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Monitor your Internet service and provider

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  4. OutagesIO features, agent or service questions
  5. List of servers/IPs
Automatically monitor your Internet service and provider with alerts to problems
Track Internet disconnections, provider outages with historical data, and automated speed testing.
For Windows, Linux, ARM64, ARMa7. Learn more by visiting www.outagesio.com
Notice: If you created an account on app.outagesio.com, simply use the same credentials to log in here.

List of servers/IPs

Scheduled Pinned Locked Moved Solved OutagesIO features, agent or service questions
serverserviceagentfirewallip address
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  • M Offline
    M Offline
    mschubert
    wrote on last edited by
    #1

    Is there a list of the OutagesIO servers' host names and/or IPs that can be used to whitelist related traffic from the on-prem agent?

    1 Reply Last reply
    1
    • OutagesIO_SupportO Offline
      OutagesIO_SupportO Offline
      OutagesIO_Support
      wrote on last edited by
      #4

      The problem with using or posting IPs is that they can and do change so posting those publicly ends up being stale information at some point that some people would use only to find that nothing works.

      That said, let me explain how the pings work.

      The pings are set from source to destination. It doesn't matter what the destination is so long as it's consistent.

      The agent is not providing you pings to anything specific or meaningful to the user, it's using those to recognize if ping times are changing.

      The agent runs a set of pings, averaging those every minute then sending them to the network, mostly used as a visual piece of data showing when events may or did happen.

      The agent algorithm monitors for changes from what it has last re-calculated as average to x percentage difference. If that difference appears to be higher than average, then this triggers other tests such as a short speed test which can in turn trigger a full speed test if enabled.

      The point of the service is not to monitor the Internet but the provider so we're just using a target that is beyond the provider as a destination.

      Now, on the other hand, if you were a business customer with us, and you needed certain custom things specific to your environment, we would work with you for what ever you need because we would be communicating regularly so if we had to make changes and those could affect you, we would have a contact person to reach out to or that would know about the changes.

      Hope this helps to explain a little better why providing IPs would not work well.

      Regards,
      OutagesIO Support

      Search engines favor deep pockets making it difficult to find services like OutagesIO.
      To help us, you could leave a Google review, or share your reports in forums, or social media.
      You could mention us in articles, and perhaps someone would review us.
      We count on satisfied members spreading the word!

      1 Reply Last reply
      1
      • OutagesIO_SupportO Offline
        OutagesIO_SupportO Offline
        OutagesIO_Support
        wrote on last edited by
        #2

        Hi,

        That's an interesting question because there could be too many IPs.
        That said, your agent will always initiate traffic from within your network so there should be no need to whitelist anything.

        What problem are you facing?

        Regards,
        OutagesIO Support

        Search engines favor deep pockets making it difficult to find services like OutagesIO.
        To help us, you could leave a Google review, or share your reports in forums, or social media.
        You could mention us in articles, and perhaps someone would review us.
        We count on satisfied members spreading the word!

        1 Reply Last reply
        1
        • M Offline
          M Offline
          mschubert
          wrote on last edited by mschubert
          #3

          Curious incase I wanted to deploy this on a very locked-down network (where even outbound traffic requires an exception). Also, curious where the server(s) is geographically, to shed some light on the average ping latency (seems high).

          1 Reply Last reply
          0
          • OutagesIO_SupportO Offline
            OutagesIO_SupportO Offline
            OutagesIO_Support
            wrote on last edited by
            #4

            The problem with using or posting IPs is that they can and do change so posting those publicly ends up being stale information at some point that some people would use only to find that nothing works.

            That said, let me explain how the pings work.

            The pings are set from source to destination. It doesn't matter what the destination is so long as it's consistent.

            The agent is not providing you pings to anything specific or meaningful to the user, it's using those to recognize if ping times are changing.

            The agent runs a set of pings, averaging those every minute then sending them to the network, mostly used as a visual piece of data showing when events may or did happen.

            The agent algorithm monitors for changes from what it has last re-calculated as average to x percentage difference. If that difference appears to be higher than average, then this triggers other tests such as a short speed test which can in turn trigger a full speed test if enabled.

            The point of the service is not to monitor the Internet but the provider so we're just using a target that is beyond the provider as a destination.

            Now, on the other hand, if you were a business customer with us, and you needed certain custom things specific to your environment, we would work with you for what ever you need because we would be communicating regularly so if we had to make changes and those could affect you, we would have a contact person to reach out to or that would know about the changes.

            Hope this helps to explain a little better why providing IPs would not work well.

            Regards,
            OutagesIO Support

            Search engines favor deep pockets making it difficult to find services like OutagesIO.
            To help us, you could leave a Google review, or share your reports in forums, or social media.
            You could mention us in articles, and perhaps someone would review us.
            We count on satisfied members spreading the word!

            1 Reply Last reply
            1
            • M mschubert marked this topic as a question on
            • M mschubert has marked this topic as solved on
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