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Monitor your Internet service and provider

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  5. HW Abandoned and Disconnected after multiple tries of firmware update
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HW Abandoned and Disconnected after multiple tries of firmware update

Scheduled Pinned Locked Moved OutagesIO features, agent or service questions
hardware agentabandoneddisconnected
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  • M Offline
    M Offline
    markl
    wrote on last edited by
    #1

    Hi,

    I've tried to do firmware update for my 3 HWs. I was able to fix 1, but the other 2 remains abandoned and disconnected. I also tried to reset it, but to no avail. It should not be blocked by our network since the other one is able to connect. Can you help me on this?

    42c54a96-9b93-41d0-8c63-e419d66de58f-image.png

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    • M Offline
      M Offline
      markl
      wrote on last edited by
      #2

      Hello there.....

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      • OutagesIO_SupportO Offline
        OutagesIO_SupportO Offline
        OutagesIO_Support
        wrote on last edited by OutagesIO_Support
        #3

        Hi,

        We can get your agent/s back up within a few minutes. Please see this post.
        https://support.outagesio.com/topic/295/urgent-yellow-hardware-agent-owners/4

        Regards,
        OutagesIO Support

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