Monitor your Internet services or devices to ensure they are always online. Tracks Internet connectivity and speeds with useful proof. For Windows, Linux, ARM (Raspberry, Tinker Board, etc).
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day-long outage not recorded
First of all let me clarify some terms we are using to avoid confusion or misunderstanding:
- outage, is an IP outage that is reported by the agent
- inactive/disconnected/online, are statuses that we check against the agent from our network (read this)
With this in mind, outages are a confirmation of the inactive/disconnected statuses our network detects while "polling" the agent.
The important thing shown in previous comments is this sequence:
- Inactive 2023-05-13 22:15:53
- Disconnected 2023-05-13 22:45:24
- Online 2023-05-15 23:01:05
- Inactive 2023-05-17 08:00:12
This means your agent was no more available from our "polling" on May 13 @ 22:15 and resumed on May 15 @ 23:01
My interpretation of the above is twofold:
- we definitely had no communication with the agent between May 13 @ 22:15 and May 15 @ 23:01 but it was not confirmed by an outage
- the date/time you gave us are not the ones we see
Our goal is to give more info to our customers to be able to troubleshoot and sometimes non IP outages (explanation here) are the more complex to find and highlight
Maybe in the future we could release to the public some of the internal tools we are now testing to give a better experience!
Thank you for your thoughtful response! I will study it and possibly respond with more questions. For the moment my only question is why the historical record of inactive/disconnected that I find on my dashboard is different from the historical record of inactive/disconnected that you record on the back end?
As explained earlier, it's for us to know some of the events that happened so that we can help members.
Some things have no value is being offered to members because they might be more confusing than useful and it's the case for these logs.
Ed might be able to explain it better if this is not clear.
I bet you are calling "historical record of inactive/disconnected" what is really an historical alerts list which is not the same thing.
Dashboard alerts assume there is a person controlling them from the GUI taking care of acknowledge them and reset.
Just to clarify with an example, let's suppose you have an "inactive alert" at a certain time, if that one is not acknowledged and reset even if the agent comes back online and then again goes inactive you only will see one event.
On the other hand we keep trace of every single event.
So if you compare the historical alerts with what I commented last time you will be missing some of them.
Hope this clarifies that part
After 3 emails have been sent out the system automatically disable that option to avoid sending too much of them
That value has been set based on the past experiences we had with other customers
There is a chance we will re-evaluate how that is working for consumers (enterprise user have a different setting)