Track Internet disconnections, provider outages with historical data, and automated speed testing.
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Rebooting
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Is it possible that you put the old agent back online and not the new one? The one communicating seems to be using the old files that were on the original one we sent you.
There are two ways to solve this quickly.
First, put a sticker on one so you're 100% sure which is which.
Take one agent, connect it (LAN port) then let us know so we can check. Note the MAC address from your DHCP server and share that here in messaging. If that one does the same, we'll have you swap it for the other one.Second, if neither works, if you could give me emergency ssh access to it, we can fix it remotely so long as we can reach the replacement. If we're not 100% sure which is which, being able to log in will tell us immediately.
To give us ssh access, you would need to forward port 22 on your router/firewall to the device from an IP that we would provide. Or you can simply open port 22 temporarily.
This will save having to ship stuff back and forth and get this online for you asap. I will send you a private message after this.
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You have me questioning if I did use the new one. Assuming I'm right, when the "new" one is connected, there's a solid red light in the front but no green light under LAN. My router sees it. When I replace it with the "old" one, the red light keeps blinking and there's a green light under LAN. My router doesn't see it. I'm pretty sure I know which one is "new" as I noticed that there was no green light (as opposed to "old" one.) The "new" MAC address is 22:3B:87:07:1A:83
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Ok, now, your agent connected and ran for a while then it went disconnected again.
The one with MAC address 22:3B:87:07:1A:83 should be the correct one but the one that connected seems to be the old one that we were replacing as it has MAC 12:0A:AB:80:66:01.
There is definitely some sort of mixup happening.
Can you make sure the one with the first MAC address is connected please.
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Can you restart it again please
The IP you're at ends with x.x.x.109 right? -
The agent should create a new account so if you can re-start it again, we would see it doing that if it's the correct one.
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We see nothing what so ever from your IP.
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We still see nothing what so ever from your IP, no communications at all.
Can you connect both agents? -
So far, there is no communication what so ever from your IP. Can we move this to chat for now? I sent you a chat on this site.
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Your agents were received and the new one was sent yesterday I believe. Just activate it as before and you should be good to go.
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Hi, let me check for you. I believe you said you wanted a new report right? I mean, you don't care if the old report is removed, you just wanted to start over?
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Give me a minute, I'll log in as you and try for myself. I don't recall any problems with that function and do see the agent online, communicating.
Can you show exactly what happened when you tried using the activation? -
That's so strange. We just tried the codes and they worked. These are the correct activation details.
I'll ask the dev to look.
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I personally tested with the info you have received in your email and all was fine.
I can only imagine that extra spaces or extra chars are present before you confirm the activation.
Can you please double check that and try again?
I undid the activation so you can try again
