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Rebooting
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We may have an update in a few days now.
I see that your agent has come back from rebooting at 3am UTC, unless you manually power cycled again. -
Ok, the new version is testing well already. Just need a little more testing time.
Do you know how to flash an sd card with an image?
For those that do, we can offer a download link and instructions on how to do it otherwise, we have to send an sd card.Either way, we still have to create an image that will boot and self update the agent properly so, a bit to do yet.
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Ok then.
We're still testing to be safe but your agent is working fine other than the rebooting until it gets the update.We'll share the instructions and if you want to give it a try, you'll be able to follow those notes otherwise, we'll send you an sd card as soon as we have that tested.
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Hi,
We'll be sending out a replacement agent with a return label to members who purchased this device in the next few days.
Just send back the one you have and the replacement will work perfectly.
The agent will have the monitoring functionality and over time, it will pick up updates that will add more functions. For now, it's mainly just a monitoring agent.
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BTW, did you have to reboot it again today?
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BTW, did you have to reboot it again today?
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We've been working on a replacement non stop since you posted this. Testing is going well but still a few things to iron out before we can send replacements.
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I'll ask the dev to look at this shortly.
From what I know, the agent is actually working, it's just the status that is not being changed.We're looking into it.
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I think it's best to wait until we ship the replacements out.
We've been working on this non-stop since this problem was reported but when we rush the work, mistakes can be made so we're testing as extensively as possible before shipping.In the meantime, if rebooting doesn't seem to work, we'll be happy to refund you what ever time was lost since you're had this one once we ship.
We thought it might be today but it looks like another day or two if things go well. Just can't take a chance of sending out problem devices again.
We hope you understand and appreciate your patience.
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It's appreciated, thanks for doing that.
We try hard to test everything we do but sometimes, we simply cannot know all of the varients until things are working out in the field.
Too bad AI can't help us with that :). -
It's going to take a little longer than we've hoped. It's been extremely difficult to get useful information from the manufacturer with the one remaining problem we need to solve.
You can either send it back and we'll refund you fully or hang in there and we'll solve this and get a new unit to you asap.
