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    OutagesIO Support Forums

    Information, Support, and FAQ relating to OutagesIO. Monitor your Internet service and provider with optional alerts to connection issues or downtime. For home, small businesses, IT companies, and enterprises. Tracks Internet and provider reliability with useful proof. For Windows, Linux, ARM (Raspberry, Tinker Board, etc).

    Learn more by visiting www.outagesio.com

    Hardware agent install

    OutagesIO features, agent or service questions
    hardware agent activation windows 11
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    • J
      jwladd last edited by

      I am having difficulty activating my new hardware agent. I don't receive email when activating the agent. One problem might be the switch next to the reset button shown in the attached. What is this switch? Which way should it be set? How do I know if the agent is communicating with your network? The indicator lights are as shown on the attached HardwareAgent_129676-2.jpg with the left-most light steady on.HardwareAgent_129676a.jpg HardwareAgent_129676-2a.jpg

      1 Reply Last reply Reply Quote 1
      • OutagesIO_Support
        OutagesIO_Support Moderator last edited by OutagesIO_Support

        Hi,

        The switch is disabled and the solid light means it's connected to OutagesIO.

        Using the reset switch could cause the agent to lose its configuration and would have to be sent back to us for re-flashing but it's fine right now.

        I just checked and the hardware agent is communicating with OutagesIO and is active.

        All you need to do is to log into your dashboard and you'll see the rest on app.outagesio.com.

        Keep in mind of course that it will not show much information until it logs them so the dashboard might look a little bare at first.

        Let me know if this solves the problem now.

        Regards,
        OutagesIO Support

        Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
        Would you please take a moment to leave a Google review, it could help improve our chances of being found.

        1 Reply Last reply Reply Quote 0
        • J
          jwladd last edited by

          Everything looks good now. Thanks. I guess I was expecting a quicker email response following my attempts to activate the new hardware agent.

          Having a reset button on the agent that is not supposed to be used seems to me to be a potential problem. Of course, the first thing I tried when I was experiencing a problem was to hit the reset button. Apparently I didn't cause a problem this time.

          OutagesIO_Support 1 Reply Last reply Reply Quote 0
          • OutagesIO_Support
            OutagesIO_Support Moderator @jwladd last edited by

            Hi,

            Not much we can do about the buttons, it comes with the hardware. Most little devices like these have them, it's just a matter of programming.

            The activation email was sent on the day that the agent was prepared, It's probably in your junk box but the one we re-sent earlier today made it which is good.

            All worked out after all, it's all that matters.

            Hopefully, the service helps you to find problems you might be having.

            Feel free to ask for help or clarification any time.

            Regards,
            OutagesIO Support

            Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
            Would you please take a moment to leave a Google review, it could help improve our chances of being found.

            1 Reply Last reply Reply Quote 0
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