Rebooting

[mxmckeon]

Confirmed. The one connected has the first MAC address.

[OutagesIO_Support]

Can you restart it again please
The IP you're at ends with x.x.x.109 right?

[OutagesIO_Support]

The agent should create a new account so if you can re-start it again, we would see it doing that if it's the correct one.

[mxmckeon]

Re-starting. IP ends in 109

[OutagesIO_Support]

We see nothing what so ever from your IP.

[OutagesIO_Support]

We still see nothing what so ever from your IP, no communications at all.
Can you connect both agents?

[mxmckeon]

Please stand by

[mxmckeon]

I connected both

[OutagesIO_Support]

So far, there is no communication what so ever from your IP. Can we move this to chat for now? I sent you a chat on this site.

[OutagesIO_Support]

Your agents were received and the new one was sent yesterday I believe. Just activate it as before and you should be good to go.

[mxmckeon]

I received the agent today. I attempted to activate it as before, but it rejected the activation codes. Do I need new ones?

[OutagesIO_Support]

Hi, let me check for you. I believe you said you wanted a new report right? I mean, you don't care if the old report is removed, you just wanted to start over?

[mxmckeon]

Yes, start over.

[OutagesIO_Support]

Give me a minute, I'll log in as you and try for myself. I don't recall any problems with that function and do see the agent online, communicating.
Can you show exactly what happened when you tried using the activation?

[mxmckeon]

Please fix the following input errors:

MAC or Activation Code is wrong.

[OutagesIO_Support]

That's so strange. We just tried the codes and they worked. These are the correct activation details.

I'll ask the dev to look.

[SBK]

I personally tested with the info you have received in your email and all was fine.
I can only imagine that extra spaces or extra chars are present before you confirm the activation.
Can you please double check that and try again?
I undid the activation so you can try again

[mxmckeon]

These were new activation codes and it worked. Me bad, I forgot about the email.

[OutagesIO_Support]

Oh good, just a mixup. Glad to hear it and all should be fine now.
I believe a credit is coming your way shortly for the downgrading too.

Thank so much for your patience. I hope everything goes well from this point on.

[OutagesIO_Support]

BTW, a full year starts from the time that you activated, not back from when you were using the other agent so hoping all is good now.