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Monitor your Internet service and provider

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  4. Smart home devices. IoT, without invasive apps
  5. Rebooting
Automatically monitor your Internet service and provider with alerts to problems
Track Internet disconnections, provider outages with historical data, and automated speed testing.
For Windows, Linux, ARM64, ARMa7. Learn more by visiting www.outagesio.com
Notice: If you created an account on app.outagesio.com, simply use the same credentials to log in here.

Rebooting

Scheduled Pinned Locked Moved Solved Smart home devices. IoT, without invasive apps
hardware agentmonitoringagent
80 Posts 3 Posters 5.3k Views
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  • M Offline
    M Offline
    mxmckeon
    wrote on last edited by
    #55

    Re-starting. IP ends in 109

    1 Reply Last reply
    0
    • OutagesIO_SupportO Offline
      OutagesIO_SupportO Offline
      OutagesIO_Support
      wrote on last edited by
      #56

      We see nothing what so ever from your IP.

      Regards,
      OutagesIO Support

      Search engines favor deep pockets making it difficult to find services like OutagesIO.
      To help us, you could leave a Google review, or share your reports in forums, or social media.
      You could mention us in articles, and perhaps someone would review us.
      We count on satisfied members spreading the word!

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      • OutagesIO_SupportO Offline
        OutagesIO_SupportO Offline
        OutagesIO_Support
        wrote on last edited by
        #57

        We still see nothing what so ever from your IP, no communications at all.
        Can you connect both agents?

        Regards,
        OutagesIO Support

        Search engines favor deep pockets making it difficult to find services like OutagesIO.
        To help us, you could leave a Google review, or share your reports in forums, or social media.
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        • M Offline
          M Offline
          mxmckeon
          wrote on last edited by
          #58

          Please stand by

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          0
          • M Offline
            M Offline
            mxmckeon
            wrote on last edited by
            #59

            I connected both

            1 Reply Last reply
            0
            • OutagesIO_SupportO Offline
              OutagesIO_SupportO Offline
              OutagesIO_Support
              wrote on last edited by
              #60

              So far, there is no communication what so ever from your IP. Can we move this to chat for now? I sent you a chat on this site.

              Regards,
              OutagesIO Support

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              • OutagesIO_SupportO Offline
                OutagesIO_SupportO Offline
                OutagesIO_Support
                wrote on last edited by
                #61

                Your agents were received and the new one was sent yesterday I believe. Just activate it as before and you should be good to go.

                Regards,
                OutagesIO Support

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                • M Offline
                  M Offline
                  mxmckeon
                  wrote on last edited by
                  #62

                  I received the agent today. I attempted to activate it as before, but it rejected the activation codes. Do I need new ones?

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                  0
                  • OutagesIO_SupportO Offline
                    OutagesIO_SupportO Offline
                    OutagesIO_Support
                    wrote on last edited by
                    #63

                    Hi, let me check for you. I believe you said you wanted a new report right? I mean, you don't care if the old report is removed, you just wanted to start over?

                    Regards,
                    OutagesIO Support

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                    • M Offline
                      M Offline
                      mxmckeon
                      wrote on last edited by
                      #64

                      Yes, start over.

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                      0
                      • OutagesIO_SupportO Offline
                        OutagesIO_SupportO Offline
                        OutagesIO_Support
                        wrote on last edited by
                        #65

                        Give me a minute, I'll log in as you and try for myself. I don't recall any problems with that function and do see the agent online, communicating.
                        Can you show exactly what happened when you tried using the activation?

                        Regards,
                        OutagesIO Support

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                        • M Offline
                          M Offline
                          mxmckeon
                          wrote on last edited by
                          #66

                          Please fix the following input errors:

                          MAC or Activation Code is wrong.

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                          0
                          • OutagesIO_SupportO Offline
                            OutagesIO_SupportO Offline
                            OutagesIO_Support
                            wrote on last edited by OutagesIO_Support
                            #67

                            image.png

                            That's so strange. We just tried the codes and they worked. These are the correct activation details.

                            I'll ask the dev to look.

                            Regards,
                            OutagesIO Support

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                            • SBKS Offline
                              SBKS Offline
                              SBK
                              wrote on last edited by
                              #68

                              I personally tested with the info you have received in your email and all was fine.
                              I can only imagine that extra spaces or extra chars are present before you confirm the activation.
                              Can you please double check that and try again?
                              I undid the activation so you can try again

                              Ed (K.)
                              Development Team

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                              0
                              • M Offline
                                M Offline
                                mxmckeon
                                wrote on last edited by
                                #69

                                These were new activation codes and it worked. Me bad, I forgot about the email.

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                                0
                                • OutagesIO_SupportO Offline
                                  OutagesIO_SupportO Offline
                                  OutagesIO_Support
                                  wrote on last edited by
                                  #70

                                  Oh good, just a mixup. Glad to hear it and all should be fine now.
                                  I believe a credit is coming your way shortly for the downgrading too.

                                  Thank so much for your patience. I hope everything goes well from this point on.

                                  Regards,
                                  OutagesIO Support

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                                  • OutagesIO_SupportO Offline
                                    OutagesIO_SupportO Offline
                                    OutagesIO_Support
                                    wrote on last edited by
                                    #71

                                    BTW, a full year starts from the time that you activated, not back from when you were using the other agent so hoping all is good now.

                                    Regards,
                                    OutagesIO Support

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                                    To help us, you could leave a Google review, or share your reports in forums, or social media.
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                                    • M Offline
                                      M Offline
                                      mxmckeon
                                      wrote on last edited by
                                      #72

                                      When I load OutagesIO, it showed Agent 130869 Active, but I could not see any data. It looked like it wanted me to complete the installation by downloading .MSI, which I did. Now it shows another Agent in the Prestaging Level. I'm lost. What do I need to do to see the data? Was I supposed to install .MSI?

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                                      • OutagesIO_SupportO Offline
                                        OutagesIO_SupportO Offline
                                        OutagesIO_Support
                                        wrote on last edited by
                                        #73

                                        Sorry, I'm not following here.
                                        Your new hw agent is 130860, and it's running and does not require any sort of installation. It's not in pre-staging, it's in Extended with all of the f
                                        features enabled.

                                        The only time you'll see anything about .MSI or other such things is when you are installing a software agent.

                                        I see you created a new software agent, 130874 which is not yet completely installed. Just follow the directions shown to install the software and it will show its status once done.

                                        At that point, it will show it's ready to be licensed.

                                        Regards,
                                        OutagesIO Support

                                        Search engines favor deep pockets making it difficult to find services like OutagesIO.
                                        To help us, you could leave a Google review, or share your reports in forums, or social media.
                                        You could mention us in articles, and perhaps someone would review us.
                                        We count on satisfied members spreading the word!

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                                        0
                                        • M Offline
                                          M Offline
                                          mxmckeon
                                          wrote on last edited by
                                          #74

                                          I installed 130874 by mistake. How do I get rid of it?

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