Not much we can do about the buttons, it comes with the hardware. Most little devices like these have them, it's just a matter of programming.
The activation email was sent on the day that the agent was prepared, It's probably in your junk box but the one we re-sent earlier today made it which is good.
All worked out after all, it's all that matters.
Hopefully, the service helps you to find problems you might be having.
Feel free to ask for help or clarification any time.