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    OutagesIO Support Forums

    Information, Support and FAQ relating to OutagesIO. Monitor your Internet service and provider with optional alerts to connection issues or downtime. For home, small business, IT companies and enterprise. Tracks Internet and provider reliability with useful proof. For Windows 7, 8, 10, Centos 7, 8, Debian 7, Ubuntu, ARM (Raspberry, Tinker Board, etc).

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    RAS for 3rd party vendors

    OutagesIO features, agent or service questions
    ras vendors hardware agent remote access
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    • M
      markl last edited by

      Hi. I have tried the RAS and with your help seems to be working now. In order for me to access the router remotely, I need to login to my Outages portal, and click the RAS profile that I setup.

      My question is, how can our 3rd party vendors who has their switches/machines located on our premises/network access remotely using RAS without giving them access to my Outages portal?

      SBK 1 Reply Last reply Reply Quote 0
      • SBK
        SBK @markl last edited by

        @markl

        Hi,

        Mainly you can create as many profiles as you need, eventually naming them with the vendor's names, the only important thing is to associate each profile to the public IP from which the vendor will connect.

        Once you have them all set you can just share the URL (the light blue link that you can see both in the RAS configuration and in the extended dashboard)

        Ed (K.)
        OutagesIO Development Team

        1 Reply Last reply Reply Quote 0
        • OutagesIO_Support
          OutagesIO_Support Moderator last edited by OutagesIO_Support

          Also, it might be prudent to put together a little agreement before giving your vendors any access.

          The agreement should specify that this is not to be used for heavy traffic, just reaching configuration screens etc.

          We aren't metering at the moment but if heavy traffic and very high data use starts happening, the ras function could get disabled.

          We'll have to look at the code. I don't think the idea of someone sharing their profiles ever came up as it was never intended to be used in this way.

          Regards,
          OutagesIO Support

          Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
          Would you please take a moment to leave a Google review, it could help improve our chances of being found.

          M 1 Reply Last reply Reply Quote 0
          • M
            markl @OutagesIO_Support last edited by

            @OutagesIO_Support Hi,

            Now I am testing it with the vendor's equipment. I created a new profile but it has been in starting configuration mode for more than an hour... any idea here?

            52fc4140-2ecd-4849-a186-399addb96e0f-image.png

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            • OutagesIO_Support
              OutagesIO_Support Moderator last edited by OutagesIO_Support

              Hi,

              I don't see the agent connected, it says it's Inactive in its dashboard.

              You should see a notice in the RAS config that says the following.

              "RAS cannot be used because the agent is not active."

              If the agent becomes Inactive or Disconnected, RAS is disabled since there is no reliable or usable connection at that time.

              Can you confirm that the profile works once the agent is back online.

              I suspect that the configuration has not been able to complete because the agents has been experiencing some disconnections. I don't know for sure yet, just guessing since there has to be a solid connection for RAS to work right and to complete it's configuration process otherwise it can hang.

              However, we'll have to check the code because if this is the case, it should not hang, it should re-try so let me dig into this.

              Regards,
              OutagesIO Support

              Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
              Would you please take a moment to leave a Google review, it could help improve our chances of being found.

              M 1 Reply Last reply Reply Quote 0
              • M
                markl @OutagesIO_Support last edited by

                @OutagesIO_Support Hi. Sorry for that, we just had an outage on our area. Now it is back online, and the agent is now active. Still waiting for the RAS to be up.

                1 Reply Last reply Reply Quote 0
                • OutagesIO_Support
                  OutagesIO_Support Moderator last edited by

                  No problem, it's actually helped us to find another little bug.
                  It seems that if a profile or RAS is enabled during an Internet problem or if the Internet connection is not highly stable, the setup gets confused. It gets only parts of the back and forth communications needed to continue the RAS connection but then it doesn't know how to restart.

                  We'll look at this shortly and see how we can improve it. To get it working again, you only need to disconnect RAS then re-connect it but if you don't mind, I'd like a dev to take a look at this before you do, just in case there's something useful.

                  Regards,
                  OutagesIO Support

                  Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
                  Would you please take a moment to leave a Google review, it could help improve our chances of being found.

                  M 1 Reply Last reply Reply Quote 0
                  • M
                    markl @OutagesIO_Support last edited by

                    @OutagesIO_Support Sure, just let me know. Another thing that you may want to know, I have RESET the hardware agent, and changed its location. After resetting, I noticed that all the RAS profiles were deleted so I created a new one. And this new profile is the one that is still in configuring status.

                    SBK 1 Reply Last reply Reply Quote 0
                    • OutagesIO_Support
                      OutagesIO_Support Moderator last edited by

                      Wait now, what do you mean by 'reset'?
                      Do you mean using the dashboard or that you reset the hardware agent?

                      Regards,
                      OutagesIO Support

                      Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
                      Would you please take a moment to leave a Google review, it could help improve our chances of being found.

                      1 Reply Last reply Reply Quote 0
                      • SBK
                        SBK @markl last edited by

                        @markl

                        Ok so i see that you reset the whole data for this agent, something like 4 hours ago, not sure why since you can play with all the profiles directly from the RAS configuration page but maybe we need to improve documentation so that is more clear.

                        I keep seeing the agent going inactive so RAS cannot be triggered correctly until the agent won´t be stable again

                        Ed (K.)
                        OutagesIO Development Team

                        M 1 Reply Last reply Reply Quote 0
                        • M
                          markl @SBK last edited by

                          @SBK Hi yes you are correct. We're still having intermittent connection so I'll probably check it again on Monday. Thanks...

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                          • OutagesIO_Support
                            OutagesIO_Support Moderator last edited by

                            Not sure you know this but we gave you another free month since your last one was mostly outages :).

                            Regards,
                            OutagesIO Support

                            Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
                            Would you please take a moment to leave a Google review, it could help improve our chances of being found.

                            M 1 Reply Last reply Reply Quote 0
                            • M
                              markl @OutagesIO_Support last edited by

                              @OutagesIO_Support Hi, yes I was testing it. Will probably create a post for my testing.

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