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    OutagesIO Support Forums

    Information, Support and FAQ relating to OutagesIO. Monitor your Internet service and provider with optional alerts to connection issues or downtime. For home, small business, IT companies and enterprise. Tracks Internet and provider reliability with useful proof. For Windows 7, 8, 10, Centos 7, 8, Debian 7, Ubuntu, ARM (Raspberry, Tinker Board, etc).

    Learn more by visiting our web site, www.outagesio.com

    Software Agents Status Disconnected - How to reconnect?

    OutagesIO features, agent or service questions
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    • M
      Michael_PE2003 last edited by

      I started using outagesio last month to try and figure out why my internet is so flaky. The first agent installed with no problems and worked for about two weeks but when I had to restart my computer the agent status was showing "disconnected" I looked for ways to restart it but didn't find any and "reboot" says it is not available. The "newer version released" icon was red so I clicked it and got a popup saying that if I click OK that the update must be completed. I clicked OK but nothing happened.

      At that point I decided to create another software agent. This agent worked for a week and, again, when rebooting the computer it now also shows status "disconnected". After doing much searching on the forum on "statuses", "disconnected", etc. I haven't found info on how to fix this. How do you reconnect a software agent? Any help greatly appreciated.

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      • OutagesIO_Support
        OutagesIO_Support Moderator last edited by

        Hi,

        Can you share the agent ID's so we can look and then respond.

        Regards,
        OutagesIO Support

        Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
        Would you please take a moment to leave a Google review, it could help improve our chances of being found.

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        • M
          Michael_PE2003 last edited by

          The first agent is 127266 and still shows as disconnected. The second is 127372. I finally found and figured out how to uninstall the previous versions and the update button worked for agent 127372 and downloaded the update. I installed it and now 127372 is active and working normally. Agent 127266 still shows as disconnected but the agents are identical so that's not a big issue. If I could delete 127266 that would be easiest but I don't see a way to do that.

          Thanks for your help.

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          • SBK
            SBK last edited by

            This post is deleted!
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            • M
              Michael_PE2003 last edited by

              Sorry, I should have said they are on the same computer. When the first was disconnected and I couldn't figure out how to reconnect I created a second identical one so I could keep monitoring my internet. The first one 127266 is now surplus to requirements.

              I just tried your suggestion and deleted the redundant agent. Thanks for that!

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              • SBK
                SBK last edited by

                One last thing…

                You were mentioning at the beginning of this topic that after you restarted your PC the agent became inactive and then disconnected.

                Did you try to restart the PC just to see if this keeps happening ?

                Just in case this happens again would you please check if among the services (within windows control panel) the one named Echo Networks... has been started and it is set to start automatically.

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                • M
                  Michael_PE2003 last edited by

                  Just did a restart and the agent is now "inactive".

                  On services Echo Networks is status active and start up type automatic.

                  Also tried the "Restart OTM " in the Echo Network Service in hidden icons and still shows inactive.

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                  • M
                    Michael_PE2003 last edited by

                    The agent remained inactive last night and was showing disconnected this morning.

                    I checked in windows services and Echo Network Service(ENS) is running and automatic. Just for grins I restarted ENS and refreshed the control panel web page and the agent is running again. Not sure why restarting a running program would help but it seems it did.

                    Thanks for your help Kavitama!

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                    • OutagesIO_Support
                      OutagesIO_Support Moderator last edited by

                      Hi,

                      It is always possible there is a bug. Microsoft is constantly updating things.

                      We have two options if this happens again.

                      1: We can send you a special logging version where once you see the problem, you could send us the log. (preferred)

                      2: We can have a Windows developer remotely access your PC to do a little testing and hopefully find the problem.

                      Please let us know if this is still happening and we'll send you a logging version where you can send us the log when this happens again.

                      Thank you for taking the time to report anything you feel could be wrong so we can have an opportunity to fix it.

                      Regards,
                      OutagesIO Support

                      Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
                      Would you please take a moment to leave a Google review, it could help improve our chances of being found.

                      1 Reply Last reply Reply Quote 0
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