]i299: Plan complete, result: 0x0
                [71A8:8F80][2023-10-26T18:21:17]i300: Apply begin
                [71A8:8F80][2023-10-26T18:21:17]i010: Launching elevated engine process.
                [71A8:8F80][2023-10-26T18:21:19]i011: Launched elevated engine process.
                [71A8:8F80][2023-10-26T18:21:19]i012: Connected to elevated engine.
                [7C08:8B44][2023-10-26T18:21:19]i358: Pausing automatic updates.
                [7C08:8B44][2023-10-26T18:21:19]i359: Paused automatic updates.
                [7C08:8B44][2023-10-26T18:21:19]i360: Creating a system restore point.
                [7C08:8B44][2023-10-26T18:21:34]i361: Created a system restore point.
                [7C08:8B44][2023-10-26T18:21:34]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{bb61a8ba-3ab6-4e4c-a9f5-aadfd9138809}, options: 0x7, disable resume: No
                [7C08:8B44][2023-10-26T18:21:34]i000: Caching bundle from: 'C:\Users\username\AppData\Local\Temp\{377B07D1-95C1-4F2D-BB04-9ABDDC653776}\.be\EchoNetworksServiceSetup.exe' to: 'C:\ProgramData\Package Cache\{bb61a8ba-3ab6-4e4c-a9f5-aadfd9138809}\EchoNetworksServiceSetup.exe'
                [7C08:8B44][2023-10-26T18:21:34]i320: Registering bundle dependency provider: {bb61a8ba-3ab6-4e4c-a9f5-aadfd9138809}, version: 1.79.2302.0
                [7C08:8B44][2023-10-26T18:21:34]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{bb61a8ba-3ab6-4e4c-a9f5-aadfd9138809}, resume: Active, restart initiated: No, disable resume: No
                [71A8:48C0][2023-10-26T18:21:34]i336: Acquiring container: WixAttachedContainer, copy from: C:\Users\username\Desktop\windows_otm_1_79_2302.exe
                [71A8:48C0][2023-10-26T18:21:34]i000: Setting string variable 'WixBundleLastUsedSource' to value 'C:\Users\username\Desktop\'
                [71A8:84F4][2023-10-26T18:21:34]e000: Error 0x80070001: Failed to extract all files from container, erf: 1:2:0
                [71A8:48C0][2023-10-26T18:21:34]e000: Error 0x80070001: Failed to wait for operation complete.
                [71A8:48C0][2023-10-26T18:21:34]e000: Error 0x80070001: Failed to open container.
                [71A8:48C0][2023-10-26T18:21:34]e000: Error 0x80070001: Failed to open container: WixAttachedContainer.
                [71A8:48C0][2023-10-26T18:21:34]e312: Failed to extract payloads from container: WixAttachedContainer to working path: C:\Users\username\AppData\Local\Temp\{377B07D1-95C1-4F2D-BB04-9ABDDC653776}\FAEFA3ECB0FD43B7A6E72C3241E3203608C5BCFE, error: 0x80070001.
                [71A8:8F80][2023-10-26T18:21:34]e000: Error 0x80070001: Failed while caching, aborting execution.
                [7C08:8B44][2023-10-26T18:21:34]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{bb61a8ba-3ab6-4e4c-a9f5-aadfd9138809}, resume: None, restart: None, disable resume: No
                [7C08:8B44][2023-10-26T18:21:34]i330: Removed bundle dependency provider: {bb61a8ba-3ab6-4e4c-a9f5-aadfd9138809}
                [7C08:8B44][2023-10-26T18:21:34]i352: Removing cached bundle: {bb61a8ba-3ab6-4e4c-a9f5-aadfd9138809}, from path: C:\ProgramData\Package Cache\{bb61a8ba-3ab6-4e4c-a9f5-aadfd9138809}\
                [7C08:8B44][2023-10-26T18:21:34]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{bb61a8ba-3ab6-4e4c-a9f5-aadfd9138809}, resume: None, restart initiated: No, disable resume: No
                [71A8:8F80][2023-10-26T18:21:35]i399: Apply complete, result: 0x80070001, restart: None, ba requested restart:  No
                
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                • OutagesIO_SupportO Offline
                  OutagesIO_SupportO Offline
                  OutagesIO_Support
                  wrote on last edited by
                  #8

                  Ok thanks. I'll pass this on to the Windows developer.

                  Regards,
                  OutagesIO Support

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                  • OutagesIO_SupportO Offline
                    OutagesIO_SupportO Offline
                    OutagesIO_Support
                    wrote on last edited by
                    #9

                    Sorry for this being late. The developer says you should try the .msi version.
                    Here's why;

                    I've been reading recently that some security environments are now blocking all "bundle installers" as potential threats. So please ask the member to try the .msi installer rather than the bundler (.exe). 
                    
                    We might have to stop distributing that bundle version soon anyway.
                    

                    Regards,
                    OutagesIO Support

                    Search engines favor deep pockets making it difficult to find services like OutagesIO.
                    To help us, you could leave a Google review, or share your reports in forums, or social media.
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                    • K Offline
                      K Offline
                      khaled13
                      wrote on last edited by
                      #10

                      thanks for the update..install worked with msi

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                      • OutagesIO_SupportO Offline
                        OutagesIO_SupportO Offline
                        OutagesIO_Support
                        wrote on last edited by
                        #11

                        Thanks for letting us know.

                        Regards,
                        OutagesIO Support

                        Search engines favor deep pockets making it difficult to find services like OutagesIO.
                        To help us, you could leave a Google review, or share your reports in forums, or social media.
                        You could mention us in articles, and perhaps someone would review us.
                        We count on satisfied members spreading the word!

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