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RAS Trial Feedback
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Hi,
I would like to test it with you next week and see if I can trace any issue happening with the RAS connection: please let me know when this could be done.
There are few components that need to stay in sync (which partially explain almost 2 min before the profile is activated) and being able to "debug it" while you are testing would be perfect so I can see what is happening.
Eventually, if it is easier for you we can have a short zoom meeting where you can show me what happens: if you think this can help, more than happy to help.
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@SBK Hi,
I think there was a mistake on my part, since we have multiple internet connection here, I did not notice that the Agent was running on the wrong network, it was not on the same network as the other devices. I will be testing it again. Sorry for that... :)If it still doesn't work, then let's test it together.....
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We appreciate your input on this trial because it will help us to improve this feature. RAS was only available to Enterprise members so we've had to re-design many things, some of which aren't perfect yet.
Can I assume you've not tried resetting the agent physically or anything like that?
I'll ask a dev to look into this asap but it might not be until later today at this point.
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Yes your assumptions are right, I did not reset the agent physically, I just disconnected the RAS, and reconnect again.
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Hi Mark,
Here is what we found.
We set up an identical hardware device using your RAS credentials and everything worked as it should.
We then did the same thing from another remote network and that also worked.
This tells us that what is happening is that if you moved the agent, then that location has different settings on the local firewall.
If you've not moved the agent, then something changed on your local firewall.There is only one port involved in getting RAS to work but for some reason, it seems to have been blocked on your end since your last test.
Someone will be in touch.
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Oh yes, I remember I moved the agent on another network. So now I restarted the agent. Do I need to reset it?
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