Outages flagged incorrectly as Internal.

[jinapatton]

Looking at hops on 131124, the second hop is not internal, the .1 is the gateway which means that second hop should be considered something else.

[SBK]

I forced the IP 10.x.x.195 to be the provider hop for both agents
I will try to force the next hops retrieval in few minutes so we can check it together

[SBK]

There it is, let's see if this reflect better your installation

[jinapatton]

Alrighty, sounds good thank you. I think that will clear up what I'm seeing as confusion

[jinapatton]

I assume that change will not be retroactive?

[SBK]

We can change it back, it is a function we would like to give to users but not yet

[jinapatton]

Oh no, leave that as external as it's outside of my house's gateway. I mean the history is going to still show "internal" on those and only new events will reflect correctly?

[jinapatton]

On 131124 can we please change .1 to provider since it's the modem itself and no other network component?

[SBK]

I did it but I bet it is incorrect
Let it run this way we will check it at your first outage

[jinapatton]

Finally happened again, and it is incorrect

2024-09-27 04:05:05 - Down (10.0.0.1) for 7s (Internal) on 131124

[OutagesIO_Support]

Hi, just FYI, we'll take a look at this again on Monday and try to help out.

[jinapatton]

Checking in regarding this, happened again today.

2024-10-01 12:33:44 - Down (10.0.0.1) for 15s (Internal)
on 131124

[SBK]

Jina, the problem is that the 131124 is connected in a totally different way that the 131123.
Can you please explain the difference since I can see that we are able to determine that the 192.168.x.x is the network belonging to your LAN but not for 131124.

[jinapatton]

Yes, 131124 is connected wirelessly directly to my provider modem as I covered in the very first post. 10.0.0.1 is the gateway IP from the modem.

First hops between 23 and 24.

131123:
2024-10-01 19:27:30 335 1 192.168.50.1 On your local network
2024-10-01 19:27:30 335 2 10.0.0.1 With your Internet provider <---
2024-10-01 19:27:30 335 3 10.61.79.194 With your Internet provider

131124:
2024-10-01 18:53:00 334 1 10.0.0.1 On your local network <---
2024-10-01 18:53:00 334 2 10.61.79.194 With your Internet provider

This shows the discrepency between each agent, can we make them both match to say "With your Internet provider"?

If I need to detail that any further please advise what I missed in describing how both agents are configured.

[SBK]

Let me analyze the logic for this
I will get back to you as soon as I have an answer

[SBK]

I have made a tiny change in the logic
Please let me know if the following outages are correctly identified
The hops looks better now for both agents