Extended Dashboard Not Listing Outages

[kram]

I just looked, it now says the agent is disconnected. Not sure whats going on.

[SBK]

Let me confirm few things before I start investigating:

• the agent is a Development Board, a Raspberry Pi in your case
• you were able to download a simplified script from our site that start the communication with our servers
• you can decide if you want to run the script every time you need or if you want to run it as a service

My bet in this moment is that the script was stopped, i.e. there is no more communication with our servers hence the status changed to disconnected.

Please let me know if what I wrote is correct or we are in a different scenario.

[kram]

I don't know why it would have stopped. It had been running for 20+ hours. Anyway, I got the agent running again by deleting the otm_binary and restarting manually, as it did not want to startup without deleting the otm_binary first. Not sure why.. Here is the console output when I ran the startup.sh :

Says the agent is running, after the permissions errors for the log file. I still cannot activate email or dashboard notifications, nor any other feature. As if the account is still in the pre-staging dashboard. Is rebooting my router a good means to test the dashboard for an outage report? Thanks for your help.

[kram]

Here is the log_starter file contents:

=> Function: create_empty_log

=> Function: check_to_download_new_starter
STARTER scripts are the same.

run_curl
curl --silent --connect-timeout 15 --max-time 30 --request POST https://www.foxymon.com/receiver/receiver2.php -u b7RYnmxg5q:GzbqrTOvJwLM6kxsmHSgI40djFQElK15XnehPVtB -F function=send_starter_version -F version=2023-12-28_0700_Phoenix_TZ
Wait 5 seconds
Attempting execution
Answer: 1
CURL executed

=> Function: check_to_download_new_otm

run_curl
curl --silent --connect-timeout 15 --max-time 30 --request POST https://www.foxymon.com/receiver/receiver2.php -u b7RYnmxg5q:GzbqrTOvJwLM6kxsmHSgI40djFQElK15XnehPVtB -F function=receive_binary_location
Wait 5 seconds
Attempting execution
Answer: https://downloads.echonets.com/otm/arm64_otm_1_80_2303
CURL executed
https://downloads.echonets.com/otm/arm64_otm_1_80_2303
OTM binaries are different.
Downloading the OTM binary.
Download successful.

[SBK]

The starter must run with admin privileges (i.e. sudo) and if you decide, as it seems, that you are running it manually and not as a service you have to check that the process is continuously running in background.

In this right moment the agent is working correctly, it is up and running as this message below the Heartbeat/Status graph is saying...
"Agent was restarted on 2024-02-17 13:14:06 and active for 16 hours 16 minutes 14 seconds .
Keep your agent running 24/7 for the best history and trends."

[SBK]

The agent is definitely in extended and ready to be configured in every aspect including the notification.

Can you please provide images of errors that eventually are happening at your site ?

[OutagesIO_Support]

Also keep in mind that restarting your router is not an outage, it's considered a disconnection. The agent will always log IP outages when it detects them. Since there have not been any outages, there is nothing to log which is why you see nothing.

Data will only show up in your dashboard if/when outages happen. Remember that the main point of the service is to monitor your provider, the rest of the information is just FYI.

As Ed mentioned, just make sure that the agent is always running and if it is, it will catch the problems as they show up.

Lastly, if you'd like to convert this from manual to automatic service, follow the help in this article. This way, you will not have to manually start it or have it disabled on you if you log out and didn't spawn a process.

https://www.outagesio.com/monitor-your-internet-with-raspberry-pi-nanopi-and-other-arm-devices/

[kram]

In the Notifications tab, I am unable to switch the sliders (email, dashboard) to 'On' position. I have tried on Firefox, Chrome, on PC, and Chromium on the Pi.

[kram]

Under the Configure tab, "Security Scan", and "Speed Test" are highlited orange. If I select either of them I am presented with the "Do more with OutagesIO" page offering upgrades. My extended dashboard appears as:

[SBK]

I now see what you are commenting

May I double check with you what kind of subscriptions did you buy?
I just see a sensor's one not an extended report

Is it correct ????

[kram]

I wasnt aware of anything other than the Monthly (or Yearly) subscription for software agents. My understanding is that sensors are only available for hardware agents. My paypal receipt shows "OutagesIO Monthly, 5.95" Profile ID: I-6G87HL7BLFTP. It doesn't mention anything about a sensors subscript. There was an issue activating the upgrade (it didn't immediately upgrade after paypal pmt), so I suspect someone activated the wrong subscript type. when I dealt with support. Sounds logical to me :)

[SBK]

Totally makes sense
Let me dive deep and will get back to you asap

[kram]

Thanks, you guys are great!

[SBK]

Just double check right now and confirm all is fine
No need to logout just refresh any page where you are and things should be moving forward from now on :-)

[kram]

You got it! Thank you very much. Great customer service!