Agent going into the status of 'Disconnected' when I have not turned off my PC

[OutagesIO_Support]

We are happy to announce that the email problem has been solved once and for all.

If there are any little problems left, please let us know and we'll take care of them immediately.

Thank you for your patience and again, apologies for this taking longer than usual. It was also an unusual situation for us.

[LTMiniard]

@OutagesIO_Support I can't believe how hard y'all worked to solve this problem. And we don't even pay for this handy and useful service. Great work by all who stuck with it. Thanks to all of you.

[OutagesIO_Support]

Thank you, we appreciate that.

It was quite stressful to learn that outage notifications had not been going out for some time.

Some historical details went missing because we had to fully re-write our alerts and email code to re-add outages. We just wanted to get those working again ASAP and now working on completing the rest.

That data will show up again as soon as we're done, it's only temporarily missing here and there.

In terms of subscriptions, we would love it if more people take us up on them. We've made them as low cost as possible and those help us to keep the free version going.

[OutagesIO_Support]

All good since the updates?

[LTMiniard]

@OutagesIO_Support So far so good.

[LTMiniard]

@OutagesIO_Support The "ping tpw.outages.io" is timing out since last night.

[OutagesIO_Support]

@LTMiniard

Hi,

What's happening is that we keep trying to move some of those servers but somehow, DNS is not updating across the Internet so some agents don't see the change.

Can you ping tpw.outages.io and tpw.outagesio.com from the same PC that your agent is not able to ping anymore and show the results please.

Can you also provide the ID/s of the agent/s not pinging?

[OutagesIO_Support]

I think we'll have to let it keep propagating and it will be fine shortly. We run our own DNS servers but for some things we use the GoDaddy DNS servers to propagate around the globe faster.

Maybe some of their DNS servers take a little longer than others and you just happen to be in that mix.

We'll shorten the TTL time and see if that helps.

This is the output of a free ping test tool online showing all could reach so it's likely propagation.

Thanks very much for pointing these things out.

[LTMiniard]

@OutagesIO_Support

[OutagesIO_Support]

Thanks for the update. Glad it's working now.