Win10 install failed

[MMYC]

Downloaded MSI file opened in browser window. Saved as "txt" file, then renamed to "msi".

First install failed (3 digit Key1 & Key 2).
Uninstalled, rebooted.
Installed with long versions of Key1 and Key2, but Agent not listed as installed.

[SBK]

As far as I can see you did create two different agents, which means two different installations.

I need to know what "first install failed" means, which error was shown to help you

Before trying again you should definitely uninstall the software for a clean state

[OutagesIO_Support]

Thank you for reporting this. We are looking into it.

[OutagesIO_Support]

I just tested using win8 and win10 and in both cases, was able to save the file as named in the download, no need to rename it. I then successfully installed as well so am not seeing the same problem.

Can you try again using Ed's suggestions.

[KelAuth]

Hi, if you try again, I think you'll find that it's working now.

I'll post something about it in a minute.

Thank you very much for reporting this.

[MMYC]

Will try again tomorrow - using at the yacht club, and not there every day. Initial failures were with Edge browser.

[OutagesIO_Support]

It should be ok now. We tested across several PCs and Win7, 8 and 10.
Not sure if we tested 11 but it should be fine too now.

[MMYC]

Install seemed to finish OK - no messages - but still seeing "...Click to complete"

[OutagesIO_Support]

Can you let me know what the ID is please.

[MMYC]

ID = 130634

[OutagesIO_Support]

Since that one didn't complete, just let it expire in 24hrs and create a new software agent, then follow all of the steps and see what happens.

[OutagesIO_Support]

Hi,

Is this resolved now?

[MMYC]

No, tried again yesterday. Uninstalled driver, re-started PC, then installed ID 130695. Installation appeared to go normally, received "finished" message, but when I went back to the Agents screen it hadn't been installed.

[OutagesIO_Support]

Yes, I see that one, not installed.

What driver did you uninstall? I assume you mean the old agent?
After that, you checked to make sure there was not another, just in case?

Can you check your services to see if there is an Echo Networks service?

I think what is happening is that the service is getting installed, hence why you see it complete but the service is not starting. Something is preventing the service from starting.

Usually, that's because the install wasn't done as the Administrator or there is a virus or other security scanner preventing the service from being installed or starting.

The agent needs to open ICMP in the firewall which is why the installer needs admin access. That or you can add the service manually. That's here in the forums somewhere, a post.

[MMYC]

Sorry, not Driver, it was the Agent I uninstalled. Repeated uninstall today. Checked Task Manager and didn't find Echo Networks Service.

Logged on as Admin. Created Agent 130703. Disabled anti-virus software. Installation appeared to "finish" OK. Agent seems to be running (see image below), but display still says installation needs to be completed.

Windows Defender firewall shows Echo Networks Service as being allowed through the firewall.

[MMYC]

[MMYC]

[OutagesIO_Support]

Let me talk with a developer. I think I have some idea of what's happening but need to confirm.

[SBK]

@MMYC

Would you please uninstall completely the agent software and start over?
I need to see what kind of info is getting to our servers

[MMYC]

ok, will do - and I'll take screen shots as I go