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2.5Gbps Hardware cannot be activated
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wrote on Feb 5, 2025, 9:28 PM last edited by
Apologies, I moved it to the same network as the 2.5Gbps device, and reset it. You should see it online now.
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wrote on Feb 5, 2025, 9:33 PM last edited by
But doesn't that imply that there is something blocking from that connection since the yellow agent was also not communicating from the same?
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wrote on Feb 5, 2025, 9:33 PM last edited by
Correct, I see 130168 active but 131242 still offline
Did you already power cycle the 131242 ? -
wrote on Feb 6, 2025, 12:02 AM last edited by
Ok,have to wait for input on this to see what happens.
Have you tried connecting either to another switch?
Can you describe your setup if you have more than one switch?
Have you tried connecting the agents directly to your providers router/modem to see what happens? -
wrote on Feb 6, 2025, 2:01 PM last edited by
Hi, I can see that 130168 is active now. But I still cannot activate 131242.
The internet I use for this is a wireless one. It has a dish up our roof, and it is connected directly to our unifi switch. Our MSP set it up in a way that I can assign that internet connection to any port of any switches in our plant. -
wrote on Feb 6, 2025, 4:43 PM last edited by
Ok, so I tried connecting it to our different internet providers (we have 3 ISPs), tried moving it around to another switch, but I still cannot activate it. I reached out to our MSP and they said there's no traffic coming from the device, and nothing is blocking it since they also found the other yellow device connecting to tpw.outages.io. I still have a total of 3 yellow agents connected fine (130175, 130168, 128666).
Can you help me troubleshoot this further?
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wrote on Feb 6, 2025, 6:03 PM last edited by
The problem is that we do not see any communications what so ever from this agent, 131242 so not sure how we can help until it communicates.
Can you give us remote ssh access to the device? If so, we can get on it directly to see what's going on. You can provide the details in chat on this site.
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wrote on Feb 6, 2025, 6:15 PM last edited by
If you can give us ssh access, we can also determine if there is something wrong with that particular device. If we can solve the problem, that's one thing but if not, we would ask you to return the one you have for a replacement.
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wrote on Feb 6, 2025, 7:17 PM last edited by
Hi, if you can provide your Public IP, I can setup the Remote SSH.
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wrote on Feb 6, 2025, 7:53 PM last edited by
Sure, I'll initiate a private chat with you.
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wrote on Feb 6, 2025, 8:59 PM last edited by
Awesome, it's working now. You guys are great.... Thank you very much!
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wrote on Feb 6, 2025, 9:49 PM last edited by
You're very welcome and thanks for bringing it up.
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O OutagesIO_Support marked this topic as a question on Feb 6, 2025, 9:50 PM
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O OutagesIO_Support has marked this topic as solved on Feb 6, 2025, 9:50 PM