Clean up for my account

[jinapatton]

I would like some account cleanup assistance, I cannot figure out if I can do this myself.

Can we please remove 131116 and 131117? I will no longer be using windows clients.

Can we move the one I already paid for which I believe 131116's payment up to 131123?

Can we Nickname as the following

131123 - Inside router
131124 - Outside Router

Once this is sorted, I'll up the second agent to get them both sorted.

Thank you.

[jinapatton]

I did figure out most of this, the only thing I can't do is remove the 131116 client, and transfer the payments to 131123.

[SBK]

I saw you were removing 131116, good

My suggestion is to buy two new subscription for the new devices and I will take care to ask for refunding what you already paid for 131117.

This way every single agent is associate to the correct subscription.

Just let me know if I can proceed to the refunding

About changing the nickname just refer to this image to configure it

[jinapatton]

That works as well. Please refund 131117 and remove 131116 as I am not able to, both of the new agents are now paid up.

[SBK]

I just removed the two agents, 131116 and 131117

Administration is taking care of the refunding

[SBK]

Refunding should be on its way

[jinapatton]

Thank you for the assist in regards to all of this. We are sorted and closed. :)