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Monitor your Internet service and provider

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Automatically monitor your Internet service and provider with alerts to problems
Track Internet disconnections, provider outages with historical data, and automated speed testing.
For Windows, Linux, ARM64, ARMa7. Learn more by visiting www.outagesio.com
Notice: If you created an account on app.outagesio.com, simply use the same credentials to log in here.

Rebooting

Scheduled Pinned Locked Moved Solved Smart home devices. IoT, without invasive apps
hardware agentmonitoringagent
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  • OutagesIO_SupportO Offline
    OutagesIO_SupportO Offline
    OutagesIO_Support
    wrote on last edited by
    #41

    Is the ID the same on both?

    Regards,
    OutagesIO Support

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    • M Offline
      M Offline
      mxmckeon
      wrote on last edited by
      #42

      I had to re-open the enveloppe you sent me. Yes, it's the same.

      1 Reply Last reply
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      • OutagesIO_SupportO Offline
        OutagesIO_SupportO Offline
        OutagesIO_Support
        wrote on last edited by
        #43

        Thanks for checking. Let us know when it's online.

        Regards,
        OutagesIO Support

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        • M Offline
          M Offline
          mxmckeon
          wrote on last edited by
          #44

          I plugged it to the LAN port, which is blinking. But not activity.

          1 Reply Last reply
          0
          • OutagesIO_SupportO Offline
            OutagesIO_SupportO Offline
            OutagesIO_Support
            wrote on last edited by
            #45

            If it's blinking, it doesn't seem to be getting a DHCP IP address from the uptream. We don't see it communicating yet. After a short boot, the red LED should be solid.
            Can you log into your router/firewall to see if it's getting an IP?

            That's something we'll change with a remote update in the future.

            Regards,
            OutagesIO Support

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            • M Offline
              M Offline
              mxmckeon
              wrote on last edited by
              #46

              Red light is solid but no other lights in the front. It does have an IP address.

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              • OutagesIO_SupportO Offline
                OutagesIO_SupportO Offline
                OutagesIO_Support
                wrote on last edited by
                #47

                I know these were tested repeatedly so it should work right out of the box.

                I do see that it communicated at 2024-02-24 15:10:07 but no more after that. I'll have to ask a dev for help. I'm not sure why it's not working but I do see that it tried.

                He's away right now but I'll send a message and hopefully hear back soon.

                Regards,
                OutagesIO Support

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                • OutagesIO_SupportO Offline
                  OutagesIO_SupportO Offline
                  OutagesIO_Support
                  wrote on last edited by
                  #48

                  There must be something I'm not seeing while waiting for the dev. I can see the others communicating and all of these are using the same firmware. Can you look at your DHCP server and let me know what the MAC address is please?

                  Also, do keep it connected to the LAN port.

                  Regards,
                  OutagesIO Support

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                  • OutagesIO_SupportO Offline
                    OutagesIO_SupportO Offline
                    OutagesIO_Support
                    wrote on last edited by
                    #49

                    Is it possible that you put the old agent back online and not the new one? The one communicating seems to be using the old files that were on the original one we sent you.

                    There are two ways to solve this quickly.

                    First, put a sticker on one so you're 100% sure which is which.
                    Take one agent, connect it (LAN port) then let us know so we can check. Note the MAC address from your DHCP server and share that here in messaging. If that one does the same, we'll have you swap it for the other one.

                    Second, if neither works, if you could give me emergency ssh access to it, we can fix it remotely so long as we can reach the replacement. If we're not 100% sure which is which, being able to log in will tell us immediately.

                    To give us ssh access, you would need to forward port 22 on your router/firewall to the device from an IP that we would provide. Or you can simply open port 22 temporarily.

                    This will save having to ship stuff back and forth and get this online for you asap. I will send you a private message after this.

                    Regards,
                    OutagesIO Support

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                    • M Offline
                      M Offline
                      mxmckeon
                      wrote on last edited by mxmckeon
                      #50

                      You have me questioning if I did use the new one. Assuming I'm right, when the "new" one is connected, there's a solid red light in the front but no green light under LAN. My router sees it. When I replace it with the "old" one, the red light keeps blinking and there's a green light under LAN. My router doesn't see it. I'm pretty sure I know which one is "new" as I noticed that there was no green light (as opposed to "old" one.) The "new" MAC address is 22:3B:87:07:1A:83

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                      • OutagesIO_SupportO Offline
                        OutagesIO_SupportO Offline
                        OutagesIO_Support
                        wrote on last edited by
                        #51

                        Ok, now, your agent connected and ran for a while then it went disconnected again.

                        The one with MAC address 22:3B:87:07:1A:83 should be the correct one but the one that connected seems to be the old one that we were replacing as it has MAC 12:0A:AB:80:66:01.

                        There is definitely some sort of mixup happening.

                        Can you make sure the one with the first MAC address is connected please.

                        Regards,
                        OutagesIO Support

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                        • M Offline
                          M Offline
                          mxmckeon
                          wrote on last edited by
                          #52

                          Confirmed. The one connected has the first MAC address.

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                          0
                          • OutagesIO_SupportO Offline
                            OutagesIO_SupportO Offline
                            OutagesIO_Support
                            wrote on last edited by
                            #53

                            Can you restart it again please
                            The IP you're at ends with x.x.x.109 right?

                            Regards,
                            OutagesIO Support

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                            • OutagesIO_SupportO Offline
                              OutagesIO_SupportO Offline
                              OutagesIO_Support
                              wrote on last edited by
                              #54

                              The agent should create a new account so if you can re-start it again, we would see it doing that if it's the correct one.

                              Regards,
                              OutagesIO Support

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                              • M Offline
                                M Offline
                                mxmckeon
                                wrote on last edited by
                                #55

                                Re-starting. IP ends in 109

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                                0
                                • OutagesIO_SupportO Offline
                                  OutagesIO_SupportO Offline
                                  OutagesIO_Support
                                  wrote on last edited by
                                  #56

                                  We see nothing what so ever from your IP.

                                  Regards,
                                  OutagesIO Support

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                                  To help us, you could leave a Google review, or share your reports in forums, or social media.
                                  You could mention us in articles, and perhaps someone would review us.
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                                  0
                                  • OutagesIO_SupportO Offline
                                    OutagesIO_SupportO Offline
                                    OutagesIO_Support
                                    wrote on last edited by
                                    #57

                                    We still see nothing what so ever from your IP, no communications at all.
                                    Can you connect both agents?

                                    Regards,
                                    OutagesIO Support

                                    Search engines favor deep pockets making it difficult to find services like OutagesIO.
                                    To help us, you could leave a Google review, or share your reports in forums, or social media.
                                    You could mention us in articles, and perhaps someone would review us.
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                                    1 Reply Last reply
                                    0
                                    • M Offline
                                      M Offline
                                      mxmckeon
                                      wrote on last edited by
                                      #58

                                      Please stand by

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                                      0
                                      • M Offline
                                        M Offline
                                        mxmckeon
                                        wrote on last edited by
                                        #59

                                        I connected both

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                                        0
                                        • OutagesIO_SupportO Offline
                                          OutagesIO_SupportO Offline
                                          OutagesIO_Support
                                          wrote on last edited by
                                          #60

                                          So far, there is no communication what so ever from your IP. Can we move this to chat for now? I sent you a chat on this site.

                                          Regards,
                                          OutagesIO Support

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