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Monitor your Internet service and provider

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  5. I can't even get past step 1 or 2 of the Easy 3 steps
Automatically monitor your Internet service and provider with alerts to problems
Track Internet disconnections, provider outages with historical data, and automated speed testing.
For Windows, Linux, ARM64, ARMa7. Learn more by visiting www.outagesio.com
Notice: If you created an account on app.outagesio.com, simply use the same credentials to log in here.

I can't even get past step 1 or 2 of the Easy 3 steps

Scheduled Pinned Locked Moved Solved Windows
serviceinstalldownload
10 Posts 3 Posters 797 Views
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  • X Offline
    X Offline
    xkexk8
    wrote on last edited by
    #1

    When I select step 1 or 2 (of the three easy steps) it takes me to a login page. I login. I don't see anything to download. I see blank fields: Status Level Type ID Nickname AvgSpeed Outages Address and Actions. There is an About this page button, but the list of things doesn't tell me how to do anything. I did establish an account login.

    SBKS 1 Reply Last reply
    1
    • X xkexk8

      When I select step 1 or 2 (of the three easy steps) it takes me to a login page. I login. I don't see anything to download. I see blank fields: Status Level Type ID Nickname AvgSpeed Outages Address and Actions. There is an About this page button, but the list of things doesn't tell me how to do anything. I did establish an account login.

      SBKS Offline
      SBKS Offline
      SBK
      wrote on last edited by
      #2

      @xkexk8

      Carl,

      As far as I can see you simply created a user account but never created the agent
      When you login you can a create a software agent and from there you will be able to continue

      If you need further help please comment here or paste where your process is stuck

      Ed (K.)
      Development Team

      X 1 Reply Last reply
      0
      • SBKS SBK

        @xkexk8

        Carl,

        As far as I can see you simply created a user account but never created the agent
        When you login you can a create a software agent and from there you will be able to continue

        If you need further help please comment here or paste where your process is stuck

        X Offline
        X Offline
        xkexk8
        wrote on last edited by
        #3

        @SBK I got the software agent downloaded and un-ziped. The installation program wants a Key 1 and a Key 2 "as seen in your Outages.io installation page" - which I can't seem to locate.

        SBKS 1 Reply Last reply
        0
        • X xkexk8

          @SBK I got the software agent downloaded and un-ziped. The installation program wants a Key 1 and a Key 2 "as seen in your Outages.io installation page" - which I can't seem to locate.

          SBKS Offline
          SBKS Offline
          SBK
          wrote on last edited by
          #4

          @xkexk8

          Carl

          You simply have to continue the process
          In the list of the agents (you have only one for now) you have to click where it says "Click to complete" and follow the instructions

          Ed (K.)
          Development Team

          X 1 Reply Last reply
          0
          • SBKS SBK

            @xkexk8

            Carl

            You simply have to continue the process
            In the list of the agents (you have only one for now) you have to click where it says "Click to complete" and follow the instructions

            X Offline
            X Offline
            xkexk8
            wrote on last edited by
            #5

            @SBK
            There is no option to continue. See attached jpg

            ![alt text](ioagentinstall.jpg image url)

            SBKS 1 Reply Last reply
            0
            • X xkexk8

              @SBK
              There is no option to continue. See attached jpg

              ![alt text](ioagentinstall.jpg image url)

              SBKS Offline
              SBKS Offline
              SBK
              wrote on last edited by
              #6

              @xkexk8

              Carl,

              Please login HERE using your favorite browser.
              Click on the column that says "...Click to complete"
              You will access the page where you downloaded the software
              In this page you can see the following
              69726c56-0a8f-4cda-aad4-a8c19a6031ae-image.png
              Press YES to confirm you have really downloaded the file.

              When you do that you will see the rest of the instructions included the keys you need to finish the installation of the software.

              Hope it is clear now

              Ed (K.)
              Development Team

              X 1 Reply Last reply
              0
              • SBKS SBK

                @xkexk8

                Carl,

                Please login HERE using your favorite browser.
                Click on the column that says "...Click to complete"
                You will access the page where you downloaded the software
                In this page you can see the following
                69726c56-0a8f-4cda-aad4-a8c19a6031ae-image.png
                Press YES to confirm you have really downloaded the file.

                When you do that you will see the rest of the instructions included the keys you need to finish the installation of the software.

                Hope it is clear now

                X Offline
                X Offline
                xkexk8
                wrote on last edited by
                #7

                @SBK
                Thanks for all the help. My brain doesn't seem compatible with this process. So I got the agent installed. What is my next step? Why does it say email sent under Nickname?
                Untitled-1.jpg

                SBKS 1 Reply Last reply
                0
                • X xkexk8

                  @SBK
                  Thanks for all the help. My brain doesn't seem compatible with this process. So I got the agent installed. What is my next step? Why does it say email sent under Nickname?
                  Untitled-1.jpg

                  SBKS Offline
                  SBKS Offline
                  SBK
                  wrote on last edited by
                  #8

                  @xkexk8

                  It says that because we expect the process to be less than 1 hour and after that period of time we send an email reminding that the agent was created but not yet installed.

                  You can change that nickname into something that makes more sense to you going to the dashboard (the blue icon on the same line of the agent ID) and from there use the dashboard menu and configure settings
                  c2fb8f14-2cbb-4ae4-a98b-cf2c5d02aa0e-image.png

                  Now the only thing you need is to leave your PC up and running as much as possible so it can record any possible misbehavior of your internet connection

                  Ed (K.)
                  Development Team

                  X 1 Reply Last reply
                  0
                  • SBKS SBK

                    @xkexk8

                    It says that because we expect the process to be less than 1 hour and after that period of time we send an email reminding that the agent was created but not yet installed.

                    You can change that nickname into something that makes more sense to you going to the dashboard (the blue icon on the same line of the agent ID) and from there use the dashboard menu and configure settings
                    c2fb8f14-2cbb-4ae4-a98b-cf2c5d02aa0e-image.png

                    Now the only thing you need is to leave your PC up and running as much as possible so it can record any possible misbehavior of your internet connection

                    X Offline
                    X Offline
                    xkexk8
                    wrote on last edited by
                    #9

                    @SBK
                    It appears I can only see the last hour. Will outages more than an hour ago get reported on my dashboard. Or do I have to pay to get anything useful?

                    1 Reply Last reply
                    0
                    • OutagesIO_SupportO Offline
                      OutagesIO_SupportO Offline
                      OutagesIO_Support
                      wrote on last edited by
                      #10

                      Hi,

                      Not sure how this got past us but there isn't anything that only shows the past hour but perhaps I'm not understanding the question.
                      I believe the free community service shows the past 50 events, and the last four hours of pings.

                      Pings are mainly just a quick way to know if something has been happening.

                      Let us know if you have any more questions and apologies that this somehow got left open.

                      Regards,
                      OutagesIO Support

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                      To help us, you could leave a Google review, or share your reports in forums, or social media.
                      You could mention us in articles, and perhaps someone would review us.
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                      1 Reply Last reply
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