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    OutagesIO Support Forums

    Information, Support and FAQ relating to OutagesIO. Monitor your Internet service and provider with optional alerts to connection issues or downtime. For home, small business, IT companies and enterprise. Tracks Internet and provider reliability with useful proof. For Windows 7, 8, 10, Centos 7, 8, Debian 7, Ubuntu, ARM (Raspberry, Tinker Board, etc).

    Learn more by visiting our web site, www.outagesio.com

    Latency then Disconnected

    OutagesIO features, agent or service questions
    service stopped latencies outages service
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    • J
      johnmeyer last edited by

      For the past week my Speed Tests have been showing multiple latencies - to the point that any of my occasional brief outages don't usually appear in the last 50 events.

      Now, as of 3:32 pm today, Pacific Time, my service - my reports- stopped. I believe my service is supposed to be active until later in May.

      Can you tell me what all the sudden latencies suggest
      And why my dashboard stopped this afternoon?

      Thank you.

      SBK 1 Reply Last reply Reply Quote 0
      • SBK
        SBK last edited by

        May I ask what you mean by "my dashboard stopped"?
        Do you mean you cannot access it or you dont see the same things ?

        Ed (K.)
        OutagesIO Development Team

        1 Reply Last reply Reply Quote 0
        • SBK
          SBK @johnmeyer last edited by

          @johnmeyer
          Your agent (ending with ...681) is disconnected, meaning not communicating with our servers.
          3c65dd7e-d0f9-44be-aca3-546dea353505-image.png

          Ed (K.)
          OutagesIO Development Team

          1 Reply Last reply Reply Quote 0
          • OutagesIO_Support
            OutagesIO_Support Moderator last edited by OutagesIO_Support

            If you don't see an outage report, it's because it's not an IP problem, it's something else. That could be anything from signals levels to bad cable.

            This can help to explain.
            About Internet outages, alerts and agent statuses

            Regards,
            OutagesIO Support

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