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    Information, Support, and FAQ relating to OutagesIO. Monitor your Internet service and provider with optional alerts to connection issues or downtime. For home, small businesses, IT companies, and enterprises. Tracks Internet and provider reliability with useful proof. For Windows, Linux, ARM (Raspberry, Tinker Board, etc).

    Learn more by visiting www.outagesio.com

    Agent sometimes stops working

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    • marcuscommunications
      marcuscommunications last edited by

      Hi. I am testing out the agents at a couple customer sites to see how they work. One specific site would work for 30 seconds and then stop reporting and go offline indefinitely. I could still see requests from the agent going out to 184.164.141.219 and 66.85.130.2 over the http port on the network firewall. For some reason today after I restarted the echo service on the host machine it started working again. I will keep an eye on it. I am hoping to get more information about how the echo service/agent works so I can better troubleshoot in the future if this information is available I would gladly appreciate it.

      1 Reply Last reply Reply Quote 1
      • OutagesIO_Support
        OutagesIO_Support Moderator last edited by OutagesIO_Support

        Hi,

        Thank you for trying OutagesIO.

        We are aware that there is a problem in the agent that can cause similar behavior though the problem seems random, affecting some and not others. Maybe it's related.

        Can you provide the agent ID's so that we can take a look at what is coming in. That may help us to either see what's going on or to ask additional questions to try and solve this.

        Some of the ones we see running in your account don't seem to have the problem as they have been running at at least one day. Maybe we're not looking at the correct ones or they were deleted?

        Regards,
        OutagesIO Support

        Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
        Would you please take a moment to leave a Google review, it could help improve our chances of being found.

        marcuscommunications 1 Reply Last reply Reply Quote 0
        • marcuscommunications
          marcuscommunications @OutagesIO_Support last edited by

          @OutagesIO_Support The agent ID is 130067

          SBK 1 Reply Last reply Reply Quote 0
          • SBK
            SBK @marcuscommunications last edited by SBK

            @marcuscommunications
            03a2c815-091f-4120-97c2-a1d626f24e5b-image.png

            This is what I see...
            In the last 30 days the only one having a full 1 day+ offline period was the 130067
            Both 130071 and 130066 were ok and 130072 shows a 4m and 4s offline (could be a reboot or some minor disconnections, normal with today's internet)

            This makes me think that we should investigate a bit more on what is really happening to the 130067.

            Is it possible that the installation was done WITHOUT admin rights?
            If so can you please reinstall the agent (there is a procedure to do it)?

            If it is not an admin rights can you compare the windows versions, patch level or specific filtering (at the PC/server level) or at the router level (since they are in different physical locations) ?

            Let's start with this and please let me know.

            Ed (K.)
            OutagesIO Development Team

            marcuscommunications 1 Reply Last reply Reply Quote 0
            • marcuscommunications
              marcuscommunications @SBK last edited by

              @SBK
              Hi,
              130067 is disconnected currently. I installed with admin rights. What do you see on your end? I don't see anything blocked on our end.

              marcuscommunications OutagesIO_Support 2 Replies Last reply Reply Quote 0
              • marcuscommunications
                marcuscommunications @marcuscommunications last edited by

                @marcuscommunications 9204de54-6187-4d67-90c3-eb2728db17c3-image.png
                This is what I see on our firewall for traffic coming from the agent and going out to what I assume is the Outages IO reporting server.

                OutagesIO_Support 1 Reply Last reply Reply Quote 0
                • OutagesIO_Support
                  OutagesIO_Support Moderator @marcuscommunications last edited by

                  @marcuscommunications said in Agent sometimes stops working:

                  130067

                  Hi,

                  We see it as Disconnected right now. That means it's been offline for at least 30 minutes.

                  Regards,
                  OutagesIO Support

                  Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
                  Would you please take a moment to leave a Google review, it could help improve our chances of being found.

                  marcuscommunications 1 Reply Last reply Reply Quote 0
                  • marcuscommunications
                    marcuscommunications @OutagesIO_Support last edited by

                    @EchoMin Agent was restarted on 2023-02-08 10:13:24.
                    Last communicated on 2023-02-08 16:36:21.

                    OutagesIO_Support 1 Reply Last reply Reply Quote 0
                    • OutagesIO_Support
                      OutagesIO_Support Moderator @marcuscommunications last edited by

                      @marcuscommunications Yes, that's one of the servers it would be communicating with.

                      Does the service show running on the PC that the agent is running on? And if so, can you still ping the above IP? The other won't respond.

                      Regards,
                      OutagesIO Support

                      Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
                      Would you please take a moment to leave a Google review, it could help improve our chances of being found.

                      marcuscommunications 1 Reply Last reply Reply Quote 0
                      • OutagesIO_Support
                        OutagesIO_Support Moderator @marcuscommunications last edited by

                        @marcuscommunications

                        On our end, we see; 2023-02-08 21:36:21 so it definitely has not communicated since then.

                        Regards,
                        OutagesIO Support

                        Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
                        Would you please take a moment to leave a Google review, it could help improve our chances of being found.

                        1 Reply Last reply Reply Quote 0
                        • marcuscommunications
                          marcuscommunications @OutagesIO_Support last edited by

                          @EchoMin I can ping from that computer:
                          Pinging 66.85.130.2 with 32 bytes of data:
                          Reply from 66.85.130.2: bytes=32 time=83ms TTL=51
                          Reply from 66.85.130.2: bytes=32 time=84ms TTL=51
                          Reply from 66.85.130.2: bytes=32 time=75ms TTL=51
                          Reply from 66.85.130.2: bytes=32 time=85ms TTL=51

                          Ping statistics for 66.85.130.2:
                          Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
                          Approximate round trip times in milli-seconds:
                          Minimum = 75ms, Maximum = 85ms, Average = 81ms

                          C:\Users\Administrator>

                          I have tried multiple computers on that network and they acted the same way with the agent so its definitely something on that local network. I just don't know how I would go about troubleshooting where the communication is getting broken.

                          OutagesIO_Support 1 Reply Last reply Reply Quote 0
                          • OutagesIO_Support
                            OutagesIO_Support Moderator @marcuscommunications last edited by

                            @marcuscommunications

                            Can you check the service on that PC so we can know if it's running. If it says it's running, you could look at your system app log and see if there is any error log. Then you could restart the service to see if that cures it.

                            It doesn't mean we found the problem but it's more info.

                            Regards,
                            OutagesIO Support

                            Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
                            Would you please take a moment to leave a Google review, it could help improve our chances of being found.

                            marcuscommunications 1 Reply Last reply Reply Quote 0
                            • marcuscommunications
                              marcuscommunications @OutagesIO_Support last edited by

                              @OutagesIO_Support It was already running, have restarted the service, I expect it to work for the next 30 seconds

                              1 Reply Last reply Reply Quote 0
                              • OutagesIO_Support
                                OutagesIO_Support Moderator last edited by OutagesIO_Support

                                Also, are all the servers you're running the agent on the same version, like Win 10, 11 or a server version. I see 130067 is win 10.

                                Regards,
                                OutagesIO Support

                                Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
                                Would you please take a moment to leave a Google review, it could help improve our chances of being found.

                                marcuscommunications 1 Reply Last reply Reply Quote 0
                                • marcuscommunications
                                  marcuscommunications @OutagesIO_Support last edited by

                                  @OutagesIO_Support
                                  The problem Agent 130067 is running on Windows Server 2019 Essentials
                                  The below are working:
                                  Agent 130066 is running on Windows Server 2019 Datacenter
                                  Agent 130072 is running on Windows 10 Pro 21H2
                                  Agent 130071 us running on Windows Server 2012R2

                                  1 Reply Last reply Reply Quote 0
                                  • OutagesIO_Support
                                    OutagesIO_Support Moderator last edited by

                                    We have seen in some situations that the agent seems to be running fine then suddenly, part of the communications stops. It often seems to be something that allows ICMP for a while then blocks it at some point either in the network or with the provider or it could even be upstream.

                                    It's been active for over 5 minutes now.

                                    Regards,
                                    OutagesIO Support

                                    Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
                                    Would you please take a moment to leave a Google review, it could help improve our chances of being found.

                                    1 Reply Last reply Reply Quote 0
                                    • OutagesIO_Support
                                      OutagesIO_Support Moderator last edited by

                                      And now we see it Inactive. It it stays this way for 29+ minutes, it will then change to Disconnected status.

                                      Last communicated on 2023-02-09 13:02:30.

                                      Regards,
                                      OutagesIO Support

                                      Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
                                      Would you please take a moment to leave a Google review, it could help improve our chances of being found.

                                      1 Reply Last reply Reply Quote 0
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