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Monitor your Internet service and provider

Information and Support

Automatically monitor your Internet service and provider with optional alerts to problems
Monitor your Internet services or devices to ensure they are always online. Tracks Internet connectivity and speeds with useful proof. For Windows, Linux, ARM (Raspberry, Tinker Board, etc).
Learn more by visiting www.outagesio.com

Dashboard unavailable

Scheduled Pinned Locked Moved Windows
dashboardwindows 11agentsetup
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  • D Offline
    D Offline
    Dom
    wrote on last edited by
    #1

    Hello,
    I installed the software on my Win11 PC.
    Everything went well, the agent was installed and running fine. But the dashboard icon was greyed out. I checked my firewall appliance and noticed the Win11 client was attempting to contact the domain foxymon.com and this was blocked. I released this domain. But still, the Dashboard is not available. What else can I try to access my Dashboard?
    Agent ID 130353
    Thanks

    1 Reply Last reply
    1
  • OutagesIO_SupportO Offline
    OutagesIO_SupportO Offline
    OutagesIO_Support Moderator
    wrote on last edited by
    #2

    Hi,

    Since you say it's installed and the service is in fact running, but I still see it in 'Created' status, this means that the agent is not able to communicate with our foxymon.com network to complete the installation and set up the dashboard for you.

    The foxymon.com network is what the agent should communicate with but it sounds like something is preventing the agent from reaching it.

    From that PC, you can try to ping www.foxymon.com and even browse to it and you should get a simple response like 200 or 2000. If you don't, something is still blocking the PC/agent from reaching that.

    Regards,
    OutagesIO Support

    Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
    Would you please take a moment to leave a Google review, it could help improve our chances of being found.

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    0
  • D Offline
    D Offline
    Dom
    wrote on last edited by
    #3

    Sorry for the delay. It is vacation time here. OK, I saw that your domain was blocked on another layer (DNS filter). Now I can ping and browse it. But still, there are no results found on the Dashboard. I tried to restart the OTM. Should I wait more or reinstall something? Thanks

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    1
  • OutagesIO_SupportO Offline
    OutagesIO_SupportO Offline
    OutagesIO_Support Moderator
    wrote on last edited by
    #4

    I assume you deleted that agent because, well, it's deleted :).
    Can you share the new ID please.

    Regards,
    OutagesIO Support

    Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
    Would you please take a moment to leave a Google review, it could help improve our chances of being found.

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    0
  • OutagesIO_SupportO Offline
    OutagesIO_SupportO Offline
    OutagesIO_Support Moderator
    wrote on last edited by
    #5

    BTW, was it only the foxymon.com domain that was blocked, not outages.io or outagesio.com?

    Regards,
    OutagesIO Support

    Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
    Would you please take a moment to leave a Google review, it could help improve our chances of being found.

    1 Reply Last reply
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  • D Offline
    D Offline
    Dom
    wrote on last edited by
    #6

    Well, no. I did not delete the agent. I confirm I can browse outages.io and outagesio.com.
    So, I created a new software agent. The ID is 130372. I uninstalled the previous OTM and installed the new one. Still, the dashboard says "not available". What should I do?

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  • OutagesIO_SupportO Offline
    OutagesIO_SupportO Offline
    OutagesIO_Support Moderator
    wrote on last edited by
    #7

    The initial ID you provided was 130353 which is now deleted.
    Ok, so, looking at ID 130372, it's not installed yet. This means it is unable to reach something on our end, likely www.foxymon.com / foxymon.com.

    Unfortunately, I still see this agent only as created and not completed which means the installer is not able to reach our network. Something is preventing it from communicating with us.

    Regards,
    OutagesIO Support

    Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
    Would you please take a moment to leave a Google review, it could help improve our chances of being found.

    1 Reply Last reply
    0
  • D Offline
    D Offline
    Dom
    wrote on last edited by
    #8

    Well, I can browse www.foxymon.com / foxymon.com. I receive 2000.
    I can browse outages.io and outagesio.com
    When I ping outages.io, outagesio.com, and www.foxymon.com, address resolutions work well, but I do not receive ICMP replies, whereas I receive them for foxymon.com.
    Any other condition I should test?
    Thanks

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    0
  • OutagesIO_SupportO Offline
    OutagesIO_SupportO Offline
    OutagesIO_Support Moderator
    wrote on last edited by
    #9

    Can you check to see if the service was installed on the PC? If you look at services, do you see an 'echo networks' one? If so, and it's likely not running, try running it and see if you get some kind of error.

    Regards,
    OutagesIO Support

    Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
    Would you please take a moment to leave a Google review, it could help improve our chances of being found.

    1 Reply Last reply
    0
  • D Offline
    D Offline
    Dom
    wrote on last edited by
    #10

    Yes, the service "Echo Networks Service" is installed, set to automatic startup, and running.

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    0
  • OutagesIO_SupportO Offline
    OutagesIO_SupportO Offline
    OutagesIO_Support Moderator
    wrote on last edited by
    #11

    Then there's something on the PC that is preventing the service from reaching our network.
    If the install was done as Administrator, then it should have worked but if it didn't, then something else on the PC overrode the installer trying to give itself the required firewall access.

    You can manually add those. Check out this post.
    https://support.outagesio.com/topic/9/howto-no-hops-no-pings-in-your-dashboard

    Regards,
    OutagesIO Support

    Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
    Would you please take a moment to leave a Google review, it could help improve our chances of being found.

    1 Reply Last reply
    0

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