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OutagesIO_Support

I'm not sure what you mean by 'give us the ability to use our own mail server'? I don't see how that would be possible as it would require a lot of configurations between the application and our own mail services.

We came up with the limit of three emails before a reset after many years of monitoring the results of changing those and it has to remain at 3 unless there is a very compelling reason to change it.

The point of the service is to help solve Internet issues which implies that someone monitoring is going to be checking when they get emails therefore, there is no point in constantly sending more and more emails about the same problem.

SBK

@edmundo

Looking at the historical pings I can see almost the same behavior in both agents, maybe around the time you were sending the image it appeared to be different but I can see a consistent issue at your site.
The amount of outages you are experiencing is very high.

One more note about alerts...

Alerts need to be acknowledged before another one can be raised i.e. if you don't acknowledge, let's say, an outage alert, even if new outages are recorded you won't be seeing it in the alerts

OutagesIO_Support

Hi,

I'm sorry no one answered this, we didn't know about the post. Some of the notifications about new posts are not consistently being sent out. If you're still interested, we can take a closer look but we'll need more information to make sure our analysis is good.

For example, you have a software agent installed on a PC, on your LAN, behind your router. Where do you have the hardware agent installed? Is it directly on the router also or on a switch or two switches behind it, etc. Information like this will help.

OutagesIO_Support

Hi,

Our apologies for this, the site is not sending notifications so we'll look into that.
Members can cancel any time by visiting their Paypal account and cancelling.
The other option is to send the Paypal subscription ID and agent ID to support asking to cancel and they can do it for you.

OutagesIO_Support

I'll try now.

OutagesIO_Support

If you are still able to reach the Internet from the same location, then it seems like there is something blocking the agent or preventing it from communicating with our servers.

OutagesIO_Support

We're watching it. We have to get into chat if you'll give us remote access, we can't post that info in public.

OutagesIO_Support

I'm not following what you mean by the browser reports site cannot be reached?
There is no site or anything to reach on the agent. There is only the emergency thing that we did in chat.

You do not need to restart the agent if it show Inactive. It means it was not able to reach our servers.

Can you give us remote access to the agent? You would simply put a port forward to the agent in your firewall for us to reach it.

OutagesIO_Support

Ok, I'll go chat you right now.

OutagesIO_Support

We need to plan a date/time to meet in chat here in the forums.
You need to have a PC/laptop that is Internet connected where you can also change the network IP temporarily.

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