Monitor any Internet connection and the associated provider for disruptions and other issues. Tracks reliability with automated speed testing. For Windows, Linux, ARM64, ARMa7.
Learn more by visiting www.outagesio.com
Notice: Community reports replaced by Prestaging dashboard Dec 15, 2023
URGENT: Yellow hardware agent owners
URGENT Update Required
This only affects yellow hardware agent owners.
We've identified an issue with the recent update for our yellow hardware agents (also known as Mango routers). If you've noticed that your agent is no longer communicating, follow these steps to resolve the issue:
Start by power cycling the device to check if it reconnects to your dashboard. This process may take a few minutes as the agent might need to run updates and reboot.
Re-flashing Using a PC or Laptop Directly Connected
Download the correct recovery image for your device from this link: https://downloads.echonets.com/ID34-mt300m-v2-2023-07-11.bin. You of course must have a valid agent ID for your agent for it to communicate.
Save the image on the PC or laptop that will be connected to your hardware agent for the next steps.
Disconnect your PC or laptop from your network and directly connect it to the LAN port of your agent.
Change your PC's IP address to 192.168.1.3. You can do this by accessing your network adapter settings. Remember to note down your current settings before making any changes.
Open a command prompt (cmd) window on your PC and type 'ping -n 5000 192.168.1.1'. Keep the window open to monitor the results.
While holding the Reset switch on the agent, disconnect and then reconnect the power. One LED will remain on, and the other will flash. Release the Reset button after the 5th flash.
If the ping test reaches 192.168.1.1, proceed to the next step. If not, try again. In some cases, you may need to use the WAN port for recovery.
Open a browser on your PC and enter http://192.168.1.1/. If your browser doesn't support this, try using a different browser.
You should see a Firmware Update page. Click on 'Browse', select the downloaded file, and click 'Update firmware'. Wait for the update to complete (all LEDs will briefly turn off).
Disconnect the PC from the agent, revert its IP settings, and reconnect it to your network.
Reconnect your hardware agent to the network. Your agent should start communicating with your OutagesIO dashboard shortly.
If you encounter any issues, feel free to ask for help in this post. Alternatively, if you find these steps too technical, you can send us the hardware agent, and we'll fix and return it to you at our own cost. Please contact us using the contact form on www.outagesio.com if you wish to go this route.
If you have any questions, please respond to this post, and we'll assist you promptly.
I'm sorry that you've not been able to do this.
You mentioned going this route so I assume you mean sending it back so we can fix it then send it back to you?
You can send the unit to;
OutagesIO, 442 Miller Valley Rd, unit 12454, Prescott, AZ 86304.
Please be sure to use the contact form on www.outagesio.com to let us know you've sent it;
Include your shipper name, address, and the agent ID that this currently has. This will allow us to reassociate your existing data with the replacement agent so that you do not lose any historical information.
Also, please be sure to provide us with the tracking number and return information. As soon as we receive it, we'll update it, and get it back on its way to you using priority email the next day.