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OutagesIO_Support

Ok, I'll go chat you right now.

OutagesIO_Support

We need to plan a date/time to meet in chat here in the forums.
You need to have a PC/laptop that is Internet connected where you can also change the network IP temporarily.

OutagesIO_Support

There is no factory reset but there is something else we can try if you're wanting to.
You'll need a PC/laptop that you can change the local IP to 192.168.1.2 and you'd need to download a file before changing the IP. Then you would put the agent into a receive mode where you can upload the file and that would reset the agent.

However, we would need to be in chat while doing this so that we can know what is happening and guide you.

All of the above said, the fact that the agent is not picking up an IP, makes it lower level than most problems which means the best option might be to send it back so we can find out what's going on, get it back to normal then send it back to you.

SBK

Give some time since if the agent is not even able to get its IP then we must see which solution will work better

SBK

Which is correct but you are also saying that the agent is no even getting an IP...
Kind of weird

SBK

Which port the Ethernet cable is connected into?

OutagesIO_Support

One thing that might help, can you use a 2amp power supply, just to be safe.

SBK

@kf6pve
Hi Brett,
If the agent is 126964 the only thing I can see is that last time it was communicating was on March 13.
Is it possible to power cycle or the agent dont even powers on?

OutagesIO_Support

Hi, can you provide the agent ID please so we can have a look.
Once I know that, I can also check to see why your identical account might not have been created on this site.

Also, I just tested sending an email to support@outages.io and received it. Not sure what might have caused yours to bounce but does happen now and then.

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