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  5. "Manage -> Reset" reset agent to non-paid version
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"Manage -> Reset" reset agent to non-paid version

Scheduled Pinned Locked Moved OutagesIO features, agent or service questions
agentresetlicense
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  • O Offline
    O Offline
    outagesio-greenwich-k12-ct-us
    wrote on last edited by
    #1

    Hi,

    We purchased a 6 month license and everything was working. Then, we reset the agent and it appears to have reverted to a "free" version. Please advise.

    OutagesIO_SupportO SBKS 2 Replies Last reply
    0
    • O outagesio-greenwich-k12-ct-us

      Hi,

      We purchased a 6 month license and everything was working. Then, we reset the agent and it appears to have reverted to a "free" version. Please advise.

      OutagesIO_SupportO Offline
      OutagesIO_SupportO Offline
      OutagesIO_Support
      wrote on last edited by OutagesIO_Support
      #2

      @outagesio-greenwich-k12-ct-us

      Hi, that definitely is a bug.
      It must have been introduced over the last few days we are are constantly working in the background.

      I'll ask a dev to fix this right now and we'll look into what happened.

      Thank you for letting us know.

      Regards,
      OutagesIO Support

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      1 Reply Last reply
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      • O outagesio-greenwich-k12-ct-us

        Hi,

        We purchased a 6 month license and everything was working. Then, we reset the agent and it appears to have reverted to a "free" version. Please advise.

        SBKS Offline
        SBKS Offline
        SBK
        wrote on last edited by SBK
        #3

        @outagesio-greenwich-k12-ct-us
        Hi,

        Definitely a bug introduced in a recent commit: thank you for highlighting.

        The fix has already been applied: please test it ASAP to confirm all is fine now.

        Ed (K.)
        Development Team

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