We don't list Inactives in the reports because those very much confuse people but you can set notifications as you have which is why you see the email but nothing in the reports.
The main objective of the service is to show confirmed IP outages, mainly on the LAN and especially with the provider. All other data is simply helpful in trying to diagnose what is happening.
In other words, what you don't see is sometimes what the problem is. In this case, we're not seeing a lot of IP outages but we know there are disconnections. This tells us that the problem might be failing hardware or bad signal levels somewhere.
Here is what I see for the 27th so far.
Event Beginning at
Online 2022-01-27 12:31:12
Inactive 2022-01-27 12:31:09
Online 2022-01-27 12:11:43
Inactive 2022-01-27 12:11:39
Online 2022-01-27 09:57:03
This is something we see internally only.
We are working on a consolidated report that will show all of the metrics together in a way that will hopefully explain everything that's going on, in one correlated view.
This has been a huge challenge however for many reasons but we're working on it.
Inactive and Disconnection statuses do not automatically mean IP outages, it just means something stopped working. The agent is not able to communicate with the OutagesIO network but we don't know why since it doesn't seem to be IP related otherwise, the agent should always pick those up. Could be a bad cable, could be signal levels, something along those lines.
So far, the agent was able to confirm that there was just one IP outage that lasted one minute and fifteen seconds but all other issues appear to be non IP related.
This might help explain how the agent works a little and there are other articles in that section that also explain how things work.
Aabout Internet outages alerts and agent statuses
When you have problems like these, if you can find another location using the same provider in the same area that would be willing to monitor, it becomes quite eye opening if both locations seem to be experiencing the same problems.
There is another person experiencing something similar who has been posting in the forums in the past few days too.