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Rebooting
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Hi,
We'll be sending out a replacement agent with a return label to members who purchased this device in the next few days.
Just send back the one you have and the replacement will work perfectly.
The agent will have the monitoring functionality and over time, it will pick up updates that will add more functions. For now, it's mainly just a monitoring agent.
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BTW, did you have to reboot it again today?
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BTW, did you have to reboot it again today?
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We've been working on a replacement non stop since you posted this. Testing is going well but still a few things to iron out before we can send replacements.
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I'll ask the dev to look at this shortly.
From what I know, the agent is actually working, it's just the status that is not being changed.We're looking into it.
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I think it's best to wait until we ship the replacements out.
We've been working on this non-stop since this problem was reported but when we rush the work, mistakes can be made so we're testing as extensively as possible before shipping.In the meantime, if rebooting doesn't seem to work, we'll be happy to refund you what ever time was lost since you're had this one once we ship.
We thought it might be today but it looks like another day or two if things go well. Just can't take a chance of sending out problem devices again.
We hope you understand and appreciate your patience.
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It's appreciated, thanks for doing that.
We try hard to test everything we do but sometimes, we simply cannot know all of the varients until things are working out in the field.
Too bad AI can't help us with that :). -
It's going to take a little longer than we've hoped. It's been extremely difficult to get useful information from the manufacturer with the one remaining problem we need to solve.
You can either send it back and we'll refund you fully or hang in there and we'll solve this and get a new unit to you asap.
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Ok, thanks for your patience. We're getting closer, we know what the problem is, just trying to find a way to solve it and test it to make sure that the agents will be highly reliable like our 100Mbps ones are.
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Sure we can do that and refund you the difference of course.
I don't think we won't be able to solve it, it's just taking longer than expected.
We need to make sure that when these devices are shipped out, they are rock solid and that we can send them updates, reboots, and things like that to prevent what's happening now.
If you find it's taking too long at some point, just let us know and we'll get a replacement going for you asap.
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We've had a solid build since yesterday. If testing continues well tomorrow, we'll be shipping first thing next week.
