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Monitor your Internet service and provider

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  5. SMS notification option grayed out
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SMS notification option grayed out

Scheduled Pinned Locked Moved Solved OutagesIO features, agent or service questions
smsnotificationshardware agent
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  • O Offline
    O Offline
    outagesuser19
    wrote on last edited by
    #1

    Hello, I'm trying to enable SMS notification, but the option is "dimmed out" (i.e. when I click the option to turn on SMS notifications, the "switch" doesn't move). I have a paid subscription and I'm able to enable the email notification. I have a hardware module. Could this be a configuration issue on the server end of things? Thanks

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    • OutagesIO_SupportO Offline
      OutagesIO_SupportO Offline
      OutagesIO_Support
      wrote on last edited by
      #2

      Hi,

      SMS was an option for our enterprise members only but it shows up because offering it to Extended reports members was being considered. SMS have an additional cost of a penny per SMS since there is a cost for the service as well to offer this.

      It could be added if there was enough interest and would have to go in the list of things to do.

      Regards,
      OutagesIO Support

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      • O Offline
        O Offline
        outagesuser19
        wrote on last edited by
        #3

        Fair enough. I can get the same functionality by configuring your email notifications to use [phone number]@[carrier's email].com. Just wanted to make sure I was seeing everything I was supposed to. Appreciate the response.

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