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Win10 install failed
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As far as I can see you did create two different agents, which means two different installations.
I need to know what "first install failed" means, which error was shown to help you
Before trying again you should definitely uninstall the software for a clean state
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Thank you for reporting this. We are looking into it.
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I just tested using win8 and win10 and in both cases, was able to save the file as named in the download, no need to rename it. I then successfully installed as well so am not seeing the same problem.
Can you try again using Ed's suggestions.
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It should be ok now. We tested across several PCs and Win7, 8 and 10.
Not sure if we tested 11 but it should be fine too now. -
Can you let me know what the ID is please.
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Since that one didn't complete, just let it expire in 24hrs and create a new software agent, then follow all of the steps and see what happens.
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Hi,
Is this resolved now?
