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Monitor your Internet service and provider

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  4. Smart home devices. IoT, without invasive apps
  5. Rebooting
Automatically monitor your Internet service and provider with alerts to problems
Track Internet disconnections, provider outages with historical data, and automated speed testing.
For Windows, Linux, ARM64, ARMa7. Learn more by visiting www.outagesio.com
Notice: If you created an account on app.outagesio.com, simply use the same credentials to log in here.

Rebooting

Scheduled Pinned Locked Moved Solved Smart home devices. IoT, without invasive apps
hardware agentmonitoringagent
80 Posts 3 Posters 5.3k Views
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  • M Offline
    M Offline
    mxmckeon
    wrote on last edited by
    #64

    Yes, start over.

    1 Reply Last reply
    0
    • OutagesIO_SupportO Offline
      OutagesIO_SupportO Offline
      OutagesIO_Support
      wrote on last edited by
      #65

      Give me a minute, I'll log in as you and try for myself. I don't recall any problems with that function and do see the agent online, communicating.
      Can you show exactly what happened when you tried using the activation?

      Regards,
      OutagesIO Support

      Search engines favor deep pockets making it difficult to find services like OutagesIO.
      To help us, you could leave a Google review, or share your reports in forums, or social media.
      You could mention us in articles, and perhaps someone would review us.
      We count on satisfied members spreading the word!

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      0
      • M Offline
        M Offline
        mxmckeon
        wrote on last edited by
        #66

        Please fix the following input errors:

        MAC or Activation Code is wrong.

        1 Reply Last reply
        0
        • OutagesIO_SupportO Offline
          OutagesIO_SupportO Offline
          OutagesIO_Support
          wrote on last edited by OutagesIO_Support
          #67

          image.png

          That's so strange. We just tried the codes and they worked. These are the correct activation details.

          I'll ask the dev to look.

          Regards,
          OutagesIO Support

          Search engines favor deep pockets making it difficult to find services like OutagesIO.
          To help us, you could leave a Google review, or share your reports in forums, or social media.
          You could mention us in articles, and perhaps someone would review us.
          We count on satisfied members spreading the word!

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          • SBKS Offline
            SBKS Offline
            SBK
            wrote on last edited by
            #68

            I personally tested with the info you have received in your email and all was fine.
            I can only imagine that extra spaces or extra chars are present before you confirm the activation.
            Can you please double check that and try again?
            I undid the activation so you can try again

            Ed (K.)
            Development Team

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            • M Offline
              M Offline
              mxmckeon
              wrote on last edited by
              #69

              These were new activation codes and it worked. Me bad, I forgot about the email.

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              0
              • OutagesIO_SupportO Offline
                OutagesIO_SupportO Offline
                OutagesIO_Support
                wrote on last edited by
                #70

                Oh good, just a mixup. Glad to hear it and all should be fine now.
                I believe a credit is coming your way shortly for the downgrading too.

                Thank so much for your patience. I hope everything goes well from this point on.

                Regards,
                OutagesIO Support

                Search engines favor deep pockets making it difficult to find services like OutagesIO.
                To help us, you could leave a Google review, or share your reports in forums, or social media.
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                • OutagesIO_SupportO Offline
                  OutagesIO_SupportO Offline
                  OutagesIO_Support
                  wrote on last edited by
                  #71

                  BTW, a full year starts from the time that you activated, not back from when you were using the other agent so hoping all is good now.

                  Regards,
                  OutagesIO Support

                  Search engines favor deep pockets making it difficult to find services like OutagesIO.
                  To help us, you could leave a Google review, or share your reports in forums, or social media.
                  You could mention us in articles, and perhaps someone would review us.
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                  • M Offline
                    M Offline
                    mxmckeon
                    wrote on last edited by
                    #72

                    When I load OutagesIO, it showed Agent 130869 Active, but I could not see any data. It looked like it wanted me to complete the installation by downloading .MSI, which I did. Now it shows another Agent in the Prestaging Level. I'm lost. What do I need to do to see the data? Was I supposed to install .MSI?

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                    • OutagesIO_SupportO Offline
                      OutagesIO_SupportO Offline
                      OutagesIO_Support
                      wrote on last edited by
                      #73

                      Sorry, I'm not following here.
                      Your new hw agent is 130860, and it's running and does not require any sort of installation. It's not in pre-staging, it's in Extended with all of the f
                      features enabled.

                      The only time you'll see anything about .MSI or other such things is when you are installing a software agent.

                      I see you created a new software agent, 130874 which is not yet completely installed. Just follow the directions shown to install the software and it will show its status once done.

                      At that point, it will show it's ready to be licensed.

                      Regards,
                      OutagesIO Support

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                      To help us, you could leave a Google review, or share your reports in forums, or social media.
                      You could mention us in articles, and perhaps someone would review us.
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                      • M Offline
                        M Offline
                        mxmckeon
                        wrote on last edited by
                        #74

                        I installed 130874 by mistake. How do I get rid of it?

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                        0
                        • M Offline
                          M Offline
                          mxmckeon
                          wrote on last edited by
                          #75

                          The confusion started when the dashboard disappeared and a new screen came up, for the agents. I didn't realize I could get the dashboard by clicking on the right side of 130869. Now I have the dashboard back. Do I need to completee the installation of 130874 to uninstall it?

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                          • OutagesIO_SupportO Offline
                            OutagesIO_SupportO Offline
                            OutagesIO_Support
                            wrote on last edited by OutagesIO_Support
                            #76

                            If you didn't install it, then it's not installed, on your PC I mean. It's just an instance created in your agent list that wasn't completed.

                            I deleted it for you.

                            Regards,
                            OutagesIO Support

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                            To help us, you could leave a Google review, or share your reports in forums, or social media.
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                            • M Offline
                              M Offline
                              mxmckeon
                              wrote on last edited by
                              #77

                              Thanks, I'll bring up the dashboard for 130869.

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                              • OutagesIO_SupportO Offline
                                OutagesIO_SupportO Offline
                                OutagesIO_Support
                                wrote on last edited by
                                #78

                                Each agent has its own dashboard. You can have more than one agent, and in a mix of hardware and software.
                                The agents list menu is where you'll see your different agents. You click on the dashboard icon of the agent reports you'd like to see.

                                Regards,
                                OutagesIO Support

                                Search engines favor deep pockets making it difficult to find services like OutagesIO.
                                To help us, you could leave a Google review, or share your reports in forums, or social media.
                                You could mention us in articles, and perhaps someone would review us.
                                We count on satisfied members spreading the word!

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                                • M Offline
                                  M Offline
                                  mxmckeon
                                  wrote on last edited by
                                  #79

                                  Apparently Echo Network Service was installed in the process. Is it safe to uninstall?

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                                  • OutagesIO_SupportO Offline
                                    OutagesIO_SupportO Offline
                                    OutagesIO_Support
                                    wrote on last edited by
                                    #80

                                    If you do not want that agent but installed the software, just uninstall the software.

                                    Just keep in mind that a software or hardware agent has it's own reports. They are associated together.

                                    Meaning when you create a new software agent for example, you also install the software on the PC you want to monitor from. They are associated. The software is running on your PC, monitoring that local Internet connection and its reports are the agent that you created.

                                    BTW, every page has an 'About this page' link which contains helpful information about what ever the page is. Check those out to get some help understanding the features.

                                    Regards,
                                    OutagesIO Support

                                    Search engines favor deep pockets making it difficult to find services like OutagesIO.
                                    To help us, you could leave a Google review, or share your reports in forums, or social media.
                                    You could mention us in articles, and perhaps someone would review us.
                                    We count on satisfied members spreading the word!

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