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Monitor your Internet service and provider

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  4. Smart home devices. IoT, without invasive apps
  5. Rebooting
Automatically monitor your Internet service and provider with alerts to problems
Track Internet disconnections, provider outages with historical data, and automated speed testing.
For Windows, Linux, ARM64, ARMa7. Learn more by visiting www.outagesio.com
Notice: If you created an account on app.outagesio.com, simply use the same credentials to log in here.

Rebooting

Scheduled Pinned Locked Moved Solved Smart home devices. IoT, without invasive apps
hardware agentmonitoringagent
80 Posts 3 Posters 5.3k Views
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  • OutagesIO_SupportO Offline
    OutagesIO_SupportO Offline
    OutagesIO_Support
    wrote on last edited by
    #60

    So far, there is no communication what so ever from your IP. Can we move this to chat for now? I sent you a chat on this site.

    Regards,
    OutagesIO Support

    Search engines favor deep pockets making it difficult to find services like OutagesIO.
    To help us, you could leave a Google review, or share your reports in forums, or social media.
    You could mention us in articles, and perhaps someone would review us.
    We count on satisfied members spreading the word!

    1 Reply Last reply
    0
    • OutagesIO_SupportO Offline
      OutagesIO_SupportO Offline
      OutagesIO_Support
      wrote on last edited by
      #61

      Your agents were received and the new one was sent yesterday I believe. Just activate it as before and you should be good to go.

      Regards,
      OutagesIO Support

      Search engines favor deep pockets making it difficult to find services like OutagesIO.
      To help us, you could leave a Google review, or share your reports in forums, or social media.
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      1 Reply Last reply
      0
      • M Offline
        M Offline
        mxmckeon
        wrote on last edited by
        #62

        I received the agent today. I attempted to activate it as before, but it rejected the activation codes. Do I need new ones?

        1 Reply Last reply
        0
        • OutagesIO_SupportO Offline
          OutagesIO_SupportO Offline
          OutagesIO_Support
          wrote on last edited by
          #63

          Hi, let me check for you. I believe you said you wanted a new report right? I mean, you don't care if the old report is removed, you just wanted to start over?

          Regards,
          OutagesIO Support

          Search engines favor deep pockets making it difficult to find services like OutagesIO.
          To help us, you could leave a Google review, or share your reports in forums, or social media.
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          1 Reply Last reply
          0
          • M Offline
            M Offline
            mxmckeon
            wrote on last edited by
            #64

            Yes, start over.

            1 Reply Last reply
            0
            • OutagesIO_SupportO Offline
              OutagesIO_SupportO Offline
              OutagesIO_Support
              wrote on last edited by
              #65

              Give me a minute, I'll log in as you and try for myself. I don't recall any problems with that function and do see the agent online, communicating.
              Can you show exactly what happened when you tried using the activation?

              Regards,
              OutagesIO Support

              Search engines favor deep pockets making it difficult to find services like OutagesIO.
              To help us, you could leave a Google review, or share your reports in forums, or social media.
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              1 Reply Last reply
              0
              • M Offline
                M Offline
                mxmckeon
                wrote on last edited by
                #66

                Please fix the following input errors:

                MAC or Activation Code is wrong.

                1 Reply Last reply
                0
                • OutagesIO_SupportO Offline
                  OutagesIO_SupportO Offline
                  OutagesIO_Support
                  wrote on last edited by OutagesIO_Support
                  #67

                  image.png

                  That's so strange. We just tried the codes and they worked. These are the correct activation details.

                  I'll ask the dev to look.

                  Regards,
                  OutagesIO Support

                  Search engines favor deep pockets making it difficult to find services like OutagesIO.
                  To help us, you could leave a Google review, or share your reports in forums, or social media.
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                  • SBKS Offline
                    SBKS Offline
                    SBK
                    wrote on last edited by
                    #68

                    I personally tested with the info you have received in your email and all was fine.
                    I can only imagine that extra spaces or extra chars are present before you confirm the activation.
                    Can you please double check that and try again?
                    I undid the activation so you can try again

                    Ed (K.)
                    Development Team

                    1 Reply Last reply
                    0
                    • M Offline
                      M Offline
                      mxmckeon
                      wrote on last edited by
                      #69

                      These were new activation codes and it worked. Me bad, I forgot about the email.

                      1 Reply Last reply
                      0
                      • OutagesIO_SupportO Offline
                        OutagesIO_SupportO Offline
                        OutagesIO_Support
                        wrote on last edited by
                        #70

                        Oh good, just a mixup. Glad to hear it and all should be fine now.
                        I believe a credit is coming your way shortly for the downgrading too.

                        Thank so much for your patience. I hope everything goes well from this point on.

                        Regards,
                        OutagesIO Support

                        Search engines favor deep pockets making it difficult to find services like OutagesIO.
                        To help us, you could leave a Google review, or share your reports in forums, or social media.
                        You could mention us in articles, and perhaps someone would review us.
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                        1 Reply Last reply
                        0
                        • OutagesIO_SupportO Offline
                          OutagesIO_SupportO Offline
                          OutagesIO_Support
                          wrote on last edited by
                          #71

                          BTW, a full year starts from the time that you activated, not back from when you were using the other agent so hoping all is good now.

                          Regards,
                          OutagesIO Support

                          Search engines favor deep pockets making it difficult to find services like OutagesIO.
                          To help us, you could leave a Google review, or share your reports in forums, or social media.
                          You could mention us in articles, and perhaps someone would review us.
                          We count on satisfied members spreading the word!

                          1 Reply Last reply
                          0
                          • M Offline
                            M Offline
                            mxmckeon
                            wrote on last edited by
                            #72

                            When I load OutagesIO, it showed Agent 130869 Active, but I could not see any data. It looked like it wanted me to complete the installation by downloading .MSI, which I did. Now it shows another Agent in the Prestaging Level. I'm lost. What do I need to do to see the data? Was I supposed to install .MSI?

                            1 Reply Last reply
                            0
                            • OutagesIO_SupportO Offline
                              OutagesIO_SupportO Offline
                              OutagesIO_Support
                              wrote on last edited by
                              #73

                              Sorry, I'm not following here.
                              Your new hw agent is 130860, and it's running and does not require any sort of installation. It's not in pre-staging, it's in Extended with all of the f
                              features enabled.

                              The only time you'll see anything about .MSI or other such things is when you are installing a software agent.

                              I see you created a new software agent, 130874 which is not yet completely installed. Just follow the directions shown to install the software and it will show its status once done.

                              At that point, it will show it's ready to be licensed.

                              Regards,
                              OutagesIO Support

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                              To help us, you could leave a Google review, or share your reports in forums, or social media.
                              You could mention us in articles, and perhaps someone would review us.
                              We count on satisfied members spreading the word!

                              1 Reply Last reply
                              0
                              • M Offline
                                M Offline
                                mxmckeon
                                wrote on last edited by
                                #74

                                I installed 130874 by mistake. How do I get rid of it?

                                1 Reply Last reply
                                0
                                • M Offline
                                  M Offline
                                  mxmckeon
                                  wrote on last edited by
                                  #75

                                  The confusion started when the dashboard disappeared and a new screen came up, for the agents. I didn't realize I could get the dashboard by clicking on the right side of 130869. Now I have the dashboard back. Do I need to completee the installation of 130874 to uninstall it?

                                  1 Reply Last reply
                                  0
                                  • OutagesIO_SupportO Offline
                                    OutagesIO_SupportO Offline
                                    OutagesIO_Support
                                    wrote on last edited by OutagesIO_Support
                                    #76

                                    If you didn't install it, then it's not installed, on your PC I mean. It's just an instance created in your agent list that wasn't completed.

                                    I deleted it for you.

                                    Regards,
                                    OutagesIO Support

                                    Search engines favor deep pockets making it difficult to find services like OutagesIO.
                                    To help us, you could leave a Google review, or share your reports in forums, or social media.
                                    You could mention us in articles, and perhaps someone would review us.
                                    We count on satisfied members spreading the word!

                                    1 Reply Last reply
                                    0
                                    • M Offline
                                      M Offline
                                      mxmckeon
                                      wrote on last edited by
                                      #77

                                      Thanks, I'll bring up the dashboard for 130869.

                                      1 Reply Last reply
                                      0
                                      • OutagesIO_SupportO Offline
                                        OutagesIO_SupportO Offline
                                        OutagesIO_Support
                                        wrote on last edited by
                                        #78

                                        Each agent has its own dashboard. You can have more than one agent, and in a mix of hardware and software.
                                        The agents list menu is where you'll see your different agents. You click on the dashboard icon of the agent reports you'd like to see.

                                        Regards,
                                        OutagesIO Support

                                        Search engines favor deep pockets making it difficult to find services like OutagesIO.
                                        To help us, you could leave a Google review, or share your reports in forums, or social media.
                                        You could mention us in articles, and perhaps someone would review us.
                                        We count on satisfied members spreading the word!

                                        1 Reply Last reply
                                        0
                                        • M Offline
                                          M Offline
                                          mxmckeon
                                          wrote on last edited by
                                          #79

                                          Apparently Echo Network Service was installed in the process. Is it safe to uninstall?

                                          1 Reply Last reply
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