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    Information, Support and FAQ forums for OutagesIO

    Our FREE software monitors your Internet service and provider and can alert you to connection issues or downtime. For home, small business, IT companies and enterprise. Monitor Internet outages, track network connection reliability, and get proof you can use. For Windows 7, 8, 10, Centos 7, 8, Debian 7, Ubuntu, ARM (Raspberry, Tinker Board, etc).

    Learn more about www.outagesio.com by visiting our web site

    how to read dashboard

    OutagesIO features, agent or service questions
    dashboard internal vs ext how to read
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    • D
      dberges last edited by

      this do anything for you?

      outage5.jpg

      OutagesIO_Support 1 Reply Last reply Reply Quote 0
      • OutagesIO_Support
        OutagesIO_Support Moderator @dberges last edited by

        Right click on the OtmServiceApplication and see if you can change the owner to system.

        Regards,
        OutagesIO Support

        Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
        Would you please take a moment to leave a Google review, it could help improve our chances of being found.

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        • D
          dberges last edited by

          nope, can't figure out how. i think this project is just way to advanced for me. thanks to you and Ed for all your attempts to help, i think i just need to whine to AlticeOne and live with what i get.
          Dave

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          • OutagesIO_Support
            OutagesIO_Support Moderator last edited by

            One thing you could do is fine a friend that is a little more technical.

            About the only problem we seem to be having is that the agent doesn't seem to have been installed with full admin rights as is required and noted in the installation notes.

            Outside of that, it seems to be running as it should be.

            Regards,
            OutagesIO Support

            Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
            Would you please take a moment to leave a Google review, it could help improve our chances of being found.

            1 Reply Last reply Reply Quote 0
            • D
              dberges last edited by

              i do have some weird problem with admin rights. can't get this dell rights back, lost the code. I'm going to delete this one and put it on my old machine where i know i have admin rights and can leave it.

              OutagesIO_Support 1 Reply Last reply Reply Quote 0
              • OutagesIO_Support
                OutagesIO_Support Moderator @dberges last edited by

                That is an important thing.

                The agent must be installed using an account that has full administrative permissions on the PC otherwise, the installer won't be able to create the firewall rule needed to allow the agent to communicate with OutagesIO.

                Regards,
                OutagesIO Support

                Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
                Would you please take a moment to leave a Google review, it could help improve our chances of being found.

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                • D
                  dberges last edited by

                  ok, created and seems to be working on an old laptop.

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                  • D
                    dberges last edited by

                    So i restarted on my old laptop (where i'm the admin for sure) with agent 1293559 about a week ago. I still have multiple short outages per day and they seem to coincide with the gaps in the ping chart (when i get an outage, i come check to see if it was recorded). But the other charts show what seem to be very few and different times.
                    But the ping chart only shows 4 hours, IF it's the right way to track outages, is there more history available?

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                    • D
                      dberges @dberges last edited by

                      @dberges here's a hop list from 3:30p
                      outage hops .JPG

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                      • OutagesIO_Support
                        OutagesIO_Support Moderator last edited by

                        As explained earlier, when you see disconnections but no outages, it means anything but IP outages. Those links I shared explain what some of the causes could be, bad or slowly failing cable, firmware needing an update in your firewall or router or modem, or your provider has a signal level problem at the street level and they aren't acknowledging the problem.
                        The only way to know more in your case would be to get one or two neighbors to install an agent also so that we can correlate their data.

                        To get more info, you could always upgrade your reports for 30 days and that will show you historical data and other information that may or may not help. It may not help since you seem to be experiencing problems which aren't specifically IP related so the agent cannot log those, it can only tell you that's what seems to be happening.

                        You can know this because of what you aren't seeing, IP outages that would be logged by the agent.

                        Regards,
                        OutagesIO Support

                        Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
                        Would you please take a moment to leave a Google review, it could help improve our chances of being found.

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