Skip to content
  • Categories
  • Recent
  • Tags
  • Popular
  • Users
  • Groups
Skins
  • Light
  • Cerulean
  • Cosmo
  • Flatly
  • Journal
  • Litera
  • Lumen
  • Lux
  • Materia
  • Minty
  • Morph
  • Pulse
  • Sandstone
  • Simplex
  • Sketchy
  • Spacelab
  • United
  • Yeti
  • Zephyr
  • Dark
  • Cyborg
  • Darkly
  • Quartz
  • Slate
  • Solar
  • Superhero
  • Vapor

  • Default (No Skin)
  • No Skin
Collapse
Monitor your Internet service and provider

Information and Support

  1. Home
  2. Categories
  3. Support forums
  4. ARM
  5. Install infinite loop
Automatically monitor your Internet service and provider with alerts to problems
Track Internet disconnections, provider outages with historical data, and automated speed testing.
For Windows, Linux, ARM64, ARMa7. Learn more by visiting www.outagesio.com
Notice: If you created an account on app.outagesio.com, simply use the same credentials to log in here.

Install infinite loop

Scheduled Pinned Locked Moved Solved ARM
raspberry pirpi-4arm
49 Posts 5 Posters 4.8k Views
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
Reply
  • Reply as topic
Log in to reply
This topic has been deleted. Only users with topic management privileges can see it.
  • B beeglej

    I am attempting to install the application with the script found on the arm setup page when I create a new software monitor. It hangs on the downloading OTM binary and never completes the download. Is it possible that the url in the script is incorrect or the file changed?

    OutagesIO_SupportO Offline
    OutagesIO_SupportO Offline
    OutagesIO_Support
    wrote on last edited by OutagesIO_Support
    #2

    Hi,

    That script might have been overlooked when we made some network changes.

    I think it's supposed to be this.
    ARM based agent

    Can you show me where you got the script so I can see what it needs for updating. Is it a post, on the app site, somewhere else?

    Regards,
    OutagesIO Support

    Search engines favor deep pockets making it difficult to find services like OutagesIO.
    To help us, you could leave a Google review, or share your reports in forums, or social media.
    You could mention us in articles, and perhaps someone would review us.
    We count on satisfied members spreading the word!

    1 Reply Last reply
    0
    • B beeglej

      I am attempting to install the application with the script found on the arm setup page when I create a new software monitor. It hangs on the downloading OTM binary and never completes the download. Is it possible that the url in the script is incorrect or the file changed?

      SBKS Offline
      SBKS Offline
      SBK
      wrote on last edited by
      #3

      @beeglej
      Can you please share here the scripts you found to be sure we are in sync

      Ed (K.)
      Development Team

      B 1 Reply Last reply
      0
      • SBKS SBK

        @beeglej
        Can you please share here the scripts you found to be sure we are in sync

        B Offline
        B Offline
        beeglej
        wrote on last edited by
        #4

        @SBK Here is the script I am using

        # starter_aarch64_ocp.sh
        #!/bin/bash
        
        #Version 1.0.3
        
        # Enter the full path where you will be placing the starter_aarch64.sh script into.
        # Our example shows '/agent', change this to what ever your path is.
        start="/agent"
        
        command -v curl >/dev/null 2>&1 || { echo >&2 "The curl package is needed but not installed. Please install it and try again. Aborting."; exit 1; }
        
        echo ""
        echo "Make sure to create /etc/agentid with credentials before starting this script"
        echo "Make sure your starter file points to the same directory that you have it in - Edit the 'start' option above accordingly"
        echo "You could add this to /etc/rc.local to start it or build a service for it. Please search Google for more."
        echo ""
        sleep 5
        
        ### Define Global Variables
        OTMIN="otm"
        IN="$start/updater_aarch64_ocp.sh"
        DATE=`date +%d-%m-%y`
        OTM_COMMAND="otm_aarch64"
        USERNAME=`awk 'NR==1' /etc/agentid`
        PASSWORD=`awk 'NR==2' /etc/agentid`
        
        ### OTM section
        # Get rid of any old version
        rm -f $start/otm_aarch64
        OTM_HTTP_STATUS=''
        OTM_REMOTE_LENGTH=''
        
        ### Loop
        until [[ ${OTM_HTTP_STATUS} -eq 200 && ! -z ${OTM_REMOTE_LENGTH} ]]
        do
        sleep 5
        ##
        echo "Receiving binary location"
        BINARY_LOCATION=$(curl -m 20 -s -u $USERNAME:$PASSWORD --connect-timeout 10 -X POST https://www.foxymon.com/receiver/receiver2.php -F function=receive_binary_location)
        echo "Getting the OTM Package"
        curl -I -m 30 --connect-timeout 15 "$BINARY_LOCATION" -o $start/otminfo.log
        OTM_HTTP_STATUS=$(cat $start/otminfo.log | awk '/HTTP/ {print $2}')
        OTM_REMOTE_LENGTH=$( cat $start/otminfo.log | awk '/Content-Length/ {print $2}' | sed -e 's/[\r\n]//g' )
        done
        
        ###
        if [[ ${OTM_HTTP_STATUS} -eq 200 && ! -z ${OTM_REMOTE_LENGTH} ]]; then
        echo "Downloading OTM"
        curl -m 30 --connect-timeout 15 "$BINARY_LOCATION" -o $start/otm_aarch64
        sleep 2
        OTM_LOCAL_LENGTH=$( ls -l $start/otm_aarch64 | awk '{print $5}' | sed -e 's/[\r\n]//g' )
        if [ "${OTM_LOCAL_LENGTH}" == "${OTM_REMOTE_LENGTH}" ]; then
        echo "OTM downloaded, starting program then exiting this script"
        cd $start
        chmod +x $start/otm_aarch64
        
        ## exec $start/otm_aarch64 &
        # Comment out the following line if using systemd to start the agent. To manually run the script, leave it uncommented.
        #$start/otm_aarch64 &
        
        ps cax | grep otm_aarch64 > /dev/null
        if [ $? -eq 0 ]; then
        echo ""
        echo "Congratulations, your agent is now monitoring your Internet connectivity."
        echo "Type 'ps cax | grep otm_aarch64' to see the process number"
        else
        echo "Something didn't work, your agent is not running."
        fi
        
        fi
        fi
        

        Here is the starter script that I used according to the instructions Here

        When I run the script it outputs the following:Screenshot 2022-02-17 095630.jpg

        I am by far an expert with linux and all I can do is follow instructions and try to google what the code segments mean. I am a hardware person and can build a data center but I don't have an idea how to use one.

        SBKS 1 Reply Last reply
        0
        • B beeglej

          @SBK Here is the script I am using

          # starter_aarch64_ocp.sh
          #!/bin/bash
          
          #Version 1.0.3
          
          # Enter the full path where you will be placing the starter_aarch64.sh script into.
          # Our example shows '/agent', change this to what ever your path is.
          start="/agent"
          
          command -v curl >/dev/null 2>&1 || { echo >&2 "The curl package is needed but not installed. Please install it and try again. Aborting."; exit 1; }
          
          echo ""
          echo "Make sure to create /etc/agentid with credentials before starting this script"
          echo "Make sure your starter file points to the same directory that you have it in - Edit the 'start' option above accordingly"
          echo "You could add this to /etc/rc.local to start it or build a service for it. Please search Google for more."
          echo ""
          sleep 5
          
          ### Define Global Variables
          OTMIN="otm"
          IN="$start/updater_aarch64_ocp.sh"
          DATE=`date +%d-%m-%y`
          OTM_COMMAND="otm_aarch64"
          USERNAME=`awk 'NR==1' /etc/agentid`
          PASSWORD=`awk 'NR==2' /etc/agentid`
          
          ### OTM section
          # Get rid of any old version
          rm -f $start/otm_aarch64
          OTM_HTTP_STATUS=''
          OTM_REMOTE_LENGTH=''
          
          ### Loop
          until [[ ${OTM_HTTP_STATUS} -eq 200 && ! -z ${OTM_REMOTE_LENGTH} ]]
          do
          sleep 5
          ##
          echo "Receiving binary location"
          BINARY_LOCATION=$(curl -m 20 -s -u $USERNAME:$PASSWORD --connect-timeout 10 -X POST https://www.foxymon.com/receiver/receiver2.php -F function=receive_binary_location)
          echo "Getting the OTM Package"
          curl -I -m 30 --connect-timeout 15 "$BINARY_LOCATION" -o $start/otminfo.log
          OTM_HTTP_STATUS=$(cat $start/otminfo.log | awk '/HTTP/ {print $2}')
          OTM_REMOTE_LENGTH=$( cat $start/otminfo.log | awk '/Content-Length/ {print $2}' | sed -e 's/[\r\n]//g' )
          done
          
          ###
          if [[ ${OTM_HTTP_STATUS} -eq 200 && ! -z ${OTM_REMOTE_LENGTH} ]]; then
          echo "Downloading OTM"
          curl -m 30 --connect-timeout 15 "$BINARY_LOCATION" -o $start/otm_aarch64
          sleep 2
          OTM_LOCAL_LENGTH=$( ls -l $start/otm_aarch64 | awk '{print $5}' | sed -e 's/[\r\n]//g' )
          if [ "${OTM_LOCAL_LENGTH}" == "${OTM_REMOTE_LENGTH}" ]; then
          echo "OTM downloaded, starting program then exiting this script"
          cd $start
          chmod +x $start/otm_aarch64
          
          ## exec $start/otm_aarch64 &
          # Comment out the following line if using systemd to start the agent. To manually run the script, leave it uncommented.
          #$start/otm_aarch64 &
          
          ps cax | grep otm_aarch64 > /dev/null
          if [ $? -eq 0 ]; then
          echo ""
          echo "Congratulations, your agent is now monitoring your Internet connectivity."
          echo "Type 'ps cax | grep otm_aarch64' to see the process number"
          else
          echo "Something didn't work, your agent is not running."
          fi
          
          fi
          fi
          

          Here is the starter script that I used according to the instructions Here

          When I run the script it outputs the following:Screenshot 2022-02-17 095630.jpg

          I am by far an expert with linux and all I can do is follow instructions and try to google what the code segments mean. I am a hardware person and can build a data center but I don't have an idea how to use one.

          SBKS Offline
          SBKS Offline
          SBK
          wrote on last edited by SBK
          #5

          @beeglej
          The script is OK

          If you check the instructions, for instance, of your agent 128755 (PI4)
          https://app.outagesio.com/agent/checkList/id/128755
          you have to create a file in the /etc directory named agentid which will contain the credentials to access

          Did you do that?

          Ed (K.)
          Development Team

          B 1 Reply Last reply
          0
          • SBKS SBK

            @beeglej
            The script is OK

            If you check the instructions, for instance, of your agent 128755 (PI4)
            https://app.outagesio.com/agent/checkList/id/128755
            you have to create a file in the /etc directory named agentid which will contain the credentials to access

            Did you do that?

            B Offline
            B Offline
            beeglej
            wrote on last edited by
            #6

            @SBK Yes. Because when I didn't it told the username and password was incorrect. When I ran the script

            SBKS 1 Reply Last reply
            0
            • B beeglej

              @SBK Yes. Because when I didn't it told the username and password was incorrect. When I ran the script

              SBKS Offline
              SBKS Offline
              SBK
              wrote on last edited by
              #7

              @beeglej
              ...definitely weird!!

              Ed (K.)
              Development Team

              SBKS 1 Reply Last reply
              0
              • SBKS SBK

                @beeglej
                ...definitely weird!!

                SBKS Offline
                SBKS Offline
                SBK
                wrote on last edited by SBK
                #8

                So to summarize...

                You did the following:

                • created the agent with the correct device type (lets stick to PI4 128755)
                • went to the confirmation page to get the correct credentials and the script
                • created the /etc/agentid with the mentioned credentials
                • ran the script

                And what you get is what you shared in the image you shared meaning the download is not happening which I can confirm since i can see that the agent is trying over and over to download the file...

                Do you have any limitation imposed by your ISP or do have some firewall rules not allowing to download files from some sites?

                Sorry for all these questions but the process is quite straightforward so I need to confirm the steps

                Ed (K.)
                Development Team

                SBKS B 2 Replies Last reply
                0
                • SBKS SBK

                  So to summarize...

                  You did the following:

                  • created the agent with the correct device type (lets stick to PI4 128755)
                  • went to the confirmation page to get the correct credentials and the script
                  • created the /etc/agentid with the mentioned credentials
                  • ran the script

                  And what you get is what you shared in the image you shared meaning the download is not happening which I can confirm since i can see that the agent is trying over and over to download the file...

                  Do you have any limitation imposed by your ISP or do have some firewall rules not allowing to download files from some sites?

                  Sorry for all these questions but the process is quite straightforward so I need to confirm the steps

                  SBKS Offline
                  SBKS Offline
                  SBK
                  wrote on last edited by
                  #9

                  ... and last but not least if you write the following on any browser

                  https://downloads.outagesio.com/otm/otm_1.62.2006_arm

                  are you able to download the tiny file ?

                  Ed (K.)
                  Development Team

                  1 Reply Last reply
                  0
                  • SBKS SBK

                    So to summarize...

                    You did the following:

                    • created the agent with the correct device type (lets stick to PI4 128755)
                    • went to the confirmation page to get the correct credentials and the script
                    • created the /etc/agentid with the mentioned credentials
                    • ran the script

                    And what you get is what you shared in the image you shared meaning the download is not happening which I can confirm since i can see that the agent is trying over and over to download the file...

                    Do you have any limitation imposed by your ISP or do have some firewall rules not allowing to download files from some sites?

                    Sorry for all these questions but the process is quite straightforward so I need to confirm the steps

                    B Offline
                    B Offline
                    beeglej
                    wrote on last edited by
                    #10

                    @SBK I shouldn't have any limitations imposed by my isp.

                    As far as a firewall, I don't really have one active for this device. The router has a firewall but this device is exempt. This device is a raspberry pi 4 and is also used to run Pi-Hole. I disabled the filtering to download the script and it still won't work. I am wondering now if the Pi-Hole cannot provide DNS for itself. I will readjust the network settings so the device is not asking itself for DNS.

                    My other question is the script seems to be trying to download the otm from foxymon.com. In the post above it
                    @OutagesIO_Support said in Install infintie loop:

                    I think it's supposed to be this.
                    ARM based agent

                    the website in his post is downloads.outagesio.com/otm/otm_1.62.206_arm which isn't the same. Unless the foxymon website is just forwarding a new file. But, when i navigate to the address in the script it loads an empty page when I inspect the page.

                    SBKS 1 Reply Last reply
                    0
                    • B beeglej

                      @SBK I shouldn't have any limitations imposed by my isp.

                      As far as a firewall, I don't really have one active for this device. The router has a firewall but this device is exempt. This device is a raspberry pi 4 and is also used to run Pi-Hole. I disabled the filtering to download the script and it still won't work. I am wondering now if the Pi-Hole cannot provide DNS for itself. I will readjust the network settings so the device is not asking itself for DNS.

                      My other question is the script seems to be trying to download the otm from foxymon.com. In the post above it
                      @OutagesIO_Support said in Install infintie loop:

                      I think it's supposed to be this.
                      ARM based agent

                      the website in his post is downloads.outagesio.com/otm/otm_1.62.206_arm which isn't the same. Unless the foxymon website is just forwarding a new file. But, when i navigate to the address in the script it loads an empty page when I inspect the page.

                      SBKS Offline
                      SBKS Offline
                      SBK
                      wrote on last edited by
                      #11

                      @beeglej

                      I try to explain but I really need to know if you can download that file from a normal browser .

                      In the script you will see the requests made to foxymon.com which is a factory of servers answering requests from all the agents.

                      The file I am sending you is the file that the your PI is trying to download so eventually you can try with a wget and see if the file is downloaded onto the pi4 device

                      wget https://downloads.outagesio.com/otm/otm_1.62.2006_arm

                      Ed (K.)
                      Development Team

                      B 1 Reply Last reply
                      0
                      • SBKS SBK

                        @beeglej

                        I try to explain but I really need to know if you can download that file from a normal browser .

                        In the script you will see the requests made to foxymon.com which is a factory of servers answering requests from all the agents.

                        The file I am sending you is the file that the your PI is trying to download so eventually you can try with a wget and see if the file is downloaded onto the pi4 device

                        wget https://downloads.outagesio.com/otm/otm_1.62.2006_arm

                        B Offline
                        B Offline
                        beeglej
                        wrote on last edited by
                        #12

                        @SBK Yes wget returns and downloads the file

                        SBKS 1 Reply Last reply
                        0
                        • B beeglej

                          @SBK Yes wget returns and downloads the file

                          SBKS Offline
                          SBKS Offline
                          SBK
                          wrote on last edited by SBK
                          #13

                          @beeglej

                          "hold the phone!" :-)
                          If you can download the file from the PI4 using wget then the issue must be different.

                          In the script you can see there is a variable at the very beginning called start which says where the script and all the rest will be placed

                          Is it where you put the script? or is it another folder?
                          Can you double check that?

                          And one more thing can you run the otm file you just downloaded?

                          Ed (K.)
                          Development Team

                          B 1 Reply Last reply
                          0
                          • SBKS SBK

                            @beeglej

                            "hold the phone!" :-)
                            If you can download the file from the PI4 using wget then the issue must be different.

                            In the script you can see there is a variable at the very beginning called start which says where the script and all the rest will be placed

                            Is it where you put the script? or is it another folder?
                            Can you double check that?

                            And one more thing can you run the otm file you just downloaded?

                            B Offline
                            B Offline
                            beeglej
                            wrote on last edited by
                            #14

                            @SBK the script is in /agent/starter_aarch64_ocp.sh

                            I have also ran the chmod 755 on the file to give it permissions

                            Which the start="/agent"

                            1 Reply Last reply
                            0
                            • OutagesIO_SupportO Offline
                              OutagesIO_SupportO Offline
                              OutagesIO_Support
                              wrote on last edited by
                              #15

                              Ok, we found a lead by doing an install on a pi device. Give us a little time to debug this and we'll give you a solution.

                              Thanks.

                              Regards,
                              OutagesIO Support

                              Search engines favor deep pockets making it difficult to find services like OutagesIO.
                              To help us, you could leave a Google review, or share your reports in forums, or social media.
                              You could mention us in articles, and perhaps someone would review us.
                              We count on satisfied members spreading the word!

                              B 1 Reply Last reply
                              0
                              • OutagesIO_SupportO OutagesIO_Support

                                Ok, we found a lead by doing an install on a pi device. Give us a little time to debug this and we'll give you a solution.

                                Thanks.

                                B Offline
                                B Offline
                                beeglej
                                wrote on last edited by
                                #16

                                @OutagesIO_Support Sounds like a plan. Even though its not great that it is broken right now, I'm glad I am not totally crazy

                                SBKS 1 Reply Last reply
                                0
                                • B beeglej

                                  @OutagesIO_Support Sounds like a plan. Even though its not great that it is broken right now, I'm glad I am not totally crazy

                                  SBKS Offline
                                  SBKS Offline
                                  SBK
                                  wrote on last edited by SBK
                                  #17

                                  @beeglej

                                  Can you please download the new version of the script

                                  You can check it here
                                  https://app.outagesio.com/agent/checkList/id/128755

                                  Please let us know if it is working now

                                  Ed (K.)
                                  Development Team

                                  1 Reply Last reply
                                  0
                                  • OutagesIO_SupportO Offline
                                    OutagesIO_SupportO Offline
                                    OutagesIO_Support
                                    wrote on last edited by
                                    #18

                                    Here's how you should proceed at this point.

                                    All of those agents that you have in Created status, just let them expire. The will expire from your dashboard after 24hrs.

                                    The site automatically does this to prevent confusion by leaving a bunch of non fully installed in the dashboard.

                                    Create a new one, go through the process and it should work now. It's too bad people don't report problems more often so we can fix them. They just tend to find a problem and leave so it can be a while before we are even aware of any issues otherwise, we jump on them pretty quickly.

                                    Just keep one thing in mind. There is a note that will show up saying that you have to comment out a line IF you are going to use systemd to start/stop your agent. If you don't, you'll end up with multiple instances running for no good reason.

                                    You should be good to go now. let us know how things go.

                                    Regards,
                                    OutagesIO Support

                                    Search engines favor deep pockets making it difficult to find services like OutagesIO.
                                    To help us, you could leave a Google review, or share your reports in forums, or social media.
                                    You could mention us in articles, and perhaps someone would review us.
                                    We count on satisfied members spreading the word!

                                    B 1 Reply Last reply
                                    0
                                    • OutagesIO_SupportO OutagesIO_Support

                                      Here's how you should proceed at this point.

                                      All of those agents that you have in Created status, just let them expire. The will expire from your dashboard after 24hrs.

                                      The site automatically does this to prevent confusion by leaving a bunch of non fully installed in the dashboard.

                                      Create a new one, go through the process and it should work now. It's too bad people don't report problems more often so we can fix them. They just tend to find a problem and leave so it can be a while before we are even aware of any issues otherwise, we jump on them pretty quickly.

                                      Just keep one thing in mind. There is a note that will show up saying that you have to comment out a line IF you are going to use systemd to start/stop your agent. If you don't, you'll end up with multiple instances running for no good reason.

                                      You should be good to go now. let us know how things go.

                                      B Offline
                                      B Offline
                                      beeglej
                                      wrote on last edited by
                                      #19

                                      @OutagesIO_Support I finally got it to work. Now I just have to troubleshoot getting the systemctl service up and going.

                                      1 Reply Last reply
                                      0
                                      • OutagesIO_SupportO Offline
                                        OutagesIO_SupportO Offline
                                        OutagesIO_Support
                                        wrote on last edited by
                                        #20

                                        Nice to hear you got it. The problem was a simple case sensitivity in the script.

                                        Remember, if you go with the systemd control, be sure to comment out the line mentioned in the script.

                                        Thanks for bringing this to our attention glad it's working now.

                                        Regards,
                                        OutagesIO Support

                                        Search engines favor deep pockets making it difficult to find services like OutagesIO.
                                        To help us, you could leave a Google review, or share your reports in forums, or social media.
                                        You could mention us in articles, and perhaps someone would review us.
                                        We count on satisfied members spreading the word!

                                        B 1 Reply Last reply
                                        0
                                        • OutagesIO_SupportO OutagesIO_Support

                                          Nice to hear you got it. The problem was a simple case sensitivity in the script.

                                          Remember, if you go with the systemd control, be sure to comment out the line mentioned in the script.

                                          Thanks for bringing this to our attention glad it's working now.

                                          B Offline
                                          B Offline
                                          beeglej
                                          wrote on last edited by
                                          #21

                                          @OutagesIO_Support

                                          Now while trying to start the service I get the following output in the terminal after following the instructions and commenting out the line in the script:

                                          ā— otm.service - Startup of the OutagesIO monitoring agent
                                          Loaded: loaded (/etc/systemd/system/otm.service; enabled; vendor preset: enab
                                          Active: activating (auto-restart) (Result: exit-code) since Thu 2022-02-17 23
                                          Process: 9592 ExecStartPre=/agent/starter_aarch64_ocp.sh (code=exited, status=
                                          lines 1-4/4 (END)...skipping...
                                          ā— otm.service - Startup of the OutagesIO monitoring agent
                                          Loaded: loaded (/etc/systemd/system/otm.service; enabled; vendor preset: enabled)
                                          Active: activating (auto-restart) (Result: exit-code) since Thu 2022-02-17 23:14:25 GMT; 2s ago
                                          Process: 9592 ExecStartPre=/agent/starter_aarch64_ocp.sh (code=exited, status=203/EXEC)

                                          any ideas?

                                          1 Reply Last reply
                                          0
                                          Reply
                                          • Reply as topic
                                          Log in to reply
                                          • Oldest to Newest
                                          • Newest to Oldest
                                          • Most Votes


                                          • Login

                                          • Don't have an account? Register

                                          • Login or register to search.
                                          • First post
                                            Last post
                                          0
                                          • Categories
                                          • Recent
                                          • Tags
                                          • Popular
                                          • Users
                                          • Groups