Track Internet disconnections, provider outages with historical data, and automated speed testing.
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Agent keeps going inactive / disconnecting
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wrote on Aug 21, 2023, 11:17 PM last edited by
I have requested a remote reboot of your agent to see if it keeps the NTP configuration but it didnt come back nd also i noticed an outage when I lost the connection
I am still waiting the agent to come back online
I am not 100% sure of what caused it yet, so please if it happens again let us know. -
wrote on Aug 21, 2023, 11:18 PM last edited by
I can't reconnect either.... lost my remote session as well
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wrote on Aug 21, 2023, 11:19 PM last edited by
So definitely an inactive or an outage is happening where the agent is
Will wait to see the agent coming back online -
wrote on Aug 21, 2023, 11:21 PM last edited by
Unfortunately since I requested the reboot if there is an outage we cannot have the report of that but I see that the previous one (when I was logged in) was recorded
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wrote on Aug 21, 2023, 11:22 PM last edited by
ok, my connection is back... if you need to reconect you can now
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wrote on Aug 22, 2023, 3:00 PM last edited by
We've been working on a solution and testing it overnight.
If the test continues to be positive, we'll send it out to your agent today some time.
Assuming all goes well, a mass update will be sent out to all hardware agents.BTW, I think we need to add some form of private messaging on this forum so that personal information can be exchanged privately during troubleshooting.
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wrote on Aug 22, 2023, 3:39 PM last edited by
Thank you again for the time and help in troubleshooting and resolving this issue. You and your support / dev team are the best!! Let me know if I need to do anything on my end to apply the update when it’s available.
Yeah, a private chat would definitely be a good idea lol!
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wrote on Aug 22, 2023, 3:46 PM last edited by OutagesIO_Support Aug 22, 2023, 9:54 AM
The beauty of the hardware agents is that they are self updating. No need to run updates like you would on a Windows machine.
All we ask for is that you mention our service to as many as possible that could use it. Word of mouth, and a Google review, are the things we count on more than advertising.
We also have a pro level service, www.mspsensors.com for organizations that wish to monitor 10+ locations. That includes some additional tools such as an overview map showing any/all locations experiencing problems (correlating), remote access without opening firewall ports and other features.
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Thank you again for the time and help in troubleshooting and resolving this issue. You and your support / dev team are the best!! Let me know if I need to do anything on my end to apply the update when it’s available.
Yeah, a private chat would definitely be a good idea lol!
wrote on Aug 22, 2023, 10:27 PM last edited by SBK Aug 22, 2023, 3:27 PM@mshafrin
I can confirm that now the agent is behaving correctly.Hops came in with the correct date and time and also pings.
Will continue to check randomly in the next hours if the behavior is stable: if so will propagate this change to all other HW agents to avoid that specific condition.
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wrote on Aug 23, 2023, 11:45 AM last edited by mshafrin Aug 23, 2023, 4:46 AM
Thank you!!! All reported times (pings, hops, etc) seem to be spot-on here. You guys are the absolute best!!
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