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  5. Rebooting
Automatically monitor your Internet service and provider with alerts to problems
Track Internet disconnections, provider outages with historical data, and automated speed testing.
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Rebooting

Scheduled Pinned Locked Moved Solved Smart home devices. IoT, without invasive apps
hardware agentmonitoringagent
80 Posts 3 Posters 5.3k Views
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  • M Offline
    M Offline
    mxmckeon
    wrote on last edited by
    #15

    I rebooted yesterday and today.

    1 Reply Last reply
    0
    • M Offline
      M Offline
      mxmckeon
      wrote on last edited by
      #16

      Now, even though I repowered, it still shows that the agent is rebooting.

      1 Reply Last reply
      0
      • OutagesIO_SupportO Offline
        OutagesIO_SupportO Offline
        OutagesIO_Support
        wrote on last edited by
        #17

        BTW, did you have to reboot it again today?

        Regards,
        OutagesIO Support

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        • OutagesIO_SupportO Offline
          OutagesIO_SupportO Offline
          OutagesIO_Support
          wrote on last edited by
          #18

          We've been working on a replacement non stop since you posted this. Testing is going well but still a few things to iron out before we can send replacements.

          Regards,
          OutagesIO Support

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          • M Offline
            M Offline
            mxmckeon
            wrote on last edited by
            #19

            Rebooting did not work.

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            • OutagesIO_SupportO Offline
              OutagesIO_SupportO Offline
              OutagesIO_Support
              wrote on last edited by
              #20

              I'll ask the dev to look at this shortly.
              From what I know, the agent is actually working, it's just the status that is not being changed.

              We're looking into it.

              Regards,
              OutagesIO Support

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              • M Offline
                M Offline
                mxmckeon
                wrote on last edited by
                #21

                It looks that way, as the hearbeat and ping data is available.

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                • M Offline
                  M Offline
                  mxmckeon
                  wrote on last edited by
                  #22

                  Received this email: "This agent has become inactive, no longer communicating since 2024-02-11 18:08:29." I tried rebooting last night but the agent shows no activity as of this morning.

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                  • M Offline
                    M Offline
                    mxmckeon
                    wrote on last edited by mxmckeon
                    #23

                    Heartbeat is back, but not ping data. And it says it was restarted 3 days ago, which is incorrect, as I restarted it every morning.

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                    • OutagesIO_SupportO Offline
                      OutagesIO_SupportO Offline
                      OutagesIO_Support
                      wrote on last edited by
                      #24

                      I think it's best to wait until we ship the replacements out.
                      We've been working on this non-stop since this problem was reported but when we rush the work, mistakes can be made so we're testing as extensively as possible before shipping.

                      In the meantime, if rebooting doesn't seem to work, we'll be happy to refund you what ever time was lost since you're had this one once we ship.

                      We thought it might be today but it looks like another day or two if things go well. Just can't take a chance of sending out problem devices again.

                      We hope you understand and appreciate your patience.

                      Regards,
                      OutagesIO Support

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                      • M Offline
                        M Offline
                        mxmckeon
                        wrote on last edited by
                        #25

                        No worries. Just trying to keep you up to date.

                        1 Reply Last reply
                        0
                        • OutagesIO_SupportO Offline
                          OutagesIO_SupportO Offline
                          OutagesIO_Support
                          wrote on last edited by
                          #26

                          It's appreciated, thanks for doing that.
                          We try hard to test everything we do but sometimes, we simply cannot know all of the varients until things are working out in the field.
                          Too bad AI can't help us with that :).

                          Regards,
                          OutagesIO Support

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                          • OutagesIO_SupportO Offline
                            OutagesIO_SupportO Offline
                            OutagesIO_Support
                            wrote on last edited by
                            #27

                            It's going to take a little longer than we've hoped. It's been extremely difficult to get useful information from the manufacturer with the one remaining problem we need to solve.

                            You can either send it back and we'll refund you fully or hang in there and we'll solve this and get a new unit to you asap.

                            Regards,
                            OutagesIO Support

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                            • M Offline
                              M Offline
                              mxmckeon
                              wrote on last edited by
                              #28

                              I’ll wait.

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                              0
                              • OutagesIO_SupportO Offline
                                OutagesIO_SupportO Offline
                                OutagesIO_Support
                                wrote on last edited by
                                #29

                                Ok, thanks for your patience. We're getting closer, we know what the problem is, just trying to find a way to solve it and test it to make sure that the agents will be highly reliable like our 100Mbps ones are.

                                Regards,
                                OutagesIO Support

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                                • M Offline
                                  M Offline
                                  mxmckeon
                                  wrote on last edited by
                                  #30

                                  If you can't find a way to solve it, I'm willing to exchange for a 100Mbps.

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                                  • OutagesIO_SupportO Offline
                                    OutagesIO_SupportO Offline
                                    OutagesIO_Support
                                    wrote on last edited by
                                    #31

                                    Sure we can do that and refund you the difference of course.

                                    I don't think we won't be able to solve it, it's just taking longer than expected.

                                    We need to make sure that when these devices are shipped out, they are rock solid and that we can send them updates, reboots, and things like that to prevent what's happening now.

                                    If you find it's taking too long at some point, just let us know and we'll get a replacement going for you asap.

                                    Regards,
                                    OutagesIO Support

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                                    • OutagesIO_SupportO Offline
                                      OutagesIO_SupportO Offline
                                      OutagesIO_Support
                                      wrote on last edited by
                                      #32

                                      We've had a solid build since yesterday. If testing continues well tomorrow, we'll be shipping first thing next week.

                                      Regards,
                                      OutagesIO Support

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                                      • OutagesIO_SupportO Offline
                                        OutagesIO_SupportO Offline
                                        OutagesIO_Support
                                        wrote on last edited by OutagesIO_Support
                                        #33

                                        At this point, we'll be shipping replacements as of Monday.

                                        We've repeatedly tested every possible thing we could and feel confident that these should be reliable.

                                        The caveat is, we've been trying to hurry and it's always possible we missed something small. As long as we can send them updates, we should be able to solve any issues.

                                        Thank you for your patience.

                                        Regards,
                                        OutagesIO Support

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                                        • OutagesIO_SupportO Offline
                                          OutagesIO_SupportO Offline
                                          OutagesIO_Support
                                          wrote on last edited by
                                          #34

                                          Hi,

                                          Did you get your replacement yet? We shipped replacements using high priority.

                                          Regards,
                                          OutagesIO Support

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